Jobs in Canada

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Added 8 mins ago
B
Client Service Assistant
BMO
Waterloo, ON · MARS
- Full-time
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite,…
Added 9 mins ago
PG
Technical Project Manager, Lighting & Control
Plan Group Inc.
Ottawa, ON
- Full-time
As a Technical Project Manager - Lighting & Controls, you will take full ownership of your system scope from start to finish - from procurement through to commissioning and closeout. You’ll…
Added 9 mins ago
K
Program Manager – Audit Transformation & Technology
Kelly
Toronto, ON
- Contract
Background in Audit, Risk Management, Compliance, or Internal Controls.
Added 9 mins ago
GT
Senior BI Developer / Data Analyst - DAX and Power Query
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $85 to $100 CAD / hour
- Contract
…institution offering a comprehensive range of banking, wealth management, and capital markets products and services to individuals, businesses, and institutional clients. It serves millions…
Added 9 mins ago
IE
Sr. Manager, Tax Audit & Risk
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Senior Manager, Tax Audit & Risk to join our Finance team at our Sheridan Park office in Mississauga. Reporting to the Vice President, Tax, this role will play a critical…
Added 23 mins ago
Quality Engineering Technologist
Westerkirk
Calgary, AB
Reporting to the Quality Manager, Aftermarket, the Quality Engineering Technologist is responsible to develop and execute strategies to improve the quality of products delivered to the…
Added 23 mins ago
T
Manager Testing/QA
TD
Toronto, ON
- Full-time
Understand and communicate testing impact of scope changes / project change requests to the project management team both from a timeline/cost and a risk perspective
Added 23 mins ago
T
Senior Manager, Wealth & Insurance Compliance, Compliance Programs and Transformation (5136)
TD
Toronto, ON
- Full-time
Reporting to the Vice President, Wealth and Insurance Compliance, the Senior Manager, Wealth & Insurance Compliance, Compliance Programs and Transformation is a senior Compliance leader…
Added 23 mins ago
T
TDS Operations Analyst III
TD
Toronto, ON
- Full-time
Corporate Lending Operations within TD Securities Global Operations supports lending and administrative activities for TD Securities corporate clients. Our teams partner across the business…
Added 23 mins ago
T
Associate Investment Advisor
TD
Waterloo, ON
- Full-time
Maintain a culture of risk management, adhere to internal policies and procedures.
Added 23 mins ago
PC
Lead, Security Architect
Payments Canada
ON · Ontario, Canada
- $119,850 to $141,000 CAD / year
- Full-time
Reporting to the Manager, Security Architecture, the Lead, Security Architect is responsible for driving consistent security strategy and contributing to the technology vision through…
Added 23 mins ago
D
Manager, Services - Compliance
Diligent
Vancouver, BC
- Full-time
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The…
Added 23 mins ago
D
Manager, Services - Compliance
Diligent
Vancouver, BC
- Full-time
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The…
Added 23 mins ago
W
Principal Mechanical Engineer - HVAC
Worley
Toronto, ON
- Full-time
Support project managers with scope definition, work-hour estimates, schedules, change management, technical risk management and project execution planning.
Added 39 mins ago
B
Senior Business Analyst, Commercial Risk Data
BMO
Toronto, ON · YNG
- Full-time
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite,…
Added 39 mins ago
M
Investment Counsellor, Manulife Private Wealth
Manulife
Montreal, QC
- Full-time
The ideal candidate must possess excellent verbal and written communication skills
Added 39 mins ago
LC
Marine Operations Supervisor
LNG Canada
Kitimat, BC
- Full-time
A key custodian of LNG Canada’s Maritime Risk Management framework, the Marine Supervisor supports operational continuity, regulatory compliance, and top‑quartile marine performance. The…
Added 54 mins ago
G
Senior Manager, Regulatory Asset Oversight
GSK
Mississauga, ON
- Full-time
The Senior Manager, Regulatory Asset Oversight will partner with the GRL (Global Regulatory Lead) and Regulatory Matrix Teams (RMT) and Early/Medicine Development Teams to provide…
Added 54 mins ago
Manager, Compensation Governance and Compliance - Global HR
Scotiabank
Toronto, ON
…disclosure, reports and filings (e.g., compensation of material risk employees, Pillar 3 reports, portions of the Management Proxy Circular, etc.) by gathering documents and preparing…
Added 54 mins ago
PG
Manager - Risk, Compliance & Internal Audit
Perseus Group, Constellation Software
Toronto, ON
- Full-time
The Manager of Risk, Compliance & Internal Audit is a newly created role at the Perseus portfolio level, established under Vela's 2027 Risk & Compliance operating model. The role is…
Added 1 hour ago
A
Director, Mechanical & Electrical, Atlantic
AtkinsRéalis
St. John's, NL · Bedford, NS
- Full-time
Participate in Key Account Management activities and strategic client discussions.
Added 1 hour ago
A
Senior Manager, Corporate Accounting
AtkinsRéalis
Montreal, QC
- Full-time
The Corporate Manager, Controllership & Corporate Reporting is responsible for overseeing corporate accounting operations, financial reporting, internal controls, statutory compliance, and…
Added 1 hour ago
General Manager, Quebec Terminal
G3 Canada Limited
Quebec, QC
…commitment of building a smarter path from Farmer’s fields to the global market, we are establishing a highly efficient coast to coast Canadian Grain enterprise designed to provide a unique…
Added 1 hour ago
Manager, Regulatory, Pacific Link
Trans Mountain
Calgary, AB
Trans Mountain also operates a state-of-the-art loading facility, Westridge Marine Terminal, with three berths providing tidewater access to global markets.
Added 1 hour ago
Treasury Manager- Capital Markets
Circle K
Laval, QC
Manage the Company's foreign exchange risk management programs, including the development and execution of cash flow, balance sheet and net investment hedging strategies to better protect…

