Jobs in Canada

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Added 1 min ago
PG
Project Manager
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
We’re looking for a Project Manager with hands-on media agency experience to manage day-to-day project delivery for a dedicated client account at Zenith. This role requires a strong…
Added 16 mins ago
TS
Business Development Manager
The Seaboard Transport Group
Moncton, NB
- Full-time
Compensation: Competitive pay package including a performance incentive
Added 16 mins ago
L
Senior Manager, Product and Operations, AI/ML Science
lululemon
Vancouver, BC
- Full-time
As a Senior Manager, AI/ML Science, you lead a team of Applied AI/ML Scientists, setting scientific direction, building delivery capability, and ensuring your team produces rigorous AI/ML…
Added 16 mins ago
TI
Account Representative | Woodbridge, ON
TTI, Inc.
Woodbridge, ON
- Full-time
Provides price and delivery quotes within customer timeline to customers within assigned geographic territory by working with the branch or corporate product manager and the manufacturers…
Added 16 mins ago
TS
Business Development Manager
The Seaboard Transport Group
Dartmouth, NS
- Full-time
Compensation: Competitive pay package including a performance incentive
Added 31 mins ago
QP
Operations Manager, Industrial Operations East
QuadReal Property Group
Mississauga, ON
- Full-time
As the Operations Manager of the Industrial East Portfolio, you will oversee daily building operations and technical service delivery across a large network of industrial properties and…
Added 46 mins ago
MO
Transportation Manager
Martin-Brower of Canada Co.
New Westminster, BC
- $105,000 to $120,000 CAD / year
- Full-time
The Transportation Manager is accountable for ensuring the safe execution, monitoring and analysis of all outbound deliveries from the distribution centre to its restaurants within its…
Added 46 mins ago
Senior Manager, Global Equitable Pay
Scotiabank
Toronto, ON
The Senior Manager leads the delivery and ongoing governance of the Bank’s Canadian federal and provincial Pay Equity programs as a primary responsibility of the role, including Ontario and…
Added 1 hour ago
Member Relationship Manager
Your Neighbourhood Credit Union
Kitchener, ON
The Member Relationship Manager is responsible for building new and lasting relationships with Your Neighbourhood Credit Union (YNCU) members. As a trusted financial advisor, you will help…
Added 2 hours ago
Manager, Cyclical Transactions
University Pension Plan
Toronto, ON
Reporting to the Associate Director, Cyclical Transactions, the Manager, Cyclical Transactions is responsible for the execution, coordination, and quality assurance of recurring pension…
Added 2 hours ago
M
Director of Cloud & Kubernetes Platform
McKesson
Mississauga, ON
- Full-time
Lead the engineering of Infrastructure-as-Code (IaC) frameworks, CI/CD platform toolchains, and automation pipelines to support rapid, repeatable delivery across clouds.
Added 2 hours ago
D
Manager, Services - Compliance
Diligent
Vancouver, BC
- Full-time
Diligent is seeking a Manager, Services (Compliance) to lead and support our Professional Services team, ensuring resources are effectively allocated, teams are fully utilised, and quality…
Added 2 hours ago
D
Manager, Services - Compliance
Diligent
Vancouver, BC
- Full-time
Diligent is seeking a Manager, Services (Compliance) to lead and support our Professional Services team, ensuring resources are effectively allocated, teams are fully utilised, and quality…
Added 2 hours ago
G
Senior Manager, Regulatory Asset Oversight
GSK
Mississauga, ON
- Full-time
The Senior Manager, Regulatory Asset Oversight will partner with the GRL (Global Regulatory Lead) and Regulatory Matrix Teams (RMT) and Early/Medicine Development Teams to provide…
Added 3 hours ago
MB
Transportation Manager
Martin Brower
New Westminster, BC
- Full-time
The Transportation Manager is accountable for ensuring the safe execution, monitoring and analysis of all outbound deliveries from the distribution centre to its restaurants within its…
Added 3 hours ago
M
IT Infrastructure Project Manager
McKesson
Mississauga, ON
- Full-time
We are seeking an IT Infrastructure Project Manager to lead and deliver technology-driven initiatives within McKesson’s healthcare ecosystem. In this role, you will manage multiple…
Added 3 hours ago
VC
Total Rewards Specialist, Human Resources - Temporary, Full-time
VON Canada
Halifax, NS
- $37.9 to $41.09 CAD / hour
- Full-time
- Temporary
The Total Reward Specialist will be a member of the Total Rewards team and support both the pension, benefits and compensation teams by providing support on research, analysis, delivery,…
Added 4 hours ago
SI
SAP Senior Project Manager - Northeast-Canada Market Unit
SAP IT Business Systeme
Toronto, ON
- $190,000 to $240,000 CAD / year
- Full-time
…for this position is included in the job posting. The actual compensation offered to the successful candidate will fall within that range and will depend on factors such as education,…
Added 4 hours ago
Senior Account Manager, Canada
Phillips 66
Calgary, AB · ON · Various, ON
Must have a valid driver's license
Added 5 hours ago
M
Manager, Software Development and Architecture
Moneris
Toronto, ON
- Full-time
Total compensation may also include variable or discretionary incentive components, including but not limited to bonuses and commissions. Individual job offers are determined by various…
Added 5 hours ago
KM
Service Operations Administrator (GTA)
Konica Minolta Business Solutions Canada
Mississauga, ON
- $42,609.32 to $61,251 CAD / year
- Full-time
Competitive salary and incentive compensation
Added 5 hours ago
KM
Cyber Security Analyst (GTA)
Konica Minolta Business Solutions, U.S.A., Inc.
Mississauga, ON
- Full-time
Competitive salary and incentive compensation
Added 5 hours ago
KM
Service Operations Administrator (GTA)
Konica Minolta Business Solutions, U.S.A., Inc.
Mississauga, ON
- Full-time
Competitive salary and incentive compensation
Added 5 hours ago
KM
Spécialiste en facturation bilingue (GTA)
Konica Minolta Business Solutions Canada
Mississauga, ON
- Full-time
Competitive salary and incentive compensation
Added 5 hours ago
KM
Cyber Security Analyst (GTA)
Konica Minolta Business Solutions Canada
Mississauga, ON
- $62,800.26 to $90,276 CAD / year
- Full-time
Competitive salary and incentive compensation

