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Added 4 mins ago
Customer Account Manager - Bilingual
ASSA ABLOY
ON · Woodbridge, ON
Strong knowledge of customer service principles and practices
Added 4 mins ago
SA
Used Car Sales Manager
Steele Auto Group
Halifax, NS
- Full-time
Build a High-Performing Team: Lead, coach, and motivate sales representatives, establish clear expectations, and foster a culture of accountability, collaboration, and customer service.
Added 4 mins ago
FB
Bakery Department Manager
Farm Boy Inc.
Ottawa, ON
- $52,000 to $57,000 CAD / year
- Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 4 mins ago
AI
Labourer
American Iron and Metal
Quebec, QC
- Full-time
…is a Canadian family-owned company that has become a global leader in metal recycling. Driven by a commitment to delivering exceptional service, AIM Recycling specializes in the recovery…
Added 19 mins ago
H
Directeur adjoint - Service technique Hilton Québec
Hilton
Quebec, QC
- Full-time
At Hilton, we don’t just deliver exceptional experiences for our guests - we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality,…
Added 19 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Toronto, ON
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 19 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Winnipeg, MB
Keep the store running smoothly and ensure your team provides outstanding customer service;
Added 19 mins ago
NF
Trainee Customer Care Agent
Neilson Financial Services
Toronto, ON
- Full-time
We are seeking a Trainee Customer Care Agent who is enthusiastic about providing exceptional customer service and thrives in a target-driven environment. The ideal candidate should be an…
Added 19 mins ago
P
Municipality of North Grenville - Chief Administrative Officer
Phelps
North Grenville, ON
- Full-time
The Chief Administrative Officer is a visionary, collaborative, and politically astute leader who serves as the link between Council and administration. Reporting to Council, the CAO will…
Added 19 mins ago
EM
HVAC Refrigeration Technician - 3rd Year Apprentice to Journeyman
Enviro-Tech Mechanical Services Ltd.
Vancouver, BC
- Full-time
…company made up of busy office staff and a growing fleet of service technicians. In business since 1994, we are a top-quality, full-service company for heating, ventilation, air…
Added 19 mins ago
FB
Bakery Department Manager
Farm Boy Inc.
Ottawa, ON
- $52,000 to $57,000 CAD / year
- Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 33 mins ago
BS
Full-Time Sales Associate
Browns Shoes
Toronto, ON
- Full-time
At Browns Shoes, we’re all about creating exceptional customer experiences filled with style, service, and passion.
Added 33 mins ago
W
Director, Strategic Account Management - Research Services (Bilingual)
Walmart
Mississauga, ON
- Full-time
Walmart Data Ventures is looking for an experienced consumer insights, people and business leader to join our growing Research Services organization. The Director will lead a significant…
Added 33 mins ago
ED
Customer Service, Sr Associate - GiveX
Eigen Development
Toronto, ON
- Full-time
Our Customer Services team works in a 24/7 operation environment; main duties is to respond to incoming telephone calls, ticket support and live chat from our Shift4 Gift Card client base.…
Added 33 mins ago
GD
COMBO - Sales Team Leader FT - Outlet Collection Winnipeg
Groupe Dynamite, Inc Garage
Winnipeg, MB
- Full-time
Reporting to the Store Manager, your main focus as Sales Team Lead is to promote a positive shopping experience for each customer, while leading and inspiring a high-performing team to…
Added 33 mins ago
A
Regional Service Agent
Allstate
Edmonton, AB
- Full-time
Our team is growing, and we are actively looking to hire Regional Service Agent! Reporting to the Sales Market Leader, you will be responsible to answer service and billing inquiries over…
Added 48 mins ago
T
District Vice President, New Brunswick
TD
Moncton, NB
- Full-time
…to ensure that TD is growing market share and improving the customer experience at every turn. This DVP will be an important member and contributor to the regional leadership…
Added 48 mins ago
T
Engineering Manager, Workday Integrations & Platform
TD
Toronto, ON
- Full-time
Build and retain an engaged and diverse team where every colleague and customer is valued, respected, and heard; committed to a comm
Added 48 mins ago
T
Account Manager II
TD
Barrie, ON
- Full-time
Continually deliver exceptional customer service at every interaction and execute on plans to continuously improve the customer experience
Added 48 mins ago
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Personal Banking Associate
BMO
Victoria, BC
- Full-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 48 mins ago
S
Fire Investigator
Sedgwick
Winnipeg, MB · CAN-Winnipeg
- Full-time
EFI Global is a full-service engineering, fire investigation, environmental, health and safety, and specialty consulting services firm serving a variety of industries in both the public and…
Added 48 mins ago
D
Lab Assistant
Dynacare
Peterborough, ON
- Contract
…keeping with Dynacare’s mission and values. Working as part of a team, you are assisting in building a positive team environment and maintaining quality metrics. You also play an important…
Added 48 mins ago
D
Lab Assistant
Dynacare
Peterborough, ON
- Contract
…keeping with Dynacare’s mission and values. Working as part of a team, you are assisting in building a positive team environment and maintaining quality metrics. You also play an important…
Added 48 mins ago
Supervisor
DSV
Montreal, QC · Saint Laurent, Queb
…completed safely, accurately, and efficiently while meeting customer requirements and service level agreements. The Supervisor provides leadership, coaching, and performance support to…
Added 48 mins ago
Product Implementation Manager
Wärtsilä
Vancouver, BC
Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77…

