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Added 26 mins ago
SF
Senior AI Engineer
Safe Fleet
Coquitlam, BC
- Full-time
We are looking for a hands-on Senior AI Engineer to build the platform that makes that possible - the shared services, agent framework, standards and tooling that allow every engineer on…
Added 41 mins ago
BI Analyst
PACT
ON · Mississauga, Ontario
…understand program status. Power BI is the primary delivery platform, but the role works across the wider Microsoft data estate - Microsoft Fabric pipelines and lakehouses, Power Platform…
Added 12 hours ago
M
AI Business Solutions
Microsoft
Calgary, AB · Edmonton, AB · Vancouver, BC · Winnipeg, MB
- Full-time
…business requirements into prioritized Copilot scenarios and agent solutions, and drive deployment, active usage, adoption, and expansion across the customer's…
Added 17 hours ago
T
Business System Analyst
TechDoQuest
Brampton, ON
- Full-time
Ensure required governance and compliance documentation is completed and maintained.
Added 21 hours ago
TC
M365 Technical Lead
Tata Consultancy Services
Vancouver, BC
- Full-time
The person will be responsible for leading Microsoft 365 collaboration solutions across SharePoint Online, Power Platform and Copilot Studio. The role requires strong technical leadership,…
Added 22 hours ago
M
Sr. Manager, Workforce Readiness
McKesson
Mississauga, ON
- Full-time
Unified Employee Agent: AI-powered employee service delivery (e.g., ServiceNow + Workday/ADP), including pilot readiness, champion models, and change communications.
Added 1 day ago
E
Senior Agentic AI Engineer
enableIT
Toronto, ON
- Contract
…frameworks, Retrieval-Augmented Generation (RAG), and Google Cloud Platform…
Added 1 day ago
D
Tier 4 Technical Support Architect
Diligent
Canada
- Full-time
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The…
Added 1 day ago
AI
Embedded Systems & Drone Security R&D Intern
Arkion Identity Systems
Toronto, ON · Greater Toronto Area, Canada
- Internship
ArkionID manages certificates from issue to revocation. AgentID builds on it to give every AI agent its own short-lived ID. MachineID is next.
Added 1 day ago
S
Associate Customer Success Manager - French
ServiceNow
Montreal, QC
- Full-time
This is the level at which the CSM operates as a confident advisor - overriding agent-recommended plays where customer context demands, leading Customer Business Reviews at Director and…
Added 1 day ago
OW
Oliver Wyman - Senior Lead AI Engineer
Oliver Wyman
Toronto, ON
- Full-time
Knowledge of one or more agentic platforms , including but not limited to: Azure Foundry, AWS Bedrock, Gemini Enterprise Agent Platform
Added 1 day ago
SI
AI Product Owner
Supra ITS
Mississauga, ON
- Full-time
The no-code UI agent builder experience - what a non-developer can safely build, and what requires engineering
Added 1 day ago
D
Senior Delivery Consultant
Diligent
Vancouver, BC
- Full-time
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The…
Added 1 day ago
P
Data & AI Transformation Director
PwC
Toronto, ON
- Full-time
At PwC, our people in integration and platform architecture focus on designing and implementing seamless integration solutions and robust platform architectures for clients. They enable…
Added 1 day ago
S
Senior Software Engineering Manager
symplistic.ai
Woodbridge, ON
- $150,000 CAD / year
- Full-time
ContentIQ is our enterprise AI knowledge and retrieval platform, securely connecting websites, documents, SharePoint, OneDrive, internal systems, and other sources to AI agents.
Added 1 day ago
Technical Consultant I
Zafin
Toronto, ON
Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while…
Added 1 day ago
RB
Senior Director, AI Architecture
Royal Bank of Canada
Toronto, ON
- Full-time
…records and manage exceptions. Graduate proven lab work into the platform and evaluate emerging technology, such as agent protocols and new open-weight…
Added 1 day ago
R
Senior Director, AI Architecture
RBC
Toronto, ON
- Full-time
…records and manage exceptions. Graduate proven lab work into the platform and evaluate emerging technology, such as agent protocols and new open-weight…
Added 1 day ago
TA
Agentic AI Architect
Tiger Analytics
Canada
- Full-time
Code Quality & Governance: Establish production-grade coding standards for AI engineering. Conduct deep-dive code reviews to ensure reliability, security, and optimal prompt/agent behavior
Added 1 day ago
E
Spécialiste IA et automatisation de processus
EXFO
Quebec, QC · Greater Quebec City Metropolitan Area
- Full-time
Collaborate with MLOps developers to evolve our agentic platform by identifying needs related to connectors, orchestration, permissions and integration.
Added 1 day ago
RB
Senior Director, Data Architecture
Royal Bank of Canada
Toronto, ON
- Full-time
…lifecycle: manufacturing, distribution, discovery, consumption and governance. They own the target data architecture, the RBC Lumina reference architecture and the standards that make data…
Added 1 day ago
R
Senior Director, Data Architecture
RBC
Toronto, ON
- Full-time
…lifecycle: manufacturing, distribution, discovery, consumption and governance. They own the target data architecture, the RBC Lumina reference architecture and the standards that make data…
Added 1 day ago
JG
Power Automate with AI
J&M Group
Mississauga, ON
- Full-time
Experience includes at least 2+ projects as a Technical Developer across Power Platform implementation, integration, automation, and AI agent development.
Added 1 day ago
D
Senior Manager, BT Applications
Diligent
Vancouver, BC
- Full-time
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The…
Added 2 days ago
S
Manager, Sales Enablement
SysAid
Toronto, ON
- Full-time
SysAid is a high-growth SaaS company selling an IT Service Management Platform powered by AI. The ITSM space is experiencing rapid growth as businesses worldwide accelerate their digital…

