Jobs in Canada

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Added 13 mins ago
P
Associate-Automation Developer
PwC
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
- Full-time
As a Automation Developer, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 13 mins ago
Associate Director, Pension Planning and Performance Reporting (15-Month Contract)
University Pension Plan
Toronto, ON
Lead the development and delivery of UPP’s Pension Services reporting and analytics.
Added 13 mins ago
986_HICKORY_WOOD_EARLYON_PROGRAM_FACILITATOR
Family Day Care Services
Brampton, ON
The centres are open six days per week
Added 13 mins ago
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Director of Cloud & Kubernetes Platform
McKesson
Mississauga, ON
- Full-time
We seek a visionary and technically accomplished Director of Cloud & Kubernetes Platform Engineering to lead the design, development, and evolution of our cloud-native platform…
Added 13 mins ago
J&
Pharmacovigilance Quality Assurance Manager
Johnson & Johnson Innovative Medicine
Toronto, ON
- Full-time
May participate in regulatory inspections in a leadership role (e.g. host, backroom lead)
Added 13 mins ago
PG
Technology Sales Executive
Plan Group Inc.
Vaughan, ON
- Full-time
…facility managers, and engineering consultants in target verticals Lead early-stage project engagement - influencing design specifications and positioning Plan Group as the preferred…
Added 13 mins ago
PC
Lead, Security Architect
Payments Canada
ON · Ontario, Canada
- $119,850 to $141,000 CAD / year
- Full-time
You want to be challenged and lead unique initiatives.
Added 13 mins ago
NI
Innovation & Account Strategy Lead
Nityo Infotech
Toronto, ON
- Full-time
Lead technology, AI, and innovation workshops with business stakeholders to identify high-value use cases, define roadmaps, and advance the account’s AI transformation agenda.
Added 13 mins ago
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Manager, Services - Compliance
Diligent
Vancouver, BC
- Full-time
Diligent is seeking a Manager, Services (Compliance) to lead and support our Professional Services team, ensuring resources are effectively allocated, teams are fully utilised, and quality…
Added 13 mins ago
D
Manager, Services - Compliance
Diligent
Vancouver, BC
- Full-time
Diligent is seeking a Manager, Services (Compliance) to lead and support our Professional Services team, ensuring resources are effectively allocated, teams are fully utilised, and quality…
Added 28 mins ago
CM
2026-069 - PFT Residential Counsellor Float (Residential Programs)
Canadian Mental Health Association HPE
Belleville, ON
- Full-time
Must possess a valid Ontario Driver’s License, have regular access to a reliable vehicle, and provide proof of adequate vehicle insurance · Must have a satisfactory driving record free from automobile insurance claims and be able to produce a clean Uncertified Driver’s Abstract
Added 28 mins ago
CM
2026-070 - TFT Human Resources Administrator
Canadian Mental Health Association HPE
Belleville, ON
- Full-time
…and supportive environments, CMHA HPE empowers individuals to lead fulfilling and healthy lives. For more information, visit CMHA…
Added 28 mins ago
JI
Order Picker
J.D. Irving, Limited
Fredericton, NB
- Part-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 29 mins ago
AG
Account Manager
Ascend Growth Partners
Toronto, ON
- Full-time
You'll lead the coordination and quality of delivery, working with the writers and specialists responsible for creating and executing the work.
Added 29 mins ago
LH
2600003013 - Patient Care Manager 3West & Outpatient Psychiatry
Lakeridge Health
Ajax, ON
- Internship
Must have satisfactory performance record;
Added 43 mins ago
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Senior Manager, Regulatory Asset Oversight
GSK
Mississauga, ON
- Full-time
The Senior Manager, Regulatory Asset Oversight will partner with the GRL (Global Regulatory Lead) and Regulatory Matrix Teams (RMT) and Early/Medicine Development Teams to provide…
Added 43 mins ago
I
Director Media, Americas
Incubeta
Remote, Canada
- $226,000 to $268,500 CAD / year
- Full-time
- Remote
As Director Media, Americas, you lead Incubeta’s media function across the US and Mexico markets. You are accountable for the people, the quality and the results of media delivery for our…
Added 43 mins ago
TT
Hardware Design Engineer (Sustaining Engineering )
Teledyne Technologies Incorporated
Waterloo, ON · Canada - Waterloo, ON
- Full-time
Lead component obsolescence and alternate component qualification activities.
Added 43 mins ago
S
Sales Consultant
Sysco
Regina, SK · Sysco Regina
- Full-time
Added 43 mins ago
Chaîne d'approvisionnement SAP / Supply Chain Value Advisor SAP Supply Chain
Syntax
Thornhill, ON
Added 43 mins ago
O
Site Lead, Data Center Operations
Oracle
Toronto, ON
- $93,900 to $143,900 CAD / year
- Full-time
…alignment with industry best practices (e.g., Lean, Six Sigma), lead significant improvement projects, and ensure alignment with strategic…
Added 43 mins ago
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Account Executive
Resolver
Toronto, ON
- Full-time
Added 43 mins ago
SAP Integration Lead
Aecon
Toronto, ON
Integrity. We lead by example, with humility and courage.
Added 44 mins ago
RP
Director, Lab to Market
RRC Polytech
Winnipeg, MB
- $124,693 to $166,917 CAD / year
- Full-time
Red River College Polytechnic is seeking a national Director, Labs4 to lead the transformative national College-University network for entrepreneurship and research commercialization. With…
Added 44 mins ago
C
CNC Machine Operator - Precision Equipment
CyberCoders
Chatham, NB
- $30 to $32 CAD / hour
- Contract

