Jobs in Canada

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Added 1 min ago
Events & Field Marketing Manager
Angus Reid
Vancouver, BC
Reporting to CMO, we’re looking for a organized, proactive, detail-oriented Events & Field Marketing Manager to join Rival Technologies. In this role, you’ll help deliver high-quality trade…
Added 1 min ago
DC
Senior Project Manager – Transportation/Traffic Engineering & Roadway Safety
Dillon Consulting Limited
Fredericton, NB · Saint John, NB · Moncton, NB · Halifax, NS
- Full-time
…practice and develop the technical staff who execute it. As a key senior resource, you will serve as Project Director, Senior Project Manager, or Strategic Advisor on complex traffic…
Added 1 min ago
Software Development Manager, WW Prime - Member Growth - Onboarding
Amazon
Vancouver, BC
The Prime team seeks a Software Development Manager who takes great pride in both the technical and business contribution of their work. You will be given the chance to have a significant…
Added 1 min ago
DO
Director of Engineering
District of Squamish
Squamish, BC
- $165,116 to $181,446 CAD / year
- Full-time
…leader to serve as Director of Engineering, a key member of the Senior Leadership Team. Reporting to the General Manager of Community Services and Infrastructure, this senior leadership…
Added 1 min ago
VP
Senior Cost Control Analyst
Vista Projects
Calgary, AB
- Full-time
The Senior Cost Control Analyst is responsible for providing cost control, project change management, progress and performance, forecasting and reporting on multiple projects with focus on…
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Digital Product Manager
Swoon
Toronto, ON
- Contract
Digital Product Manager, Money Movement (Contract)
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Vice President Finance
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Calgary, AB
- Full-time
The VP Finance will actively partner with the Commercial Finance Manager on pricing, customer profitability, trade investment, forecasting, and business case development, providing both…
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GT
Senior BI Developer / Data Analyst - DAX and Power Query
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $85 to $100 CAD / hour
- Contract
The Senior BI Developer will design and develop complex static and paginated reports using Power BI Report Builder, along with interactive Power BI dashboards. This individual will support…
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IE
Sr. Manager, Tax Audit & Risk
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Senior Manager, Tax Audit & Risk to join our Finance team at our Sheridan Park office in Mississauga. Reporting to the Vice President, Tax, this role will play a critical…
Added 15 mins ago
Junior Accountant, Project Bookkeeping (9-Month Fixed-Term Contract)
Tridel Group of Companies
Toronto, ON
Periodically perform other functions and special projects as assigned by the Bookkeeping Senior Manager and Senior Project Accountants.
Added 15 mins ago
T
Manager Testing/QA
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 15 mins ago
T
Senior Manager, Wealth & Insurance Compliance, Compliance Programs and Transformation (5136)
TD
Toronto, ON
- Full-time
Reporting to the Vice President, Wealth and Insurance Compliance, the Senior Manager, Wealth & Insurance Compliance, Compliance Programs and Transformation is a senior Compliance leader…
Added 15 mins ago
T
TDS Operations Analyst III
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 15 mins ago
M
Director of Cloud & Kubernetes Platform
McKesson
Mississauga, ON
- Full-time
…Cloud & Kubernetes Platform Engineering to lead the design, development, and evolution of our cloud-native platform capabilities. This strategic engineering leadership role is pivotal in…
Added 15 mins ago
TH
Manager, Finance
The Health Employers Association of BC
Vancouver, BC
- Full-time
Reporting to the Senior Director, Financial Services and Controller, the Manager, Finance is accountable for the financial accounting and reporting functions of HEABC in accordance with…
Added 16 mins ago
PC
Lead, Security Architect
Payments Canada
ON · Ontario, Canada
- $119,850 to $141,000 CAD / year
- Full-time
With our people in mind, we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only…
Added 16 mins ago
D
Manager, Services - Compliance
Diligent
Vancouver, BC
- Full-time
Diligent is seeking a Manager, Services (Compliance) to lead and support our Professional Services team, ensuring resources are effectively allocated, teams are fully utilised, and quality…
Added 16 mins ago
RI
Senior Project Manager
Reliance Impact
Toronto, ON
- $150,000 to $180,000 CAD / year
- Full-time
Senior Project Manager – Large-Scale ICI Construction
Added 16 mins ago
D
Manager, Services - Compliance
Diligent
Vancouver, BC
- Full-time
Diligent is seeking a Manager, Services (Compliance) to lead and support our Professional Services team, ensuring resources are effectively allocated, teams are fully utilised, and quality…
Added 16 mins ago
SM
Business Development Manager
Solutions Metrix
Montreal, QC
- Full-time
Solutions Metrix is hiring a Business Development Manager to build and run our account-based growth strategy in financial services. You will research priority banks and credit unions, reach…
Added 16 mins ago
NE
Manager, Partnerships & Corporate Accounts (GTA)
Noble Education Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are seeking a results-driven Manager, Partnerships & Corporate Accounts to drive B2B business development, establish institutional partnerships, and grow corporate training revenue…
Added 31 mins ago
B
Senior Business Analyst, Commercial Risk Data
BMO
Toronto, ON · YNG
- Full-time
Supports various project teams across the project lifecycle to ensure development is aligned with the business requirements.
Added 31 mins ago
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SENIOR ACCOUNT MANAGER / MANAGER, MAJOR ACCOUNTS - DEFENCE SECTOR - WINNIPEG
BDC
Winnipeg, MB
- Full-time
As a Senior Account Manager or Manager, Major Accounts, you will develop new business opportunities and manage an existing portfolio of Canadian companies with annual revenues of $5 million…
Added 31 mins ago
AE
Client Development Manager
Apogee Enterprises, Inc.
Montreal, QC · Alumicor - Montreal
- Full-time
Job Summary: Client Development Manager (CDM)
Added 31 mins ago
LC
Marine Operations Supervisor
LNG Canada
Kitimat, BC
- Full-time
Reporting to the Marine Manager, the Marine Supervisor provides specialized marine and terminal expertise in support of LNG Canada’s shipping and waterfront operations. The role is central…