Diligent

Tier 4 Technical Support Architect

Canada

$114,240.00-$157,080.00 · Full-time

Apply About employer

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Job details

Pay: $114,240.00-$157,080.00
Job type: Full-time
Experience: 10+ years of experience of phone-based Software Application/Technical Support or call center experience supporting end users
Posting language: English
Posted: Oct 27, 2026

Original job description

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

A Day in the Life

As a Tier 4 Technical Support Architect, you will provide an exceptional level of support to customers across all

industries, including many Fortune 500 companies. You will get to dig deep into an exciting GRC software solution

and be a trusted partner to our clients by providing hands on technical expertise. Your passion for technology

combined with a hunger to learn, and a customer-centric attitude will make you successful in this role.

Key Responsibilities

Engineering level subject matter expertise and technical mastery
Serve as a point of contact for their product areas across the entire customer service organization
Collaborate closely with the Product and Development teams to represent customers' needs. Serve as trainers and mentors to the Support team.
Achieve and exceed core role targets as outlined by the management team
Ad hoc duties as required

Required Experience/Skills

10+ years of experience of phone-based Software Application/Technical Support or call center experience supporting end users
Role model the Diligent values of Championing Modern Governance and Driving Client Impact. Be an example of the positive, customer focused attitude the wider team should emulate
Ability to identify the product improvement opportunity
Expert knowledge of Windows Server, IIS, MS SQL scripting, and RESTAPI
Proactive outreach to the Product and Engineering teams when a potential problematic feature is identified
Active Beta and UAT test participation

What Diligent Offers You

Pay Range

$114,240.00-$157,080.00

Incentive Compensation

Offers will be negotiated based on each candidate's qualifications.

This role is eligible to participate in our annual incentive plan. Incentives are earned based on employee performance against defined metrics and company goals.

Benefits

Full-time roles are eligible for our comprehensive benefits program which includes medical, dental and vision coverage. You may also contribute to our 401(k) plan that includes a company match.

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients. We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs. (among others) Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

Apply About employer

More about this job

Responsibilities

Provide advanced, engineering-level technical support and subject matter expertise to customers, while serving as a product-area contact across the customer service organization. Represent customer needs to Product and Development teams, mentor Support staff, and help identify product improvements and problematic features.

Requirements

Requires 10+ years of phone-based software application or technical support, or call center experience supporting end users, along with expert knowledge of Windows Server, IIS, Microsoft SQL scripting, and REST APIs. Candidates should demonstrate a customer-focused approach, identify product improvement opportunities, proactively engage Product and Engineering teams, and participate in beta testing and UAT.

Skills

Technical Support
Software Application Support
Windows Server
IIS
Microsoft SQL Scripting
REST APIs
Customer Service
Technical Troubleshooting
Product Improvement
Product And Development Collaboration
Training And Mentoring
Beta Testing
User Acceptance Testing
Customer Advocacy

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
401(k) With Company Match
Flexible Work Environment
Global Days Of Service
Meeting-Free Days
Generous Time Off
Wellness Programs

Visa sponsorship

Not detected in the job text

Keywords

Governance, Risk And Compliance
GRC SaaS
Artificial Intelligence
Large Language Models
Technical Support
Software Application Support
Call Center
Windows Server
IIS
Microsoft SQL
SQL Scripting
REST APIs
Customer Service
Product Improvement
Product Development
Engineering
Customer Advocacy
Technical Expertise
Training
Mentoring
Beta Testing
User Acceptance Testing
Fortune 500

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