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Added 47 mins ago
AT
Senior DevSecOps Engineer
Aarorn Technologies Inc
Toronto, ON
- $50 CAD / hour
- Contract
Architect and maintain secure, scalable cloud and cloud-native environments.
Added 1 hour ago
D
Tier 4 Technical Support Architect
Diligent
Canada
- Full-time
As a Tier 4 Technical Support Architect, you will provide an exceptional level of support to customers across all
Added 1 hour ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 hour ago
MS
Onboarding Data Architect, AVP
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Calgary, AB
- Full-time
Coordinate with onshore stakeholders on project details and technical queries
Added 1 hour ago
Z
Technical Architect- Presales (Custom Software)
Zazz
Canada
- Full-time
A technical foundation as a developer, solutions architect, technical consultant, or tech lead, with real hands-on experience building software.
Added 1 hour ago
HT
Mechanical Designer (Fluidpower)
Husky Technologies
Bolton, ON
- Full-time
Represent Husky technically in front of customers, suppliers and technical partners
Added 1 hour ago
HT
Product Development Engineer
Husky Technologies
Bolton, ON
- Full-time
…Development Engineer. The successful candidate will lead the technical development of packaging products working with business development, completing engineering, and subsequent launch…
Added 2 hours ago
UO
Senior Workday Architect
University of Waterloo
Waterloo, ON
- Full-time
The Senior Workday Architect is the design authority for the University’s Workday platform. The role establishes and governs platform architecture, configuration principles, integration…
Added 2 hours ago
ES
Audio Software Engineer - EA SPORTS™ NHL
EA SPORTS
Victoria, BC
- Full-time
Architect and implement scalable runtime audio systems, authoring tools, and content pipelines.
Added 3 hours ago
Senior Technical Delivery Manager - Web & Cloud Platforms
Rogers Communications
Toronto, ON
As Senior Technical Delivery Manager, you will build and lead high-performance engineering teams that deliver and run our Web, Services, Middleware and Cloud Native platforms. You will own…
Added 3 hours ago
L
Legal Engineer - In-House
Legora
Toronto, ON
- Full-time
…It's part legal ops, part product specialist, part solutions architect, and part client whisperer. If you enjoy roles that stay static, this probably isn't it. Your mission is to help our…
Added 3 hours ago
NC
Solutions Architect
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Ottawa, ON
- Full-time
The Solutions Architect contributes to the analysis and design activities required for implementing current changes and enhancing the future Air Traffic Management (ATM) system. This role…
Added 4 hours ago
T
Senior Azure Platform Engineer
TEEMA
Richmond, BC
- $130,000 to $145,000 CAD / year
- Full-time
Architect enterprise Azure networking, including virtual networks, routing, segmentation, hub-and-spoke connectivity, Azure Firewall, network security groups, Private Link, Private…
Added 4 hours ago
SM
RQ11599 – Technology Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Technology Architect / Database Administrator with extensive experience in enterprise technology architecture, Oracle database administration, middleware operations,…
Added 4 hours ago
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RQ11575 – Data Architect/Modeller – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Data Architect/Modeller with extensive experience in enterprise data architecture, conceptual, logical, physical, common, canonical, domain, and semantic data…
Added 4 hours ago
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RQ11485 – Data Architect/Modeller – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Data Architect/Modeller with extensive experience in data architecture, data modelling, business requirements analysis, relational database management systems…
Added 5 hours ago
A
Principal Solution Architect - Product (Fraud / Cybersecurity Focus)
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Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next Solution Architect, you’ll be tasked with providing direction, guidance, and technical aptitude in delivering exceptional client experiences. The Solution Architect - Product…
Added 5 hours ago
ES
Audio Software Engineer - EA SPORTS™ NHL
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Vancouver, BC
- Full-time
Architect and implement scalable runtime audio systems, authoring tools, and content pipelines.
Added 6 hours ago
C
Software Developer
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Ottawa, ON · Kanata, Ontario
- Full-time
…Cloud Control and Cisco Catalyst Center. In this role, you will architect and lead the development of unified management solutions that bridge cloud-native Cisco Cloud Control environment…
Added 6 hours ago
BH
Senior Solution Architect
BC Hydro
Burnaby, BC
- $131,100 to $165,800 CAD / year
- Full-time
Provide regular, high-impact downward mentoring to technical leaders, product owners, and delivery partners, fostering creative thinking, innovation, and technical excellence within the…
Added 6 hours ago
CS
Senior Solution Architect Workday , HCM & Financials
Canadian Standards Association
Toronto, ON
- Full-time
…audit evidence. The role provides day-to-day functional and technical support, supports period-end and year-end close, and liaises with internal and external auditors on system controls,…
Added 6 hours ago
CS
Senior Technical Architect, Application Development & Support
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Toronto, ON
- Full-time
Acts as lead developer and technical design authority for applications in scope, setting coding standards, design patterns, branching strategy, and definition of done for internal and…
Added 6 hours ago
O
NA Sales Representative, Commercial EXA & Hardware Sales Specialist
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Canada
- Full-time
Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.
Added 6 hours ago
DU
Part-Time Academic (ARCH 5311: Professional Practice) - Winter 2027
Dalhousie University
Halifax, NS
- Part-time
Professional registration as an architect in Canada is considered an asset.
Added 7 hours ago
S
Platform Solution Architect /Architecte de solutions de plateforme (Montreal)
Slalom
Montreal, QC
- Full-time