Diligent

Manager, Services - Compliance

Vancouver, BC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 12, 2026
Experience: 5+ years of experience working within professional services.
Posting language: English
Posted: Nov 12, 2026

Original job description

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

A Day in the Life

Diligent is seeking a Manager, Services (Compliance) to lead and support our Professional Services team, ensuring resources are effectively allocated, teams are fully utilised, and quality remains high across the customer journey.

This is a role for someone who thrives on developing people, driving operational excellence, and creating a consistently high standard of service delivery. You’ll coach and mentor the team, lead recruitment and retention, and create development plans that build capabilities and support long-term growth.

At Diligent, our Managers, Services play a key role in how we deliver value to our customers. You’ll drive internal initiatives, refine training to support product adoption, and continuously improve end-to-end processes and delivery practices. You’ll also manage escalations and foster effective cross-regional collaboration to ensure a strong customer experience.

You’ll be accountable for key operational targets, including utilisation, SLAs, CSAT/quality, and on-time timesheet submissions. If you’re passionate about developing people, improving how teams work, and delivering high-quality customer outcomes, this is an opportunity to make a measurable impact across our Professional Services organisation.

Key Responsibilities

Allocate resources across regions and ensure high‑quality execution, keeping the team fully utilized against targets.
Ensure their direct reports deliver Professional Services as needed across the full customer journey and product enablement lifecycle.
Provide oversight and quality control for all services delivered by the team.
Coach and mentor team members on project management and customer enablement; participate in recruitment and retention; create individual development plans and grow people.
Propose, lead, support, and execute internal initiatives that benefit the broader team and business.
Continuously refine training to drive product adoption and review end‑to‑end processes to implement ongoing improvements.

Required Experience/Skills

2-3 years of proven ability to lead teams and manage people, fostering an inclusive, team-oriented learning culture.
5+ years of experience working within professional services.
Strong resource planning and utilization management across regions, ensuring high-quality execution on customer delivery.
End-to-end delivery of Professional Services with solid project management and quality control skills.
Coaching, mentoring, performance management, and talent practices, including recruitment/retention and individual development plans.
Continuous improvement mindset: refine training to drive product adoption and review end-to-end processes to implement ongoing enhancements.
Customer-first orientation with sound escalation management, cross-functional collaboration, and consistent attainment of KPIs (Utilization, SLAs, CSAT, on-time timesheets).
Ability to communicate effectively with senior Stakeholders.

What Diligent Offers You

Pay Range

Incentive Compensation

Offers will be negotiated based on each candidate's qualifications.

This role is eligible to participate in our annual incentive plan. Incentives are earned based on employee performance against defined metrics and company goals.

Benefits

Full-time roles are eligible for our comprehensive benefits program which includes medical, dental and vision coverage. You may also contribute to our 401(k) plan that includes a company match.

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients. We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs. (among others) Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead and develop the Professional Services team, allocating resources across regions and ensuring high-quality delivery throughout the customer journey. Manage operational targets and escalations while improving training, processes, and cross-regional collaboration.

Requirements

Requires 5+ years of Professional Services experience and 2–3 years of team leadership and people management experience. Candidates should bring resource and utilization planning, delivery and quality oversight, coaching and talent management, continuous improvement, customer-focused escalation handling, and strong stakeholder communication skills.

Skills

Team Leadership
People Management
Resource Planning
Utilization Management
Professional Services Delivery
Project Management
Quality Control
Coaching And Mentoring
Performance Management
Recruitment And Retention
Employee Development
Continuous Improvement
Product Adoption Training
Escalation Management
Cross-Functional Collaboration
Stakeholder Communication

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
401(k) With Company Match
Flexible Work Environment
Global Days Of Service
Meeting-Free Days
Paid Time Off
Wellness Programs

Visa sponsorship

Not detected in the job text

Keywords

Governance, Risk And Compliance
GRC SaaS
Diligent One Platform
Professional Services
Resource Allocation
Utilization
Customer Journey
Product Enablement
Project Management
Quality Control
Training
Product Adoption
Process Improvement
Escalation Management
Cross-Regional Collaboration
Service Level Agreements
Customer Satisfaction
Timesheet Compliance
Recruitment
Retention
Individual Development Plans
Performance Management
Artificial Intelligence
Large Language Models

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Work requirements

Jobs in Canada