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Added 5 mins ago
PM Production Supervisor
eCycle Solutions Inc.
Mississauga, ON
Support the training, coaching, development, and onboarding of new and existing team members.
Added 5 mins ago
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Human Resources Generalist
Univeris
Toronto, ON
- $65,000 to $80,000 CAD / year
- Full-time
Univeris, headquartered in Toronto, Canada, is a privately held company and is the leader in enterprise wealth management for the Canadian market. Founded in 1991, Univeris has over 75…
Added 6 mins ago
Product and Solution Security & Operations Specialist
Siemens
Saskatoon, SK
Siemens EDA is a global technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop highly innovative electronic products…
Added 6 mins ago
Field Application Engineer - Emulation
Siemens
Ottawa, ON
Siemens EDA is a global technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop highly innovative electronic products…
Added 6 mins ago
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5754 - Seasonal Sales Help
Lids
Fredericton, NB
- Temporary
…Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind…
Added 6 mins ago
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People Partner (Part-Time)
EcoOnline
Toronto, ON
- Part-time
…that protect people and the planet for future generations. Our team of experts are focused on creating meaningful impact and making a real difference for our…
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Security & Compliance Lead
Terry Fox Research Institute
Canada
- Full-time
…Research Institute (TFRI), is a federated data-sharing and AI software product development project for advancing disease research where critical health data is resident at multiple…
Added 6 mins ago
WC
Manager, Software (Embedded & Digital Products)
Wabtec Corporation
London, ON
- Full-time
Guide the development of a common, modular software platform across Monitoring, Test Equipment, Locomotive Control Systems, Remote Access, and related products to increase reuse, shorten…
Added 6 mins ago
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Product Operations Specialist
Kinaxis
Ottawa, ON
- Full-time
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides…
Added 20 mins ago
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Webber - Project Manager - Infrastructure Management
Ferrovial
Hamilton, ON · CAN - Webber - Infra - Hamilton
- Full-time
Are you ready to elevate your career with a global leader in infrastructure solving complex problems and generating a positive outcome on people’s lives? At Ferrovial, we are not just a…
Added 20 mins ago
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Personal Banking Associate
TD
Sault Ste. Marie, ON
- Full-time
Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common…
Added 20 mins ago
T
Personal Banking Associate
TD
Grand Bend, ON
- Part-time
Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common…
Added 20 mins ago
MM
Counsel
Marsh McLennan
Toronto, ON
- Full-time
…statements of work, confidentiality agreements, release letters, software development and licensing agreements, vendor agreements, data processing addenda, collaboration agreements, and…
Added 20 mins ago
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Manager, Machine Learning (Canada)
Clio
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
Demonstrated success in mentorship in software development, particularly using an Agile process and with large scale SaaS products.
Added 35 mins ago
Financial Analyst, Revenue, Contract (16 months)
Softchoice
Toronto, ON
With a highly engaged, high-performing team, we are certified as a Great Place to Work® in both Canada and the United States, and have been recognized as a Best Workplace in Canada for more…
Added 35 mins ago
D
System Validation Analyst
Dynacare
Brampton, ON
- Contract
We’re looking for a System Validation Analyst to join our Clinical Development and Quality Assurance team! This role is a full-time position working 37.5/week. The Information Systems…
Added 35 mins ago
D
Team Lead - Health Services
Dynacare
Toronto, ON
- Contract
Contribute towards Dynacare's learning and knowledge-based culture by sharing in the responsibility of training and skill development of new team members as requested
Added 35 mins ago
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Team Leader, Mechanic Shop & Tool and Equipment Control (TEC)
EPCOR
Edmonton, AB
- Full-time
The Team Leader is responsible for planning, assigning and scheduling work ahead of the day-to-day (up to 3 months in advance), overseeing daily operations, maintaining compliance with…
Added 35 mins ago
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Sales Manager (Calgary South)
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Calgary, AB
- Full-time
…These values have helped us build a reputation as an industry…
Added 35 mins ago
Events Coordinator, Student Engagement
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Toronto, ON · Scarborough, ON
The University of Toronto Scarborough has been a leader in co-operative education and work integrated learning (WIL), for 50 years. Co-op and WIL give students an opportunity to apply…
Added 36 mins ago
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Sales Manager (Calgary South)
Trail Appliances AB/SK
Calgary, AB
- Full-time
…These values have helped us build a reputation as an industry…
Added 36 mins ago
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Sales Coordinator
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Cambridge, ON
- Full-time
For over 30 years, Greentec is a leader in IT asset disposition and e-waste recycling, committed to environmental sustainability and secure data destruction.
Added 50 mins ago
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Bakery Department Manager
Farm Boy Inc.
Ottawa, ON
- $52,000 to $57,000 CAD / year
- Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 1 hour ago
Ground Test Engineering Intern
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Mississauga, ON
With a passionate team of innovators and a global network of support, De Havilland Canada proudly carries on it’s tradition as a leader in aerospace.
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CFD Intern
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Diligent