Diligent

Tier 4 Technical Support Architect

Canada

$114,240.00-$157,080.00 · Full-time

Apply About employer

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Job details

Pay: $114,240.00-$157,080.00
Job type: Full-time
Experience: 10+ years of experience of phone-based Software Application/Technical Support or call center experience supporting end users
Posting language: English
Posted: Oct 27, 2026

Original job description

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

A Day in the Life

As a Tier 4 Technical Support Architect, you will provide an exceptional level of support to customers across all

industries, including many Fortune 500 companies. You will get to dig deep into an exciting GRC software solution

and be a trusted partner to our clients by providing hands on technical expertise. Your passion for technology

combined with a hunger to learn, and a customer-centric attitude will make you successful in this role.

Key Responsibilities

Engineering level subject matter expertise and technical mastery
Serve as a point of contact for their product areas across the entire customer service organization
Collaborate closely with the Product and Development teams to represent customers' needs. Serve as trainers and mentors to the Support team.
Achieve and exceed core role targets as outlined by the management team
Ad hoc duties as required

Required Experience/Skills

10+ years of experience of phone-based Software Application/Technical Support or call center experience supporting end users
Role model the Diligent values of Championing Modern Governance and Driving Client Impact. Be an example of the positive, customer focused attitude the wider team should emulate
Ability to identify the product improvement opportunity
Expert knowledge of Windows Server, IIS, MS SQL scripting, and RESTAPI
Proactive outreach to the Product and Engineering teams when a potential problematic feature is identified
Active Beta and UAT test participation

What Diligent Offers You

Pay Range

$114,240.00-$157,080.00

Incentive Compensation

Offers will be negotiated based on each candidate's qualifications.

This role is eligible to participate in our annual incentive plan. Incentives are earned based on employee performance against defined metrics and company goals.

Benefits

Full-time roles are eligible for our comprehensive benefits program which includes medical, dental and vision coverage. You may also contribute to our 401(k) plan that includes a company match.

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients. We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs. (among others) Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

Apply About employer

More about this job

Responsibilities

Provide advanced, engineering-level technical support and subject matter expertise to customers, while serving as a product-area contact across the customer service organization. Represent customer needs to Product and Development teams, mentor Support staff, and help identify product improvements and problematic features.

Requirements

Requires 10+ years of phone-based software application or technical support, or call center experience supporting end users, along with expert knowledge of Windows Server, IIS, Microsoft SQL scripting, and REST APIs. Candidates should demonstrate a customer-focused approach, identify product improvement opportunities, proactively engage Product and Engineering teams, and participate in beta testing and UAT.

Skills

Technical Support
Software Application Support
Windows Server
IIS
Microsoft SQL Scripting
REST APIs
Customer Service
Technical Troubleshooting
Product Improvement
Product And Development Collaboration
Training And Mentoring
Beta Testing
User Acceptance Testing
Customer Advocacy

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
401(k) With Company Match
Flexible Work Environment
Global Days Of Service
Meeting-Free Days
Generous Time Off
Wellness Programs

Visa sponsorship

Not detected in the job text

Keywords

Governance, Risk And Compliance
GRC SaaS
Artificial Intelligence
Large Language Models
Technical Support
Software Application Support
Call Center
Windows Server
IIS
Microsoft SQL
SQL Scripting
REST APIs
Customer Service
Product Improvement
Product Development
Engineering
Customer Advocacy
Technical Expertise
Training
Mentoring
Beta Testing
User Acceptance Testing
Fortune 500

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