Diligent

Manager, Services - Compliance

Vancouver, BC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 12, 2026
Experience: 5+ years of experience working within professional services.
Posting language: English
Posted: Nov 12, 2026

Original job description

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

A Day in the Life

Diligent is seeking a Manager, Services (Compliance) to lead and support our Professional Services team, ensuring resources are effectively allocated, teams are fully utilised, and quality remains high across the customer journey.

This is a role for someone who thrives on developing people, driving operational excellence, and creating a consistently high standard of service delivery. You’ll coach and mentor the team, lead recruitment and retention, and create development plans that build capabilities and support long-term growth.

At Diligent, our Managers, Services play a key role in how we deliver value to our customers. You’ll drive internal initiatives, refine training to support product adoption, and continuously improve end-to-end processes and delivery practices. You’ll also manage escalations and foster effective cross-regional collaboration to ensure a strong customer experience.

You’ll be accountable for key operational targets, including utilisation, SLAs, CSAT/quality, and on-time timesheet submissions. If you’re passionate about developing people, improving how teams work, and delivering high-quality customer outcomes, this is an opportunity to make a measurable impact across our Professional Services organisation.

Key Responsibilities

Allocate resources across regions and ensure high‑quality execution, keeping the team fully utilized against targets.
Ensure their direct reports deliver Professional Services as needed across the full customer journey and product enablement lifecycle.
Provide oversight and quality control for all services delivered by the team.
Coach and mentor team members on project management and customer enablement; participate in recruitment and retention; create individual development plans and grow people.
Propose, lead, support, and execute internal initiatives that benefit the broader team and business.
Continuously refine training to drive product adoption and review end‑to‑end processes to implement ongoing improvements.

Required Experience/Skills

2-3 years of proven ability to lead teams and manage people, fostering an inclusive, team-oriented learning culture.
5+ years of experience working within professional services.
Strong resource planning and utilization management across regions, ensuring high-quality execution on customer delivery.
End-to-end delivery of Professional Services with solid project management and quality control skills.
Coaching, mentoring, performance management, and talent practices, including recruitment/retention and individual development plans.
Continuous improvement mindset: refine training to drive product adoption and review end-to-end processes to implement ongoing enhancements.
Customer-first orientation with sound escalation management, cross-functional collaboration, and consistent attainment of KPIs (Utilization, SLAs, CSAT, on-time timesheets).
Ability to communicate effectively with senior Stakeholders.

What Diligent Offers You

Pay Range

Incentive Compensation

Offers will be negotiated based on each candidate's qualifications.

This role is eligible to participate in our annual incentive plan. Incentives are earned based on employee performance against defined metrics and company goals.

Benefits

Full-time roles are eligible for our comprehensive benefits program which includes medical, dental and vision coverage. You may also contribute to our 401(k) plan that includes a company match.

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients. We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs. (among others) Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead and develop the Professional Services team, allocating resources across regions and overseeing high-quality delivery throughout the customer journey. Drive operational initiatives and process improvements while managing escalations and performance against utilization, service-level, customer satisfaction, quality, and timesheet targets.

Requirements

Requires at least five years of Professional Services experience and two to three years of team leadership or people management experience. Candidates should bring strong resource planning, delivery and project management, coaching, continuous improvement, customer escalation, cross-functional collaboration, KPI management, and senior stakeholder communication skills.

Skills

Team Leadership
People Management
Resource Planning
Utilization Management
Professional Services Delivery
Project Management
Quality Control
Coaching And Mentoring
Performance Management
Recruitment And Retention
Employee Development
Continuous Improvement
Product Adoption
Escalation Management
Cross-Functional Collaboration
Stakeholder Communication

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) With Company Match
Flexible Work Environment
Paid Time Off
Wellness Programs

Visa sponsorship

Not detected in the job text

Keywords

Governance, Risk And Compliance
GRC SaaS
Professional Services
Resource Allocation
Utilization
Customer Journey
Product Enablement
Project Management
Quality Control
Recruitment
Retention
Individual Development Plans
Training
Product Adoption
Process Improvement
Escalation Management
Cross-Regional Collaboration
Service-Level Agreements
Customer Satisfaction
Timesheet Compliance
Artificial Intelligence
Large Language Models

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Work requirements

Jobs in Canada