Diligent

Manager, Services - Compliance

Vancouver, BC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 12, 2026
Experience: 5+ years of experience working within professional services.
Posting language: English
Posted: Nov 12, 2026

Original job description

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

A Day in the Life

Diligent is seeking a Manager, Services (Compliance) to lead and support our Professional Services team, ensuring resources are effectively allocated, teams are fully utilised, and quality remains high across the customer journey.

This is a role for someone who thrives on developing people, driving operational excellence, and creating a consistently high standard of service delivery. You’ll coach and mentor the team, lead recruitment and retention, and create development plans that build capabilities and support long-term growth.

At Diligent, our Managers, Services play a key role in how we deliver value to our customers. You’ll drive internal initiatives, refine training to support product adoption, and continuously improve end-to-end processes and delivery practices. You’ll also manage escalations and foster effective cross-regional collaboration to ensure a strong customer experience.

You’ll be accountable for key operational targets, including utilisation, SLAs, CSAT/quality, and on-time timesheet submissions. If you’re passionate about developing people, improving how teams work, and delivering high-quality customer outcomes, this is an opportunity to make a measurable impact across our Professional Services organisation.

Key Responsibilities

Allocate resources across regions and ensure high‑quality execution, keeping the team fully utilized against targets.
Ensure their direct reports deliver Professional Services as needed across the full customer journey and product enablement lifecycle.
Provide oversight and quality control for all services delivered by the team.
Coach and mentor team members on project management and customer enablement; participate in recruitment and retention; create individual development plans and grow people.
Propose, lead, support, and execute internal initiatives that benefit the broader team and business.
Continuously refine training to drive product adoption and review end‑to‑end processes to implement ongoing improvements.

Required Experience/Skills

2-3 years of proven ability to lead teams and manage people, fostering an inclusive, team-oriented learning culture.
5+ years of experience working within professional services.
Strong resource planning and utilization management across regions, ensuring high-quality execution on customer delivery.
End-to-end delivery of Professional Services with solid project management and quality control skills.
Coaching, mentoring, performance management, and talent practices, including recruitment/retention and individual development plans.
Continuous improvement mindset: refine training to drive product adoption and review end-to-end processes to implement ongoing enhancements.
Customer-first orientation with sound escalation management, cross-functional collaboration, and consistent attainment of KPIs (Utilization, SLAs, CSAT, on-time timesheets).
Ability to communicate effectively with senior Stakeholders.

What Diligent Offers You

Pay Range

Incentive Compensation

Offers will be negotiated based on each candidate's qualifications.

This role is eligible to participate in our annual incentive plan. Incentives are earned based on employee performance against defined metrics and company goals.

Benefits

Full-time roles are eligible for our comprehensive benefits program which includes medical, dental and vision coverage. You may also contribute to our 401(k) plan that includes a company match.

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients. We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs. (among others) Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead and develop the Professional Services team, allocating resources across regions and ensuring high-quality delivery throughout the customer journey. Manage operational targets and escalations while improving training, processes, and cross-regional collaboration.

Requirements

Requires 5+ years of Professional Services experience and 2–3 years of team leadership and people management experience. Candidates should bring resource and utilization planning, delivery and quality oversight, coaching and talent management, continuous improvement, customer-focused escalation handling, and strong stakeholder communication skills.

Skills

Team Leadership
People Management
Resource Planning
Utilization Management
Professional Services Delivery
Project Management
Quality Control
Coaching And Mentoring
Performance Management
Recruitment And Retention
Employee Development
Continuous Improvement
Product Adoption Training
Escalation Management
Cross-Functional Collaboration
Stakeholder Communication

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
401(k) With Company Match
Flexible Work Environment
Global Days Of Service
Meeting-Free Days
Paid Time Off
Wellness Programs

Visa sponsorship

Not detected in the job text

Keywords

Governance, Risk And Compliance
GRC SaaS
Diligent One Platform
Professional Services
Resource Allocation
Utilization
Customer Journey
Product Enablement
Project Management
Quality Control
Training
Product Adoption
Process Improvement
Escalation Management
Cross-Regional Collaboration
Service Level Agreements
Customer Satisfaction
Timesheet Compliance
Recruitment
Retention
Individual Development Plans
Performance Management
Artificial Intelligence
Large Language Models

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Work requirements

Jobs in Canada