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Diligent

Manager, Services - Compliance

Vancouver, BC, Canada

Full-time

Apply on LinkedIn About employer

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Job details

Job type: Full-time
Apply by: Dec 12, 2026
Experience: 5+ years of experience working within professional services.
Posting language: English
Posted: Nov 12, 2026

Original job description

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

A Day in the Life

Diligent is seeking a Manager, Services (Compliance) to lead and support our Professional Services team, ensuring resources are effectively allocated, teams are fully utilised, and quality remains high across the customer journey.

This is a role for someone who thrives on developing people, driving operational excellence, and creating a consistently high standard of service delivery. You’ll coach and mentor the team, lead recruitment and retention, and create development plans that build capabilities and support long-term growth.

At Diligent, our Managers, Services play a key role in how we deliver value to our customers. You’ll drive internal initiatives, refine training to support product adoption, and continuously improve end-to-end processes and delivery practices. You’ll also manage escalations and foster effective cross-regional collaboration to ensure a strong customer experience.

You’ll be accountable for key operational targets, including utilisation, SLAs, CSAT/quality, and on-time timesheet submissions. If you’re passionate about developing people, improving how teams work, and delivering high-quality customer outcomes, this is an opportunity to make a measurable impact across our Professional Services organisation.

Key Responsibilities

Allocate resources across regions and ensure high‑quality execution, keeping the team fully utilized against targets.
Ensure their direct reports deliver Professional Services as needed across the full customer journey and product enablement lifecycle.
Provide oversight and quality control for all services delivered by the team.
Coach and mentor team members on project management and customer enablement; participate in recruitment and retention; create individual development plans and grow people.
Propose, lead, support, and execute internal initiatives that benefit the broader team and business.
Continuously refine training to drive product adoption and review end‑to‑end processes to implement ongoing improvements.

Required Experience/Skills

2-3 years of proven ability to lead teams and manage people, fostering an inclusive, team-oriented learning culture.
5+ years of experience working within professional services.
Strong resource planning and utilization management across regions, ensuring high-quality execution on customer delivery.
End-to-end delivery of Professional Services with solid project management and quality control skills.
Coaching, mentoring, performance management, and talent practices, including recruitment/retention and individual development plans.
Continuous improvement mindset: refine training to drive product adoption and review end-to-end processes to implement ongoing enhancements.
Customer-first orientation with sound escalation management, cross-functional collaboration, and consistent attainment of KPIs (Utilization, SLAs, CSAT, on-time timesheets).
Ability to communicate effectively with senior Stakeholders.

What Diligent Offers You

Pay Range

Incentive Compensation

Offers will be negotiated based on each candidate's qualifications.

This role is eligible to participate in our annual incentive plan. Incentives are earned based on employee performance against defined metrics and company goals.

Benefits

Full-time roles are eligible for our comprehensive benefits program which includes medical, dental and vision coverage. You may also contribute to our 401(k) plan that includes a company match.

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients. We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs. (among others) Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead and develop the Professional Services team, allocating resources across regions and ensuring high-quality delivery throughout the customer journey. Manage operational targets and escalations while improving training, processes, and cross-regional collaboration.

Requirements

Requires 5+ years of Professional Services experience and 2–3 years of team leadership and people management experience. Candidates should bring resource and utilization planning, delivery and quality oversight, coaching and talent management, continuous improvement, customer-focused escalation handling, and strong stakeholder communication skills.

Skills

Team Leadership
People Management
Resource Planning
Utilization Management
Professional Services Delivery
Project Management
Quality Control
Coaching And Mentoring
Performance Management
Recruitment And Retention
Employee Development
Continuous Improvement
Product Adoption Training
Escalation Management
Cross-Functional Collaboration
Stakeholder Communication

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
401(k) With Company Match
Flexible Work Environment
Global Days Of Service
Meeting-Free Days
Paid Time Off
Wellness Programs

Visa sponsorship

Not detected in the job text

Keywords

Governance, Risk And Compliance
GRC SaaS
Diligent One Platform
Professional Services
Resource Allocation
Utilization
Customer Journey
Product Enablement
Project Management
Quality Control
Training
Product Adoption
Process Improvement
Escalation Management
Cross-Regional Collaboration
Service Level Agreements
Customer Satisfaction
Timesheet Compliance
Recruitment
Retention
Individual Development Plans
Performance Management
Artificial Intelligence
Large Language Models

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