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- Full-time
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Diligent

Senior Delivery Consultant

Vancouver, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Experience: 5-7 years of experience in a client-facing, consulting, implementation, advisory, or professional services role.
Posting language: English
Posted: Oct 27, 2026

Original job description

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

A Day in the Life

Diligent is seeking a Senior Delivery Consultant to lead end-to-end client engagements and deliver exceptional Professional Services throughout the customer journey and product enablement lifecycle. This role serves as a trusted advisor to customers, helping drive successful adoption of Diligent solutions while reducing implementation risk through best practices, expertise, and high-quality delivery.

As a senior individual contributor, you will coordinate project activities, provide guidance to internal and external stakeholders, perform quality assurance on delivery work, mentor team members, and deepen your expertise in Governance, Risk, and Compliance (GRC) solutions.

Key Responsibilities

Lead client engagements independently or as part of a project team, coordinating task allocation and delivery activities.
Deliver Professional Services across the customer lifecycle, from implementation through ongoing enablement.
Partner with Customer Success, Professional Services leadership, and cross-functional teams to support customers at various stages of their journey.
Advise customers on solution rollout strategies, project execution, and industry best practices.
Drive customer adoption and successful outcomes through expert consultation and delivery excellence.
Review and perform quality assurance on work completed by Advisory Specialists I and II.
Develop deep expertise in Diligent solutions and identify specialization areas as a Subject Matter Expert (SME).
Mentor and support team members, including onboarding and coaching new hires.
Support senior leadership with business development initiatives when needed.
Deliver managed services requests and collaborate closely with internal teams to ensure successful customer outcomes.

Required Experience/Skills

5-7 years of experience in a client-facing, consulting, implementation, advisory, or professional services role.
Strong customer-first mindset with a commitment to delivering exceptional outcomes.
Excellent attention to detail, quality, and process discipline.
Proven ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving skills and willingness to take on new challenges.
Experience working collaboratively across teams and responding effectively to changing priorities.
Passion for Governance, Risk, and Compliance (GRC) solutions.
Excellent communication and presentation skills, including the ability to facilitate workshops and engage stakeholders.
Ability to lead solution-focused discussions and help customers achieve their business objectives.
Relevant GRC accreditation (obtained, in progress, or planned).

What Diligent Offers You

Pay Range

Incentive Compensation

Offers will be negotiated based on each candidate's qualifications.

This role is eligible to participate in our annual incentive plan. Incentives are earned based on employee performance against defined metrics and company goals.

Benefits

Full-time roles are eligible for our comprehensive benefits program which includes medical, dental and vision coverage. You may also contribute to our 401(k) plan that includes a company match.

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients. We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs. (among others) Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

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More about this job

Responsibilities

Lead client engagements and deliver professional services throughout implementation and ongoing customer enablement, advising customers on rollout strategies and best practices to drive adoption and successful outcomes. Coordinate delivery activities, quality-check work, mentor team members, develop GRC subject-matter expertise, and support managed services and business development initiatives.

Requirements

Requires 5–7 years of client-facing experience in consulting, implementation, advisory, or professional services, along with a customer-first approach, strong attention to detail, and the ability to manage competing priorities. Candidates should have excellent communication and presentation skills, experience facilitating workshops and leading solution-focused discussions, an interest in GRC solutions, and a relevant GRC accreditation obtained, in progress, or planned.

Skills

Client Engagement
Professional Services Delivery
Implementation
Customer Adoption
Governance, Risk, And Compliance
Project Coordination
Stakeholder Management
Consulting
Quality Assurance
Solution Rollout Strategy
Workshop Facilitation
Communication And Presentation
Problem-Solving
Mentoring And Coaching
Cross-Functional Collaboration
Managed Services

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) With Company Match
Flexible Work Environment
Paid Time Off
Wellness Programs

Visa sponsorship

Not detected in the job text

Keywords

Governance, Risk, And Compliance
GRC SaaS
Diligent One Platform
Professional Services
Client Engagement
Customer Enablement
Implementation
Customer Success
Project Execution
Project Coordination
Solution Rollout
Risk Management
Quality Assurance
Managed Services
Stakeholder Engagement
Workshop Facilitation
Business Development
Subject-Matter Expertise
GRC Accreditation
Artificial Intelligence
Large Language Models

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