Diligent

Tier 4 Technical Support Architect

Canada

$114,240.00-$157,080.00 · Full-time

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Job details

Pay: $114,240.00-$157,080.00
Job type: Full-time
Experience: 10+ years of experience of phone-based Software Application/Technical Support or call center experience supporting end users
Posting language: English
Posted: Oct 27, 2026

Original job description

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

A Day in the Life

As a Tier 4 Technical Support Architect, you will provide an exceptional level of support to customers across all

industries, including many Fortune 500 companies. You will get to dig deep into an exciting GRC software solution

and be a trusted partner to our clients by providing hands on technical expertise. Your passion for technology

combined with a hunger to learn, and a customer-centric attitude will make you successful in this role.

Key Responsibilities

Engineering level subject matter expertise and technical mastery
Serve as a point of contact for their product areas across the entire customer service organization
Collaborate closely with the Product and Development teams to represent customers' needs. Serve as trainers and mentors to the Support team.
Achieve and exceed core role targets as outlined by the management team
Ad hoc duties as required

Required Experience/Skills

10+ years of experience of phone-based Software Application/Technical Support or call center experience supporting end users
Role model the Diligent values of Championing Modern Governance and Driving Client Impact. Be an example of the positive, customer focused attitude the wider team should emulate
Ability to identify the product improvement opportunity
Expert knowledge of Windows Server, IIS, MS SQL scripting, and RESTAPI
Proactive outreach to the Product and Engineering teams when a potential problematic feature is identified
Active Beta and UAT test participation

What Diligent Offers You

Pay Range

$114,240.00-$157,080.00

Incentive Compensation

Offers will be negotiated based on each candidate's qualifications.

This role is eligible to participate in our annual incentive plan. Incentives are earned based on employee performance against defined metrics and company goals.

Benefits

Full-time roles are eligible for our comprehensive benefits program which includes medical, dental and vision coverage. You may also contribute to our 401(k) plan that includes a company match.

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients. We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs. (among others) Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

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More about this job

Responsibilities

Provide advanced, engineering-level technical support and subject matter expertise to customers, while serving as a product-area contact across the customer service organization. Represent customer needs to Product and Development teams, mentor Support staff, and help identify product improvements and problematic features.

Requirements

Requires 10+ years of phone-based software application or technical support, or call center experience supporting end users, along with expert knowledge of Windows Server, IIS, Microsoft SQL scripting, and REST APIs. Candidates should demonstrate a customer-focused approach, identify product improvement opportunities, proactively engage Product and Engineering teams, and participate in beta testing and UAT.

Skills

Technical Support
Software Application Support
Windows Server
IIS
Microsoft SQL Scripting
REST APIs
Customer Service
Technical Troubleshooting
Product Improvement
Product And Development Collaboration
Training And Mentoring
Beta Testing
User Acceptance Testing
Customer Advocacy

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
401(k) With Company Match
Flexible Work Environment
Global Days Of Service
Meeting-Free Days
Generous Time Off
Wellness Programs

Visa sponsorship

Not detected in the job text

Keywords

Governance, Risk And Compliance
GRC SaaS
Artificial Intelligence
Large Language Models
Technical Support
Software Application Support
Call Center
Windows Server
IIS
Microsoft SQL
SQL Scripting
REST APIs
Customer Service
Product Improvement
Product Development
Engineering
Customer Advocacy
Technical Expertise
Training
Mentoring
Beta Testing
User Acceptance Testing
Fortune 500

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