Tier 4 Technical Support Architect

Canada

$114,240.00-$157,080.00 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $114,240.00-$157,080.00
Job type: Full-time
Experience: 10+ years of experience of phone-based Software Application/Technical Support or call center experience supporting end users
Posting language: English
Posted: Oct 27, 2026

Original job description

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

A Day in the Life

As a Tier 4 Technical Support Architect, you will provide an exceptional level of support to customers across all

industries, including many Fortune 500 companies. You will get to dig deep into an exciting GRC software solution

and be a trusted partner to our clients by providing hands on technical expertise. Your passion for technology

combined with a hunger to learn, and a customer-centric attitude will make you successful in this role.

Key Responsibilities

Engineering level subject matter expertise and technical mastery
Serve as a point of contact for their product areas across the entire customer service organization
Collaborate closely with the Product and Development teams to represent customers' needs. Serve as trainers and mentors to the Support team.
Achieve and exceed core role targets as outlined by the management team
Ad hoc duties as required

Required Experience/Skills

10+ years of experience of phone-based Software Application/Technical Support or call center experience supporting end users
Role model the Diligent values of Championing Modern Governance and Driving Client Impact. Be an example of the positive, customer focused attitude the wider team should emulate
Ability to identify the product improvement opportunity
Expert knowledge of Windows Server, IIS, MS SQL scripting, and RESTAPI
Proactive outreach to the Product and Engineering teams when a potential problematic feature is identified
Active Beta and UAT test participation

What Diligent Offers You

Pay Range

$114,240.00-$157,080.00

Incentive Compensation

Offers will be negotiated based on each candidate's qualifications.

This role is eligible to participate in our annual incentive plan. Incentives are earned based on employee performance against defined metrics and company goals.

Benefits

Full-time roles are eligible for our comprehensive benefits program which includes medical, dental and vision coverage. You may also contribute to our 401(k) plan that includes a company match.

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients. We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs. (among others) Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

Apply About employer

More about this job

Responsibilities

Provide advanced, engineering-level technical support and subject matter expertise to customers, while serving as a product-area contact across the customer service organization. Represent customer needs to Product and Development teams, mentor Support staff, and help identify product improvements and problematic features.

Requirements

Requires 10+ years of phone-based software application or technical support, or call center experience supporting end users, along with expert knowledge of Windows Server, IIS, Microsoft SQL scripting, and REST APIs. Candidates should demonstrate a customer-focused approach, identify product improvement opportunities, proactively engage Product and Engineering teams, and participate in beta testing and UAT.

Skills

Technical Support
Software Application Support
Windows Server
IIS
Microsoft SQL Scripting
REST APIs
Customer Service
Technical Troubleshooting
Product Improvement
Product And Development Collaboration
Training And Mentoring
Beta Testing
User Acceptance Testing
Customer Advocacy

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
401(k) With Company Match
Flexible Work Environment
Global Days Of Service
Meeting-Free Days
Generous Time Off
Wellness Programs

Visa sponsorship

Not detected in the job text

Keywords

Governance, Risk And Compliance
GRC SaaS
Artificial Intelligence
Large Language Models
Technical Support
Software Application Support
Call Center
Windows Server
IIS
Microsoft SQL
SQL Scripting
REST APIs
Customer Service
Product Improvement
Product Development
Engineering
Customer Advocacy
Technical Expertise
Training
Mentoring
Beta Testing
User Acceptance Testing
Fortune 500

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