Diligent

Manager, Services - Compliance

Vancouver, BC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 12, 2026
Experience: 5+ years of experience working within professional services.
Posting language: English
Posted: Nov 12, 2026

Original job description

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

A Day in the Life

Diligent is seeking a Manager, Services (Compliance) to lead and support our Professional Services team, ensuring resources are effectively allocated, teams are fully utilised, and quality remains high across the customer journey.

This is a role for someone who thrives on developing people, driving operational excellence, and creating a consistently high standard of service delivery. You’ll coach and mentor the team, lead recruitment and retention, and create development plans that build capabilities and support long-term growth.

At Diligent, our Managers, Services play a key role in how we deliver value to our customers. You’ll drive internal initiatives, refine training to support product adoption, and continuously improve end-to-end processes and delivery practices. You’ll also manage escalations and foster effective cross-regional collaboration to ensure a strong customer experience.

You’ll be accountable for key operational targets, including utilisation, SLAs, CSAT/quality, and on-time timesheet submissions. If you’re passionate about developing people, improving how teams work, and delivering high-quality customer outcomes, this is an opportunity to make a measurable impact across our Professional Services organisation.

Key Responsibilities

Allocate resources across regions and ensure high‑quality execution, keeping the team fully utilized against targets.
Ensure their direct reports deliver Professional Services as needed across the full customer journey and product enablement lifecycle.
Provide oversight and quality control for all services delivered by the team.
Coach and mentor team members on project management and customer enablement; participate in recruitment and retention; create individual development plans and grow people.
Propose, lead, support, and execute internal initiatives that benefit the broader team and business.
Continuously refine training to drive product adoption and review end‑to‑end processes to implement ongoing improvements.

Required Experience/Skills

2-3 years of proven ability to lead teams and manage people, fostering an inclusive, team-oriented learning culture.
5+ years of experience working within professional services.
Strong resource planning and utilization management across regions, ensuring high-quality execution on customer delivery.
End-to-end delivery of Professional Services with solid project management and quality control skills.
Coaching, mentoring, performance management, and talent practices, including recruitment/retention and individual development plans.
Continuous improvement mindset: refine training to drive product adoption and review end-to-end processes to implement ongoing enhancements.
Customer-first orientation with sound escalation management, cross-functional collaboration, and consistent attainment of KPIs (Utilization, SLAs, CSAT, on-time timesheets).
Ability to communicate effectively with senior Stakeholders.

What Diligent Offers You

Pay Range

Incentive Compensation

Offers will be negotiated based on each candidate's qualifications.

This role is eligible to participate in our annual incentive plan. Incentives are earned based on employee performance against defined metrics and company goals.

Benefits

Full-time roles are eligible for our comprehensive benefits program which includes medical, dental and vision coverage. You may also contribute to our 401(k) plan that includes a company match.

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients. We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs. (among others) Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead and develop the Professional Services team, allocating resources across regions and ensuring high-quality delivery throughout the customer journey. Manage operational targets and escalations while improving training, processes, and cross-regional collaboration.

Requirements

Requires 5+ years of Professional Services experience and 2–3 years of team leadership and people management experience. Candidates should bring resource and utilization planning, delivery and quality oversight, coaching and talent management, continuous improvement, customer-focused escalation handling, and strong stakeholder communication skills.

Skills

Team Leadership
People Management
Resource Planning
Utilization Management
Professional Services Delivery
Project Management
Quality Control
Coaching And Mentoring
Performance Management
Recruitment And Retention
Employee Development
Continuous Improvement
Product Adoption Training
Escalation Management
Cross-Functional Collaboration
Stakeholder Communication

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
401(k) With Company Match
Flexible Work Environment
Global Days Of Service
Meeting-Free Days
Paid Time Off
Wellness Programs

Visa sponsorship

Not detected in the job text

Keywords

Governance, Risk And Compliance
GRC SaaS
Diligent One Platform
Professional Services
Resource Allocation
Utilization
Customer Journey
Product Enablement
Project Management
Quality Control
Training
Product Adoption
Process Improvement
Escalation Management
Cross-Regional Collaboration
Service Level Agreements
Customer Satisfaction
Timesheet Compliance
Recruitment
Retention
Individual Development Plans
Performance Management
Artificial Intelligence
Large Language Models

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Work requirements

Jobs in Canada