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Diligente Technologies

L2/L3 POS(Oracle Micros Simphony) Support Engineer

  • Canada

Contract

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Job details

Job type
Contract
Experience
3+ years hands-on experience with Oracle Micros Simphony (POS configuration, workstation/terminal setup, menu/service charge configuration, EMC administration)
Posting language
English
Posted

Original job description

Seeking a contract POS Support Engineer to join its hospitality/restaurant technology team supporting Oracle Micros Simphony across a multi-location, internationally expanding restaurant operation. This is a blended L2/L3 role: the candidate will handle frontline incident triage and hardware/network troubleshooting (L2), while also owning deeper root-cause analysis, API/integration issues, and vendor coordination for third-party payment and tax systems (L3). The role requires close collaboration with internal engineering leadership, external vendors (eThor, Clover, Adyen, Vertex), and non-technical restaurant/field operations stakeholders. Candidates should be comfortable working across time zones to support US and international (UK/EU) store operations, including new store openings.

Required Technical Skills / Experience

  • 3+ years hands-on experience with Oracle Micros Simphony (POS configuration, workstation/terminal setup, menu/service charge configuration, EMC administration)
  • Experience troubleshooting MICROS Workstation hardware (e.g., Workstation 6/Workstation 8), including thermal/performance issues, terminal reboots, peripheral (printer, cash drawer, card reader) connectivity
  • Working knowledge of restaurant/hospitality POS environments - multi-location retail or F&B operations preferred
  • Solid understanding of networking fundamentals: firewall rules, port whitelisting, DNS, VPN/site-to-site connectivity, and troubleshooting network-dependent POS outages
  • Experience supporting payment terminal integrations (card-present transactions, EMV, payment gateway connectivity) - Adyen experience strongly preferred
  • Familiarity with incident triage and ticketing tools (e.g., ServiceNow, Jira Service Management, or similar ITSM platforms)
  • Ability to read and interpret API/integration logs to diagnose failures between POS and downstream systems (payment, tax, loyalty, etc.)
  • Experience coordinating with third-party vendors for issue escalation and resolution (not just internal ticket routing)
  • Comfortable producing clear, non-technical written explanations of technical issues for restaurant/field leadership.
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More about this job

Responsibilities

Provide L2/L3 support for Oracle Micros Simphony across a multi-location restaurant operation, including incident triage, POS hardware and network troubleshooting, root-cause analysis, and API or integration issue resolution. Coordinate escalations with payment, tax, and other third-party vendors, and communicate technical issues clearly to restaurant and field operations teams while supporting international stores and new openings.

Requirements

Requires at least three years of hands-on Oracle Micros Simphony experience, including POS configuration, workstation setup, EMC administration, and troubleshooting MICROS hardware and peripherals. Candidates should also have networking and payment integration knowledge, be able to interpret API and integration logs, coordinate with vendors, and communicate effectively with non-technical stakeholders.

Skills

  • Oracle Micros Simphony
  • POS Configuration
  • Workstation Hardware Troubleshooting
  • EMC Administration
  • Network Troubleshooting
  • Firewall Rules
  • DNS
  • VPN Connectivity
  • Payment Terminal Integration
  • EMV
  • API Log Analysis
  • Incident Triage
  • ITSM Ticketing
  • Root-Cause Analysis
  • Vendor Coordination
  • Technical Communication

Visa sponsorship

Not detected in the job text

Categories

  • Technology
  • Customer Service & Support
  • Hospitality
  • Food & Beverage

Keywords

  • Oracle Micros Simphony
  • POS
  • EMC Administration
  • Workstation 6
  • Workstation 8
  • POS Configuration
  • Menu Configuration
  • Service Charge Configuration
  • Thermal Troubleshooting
  • Printers
  • Cash Drawers
  • Card Readers
  • Networking
  • Firewall Rules
  • Port Whitelisting
  • DNS
  • VPN
  • Site-to-Site Connectivity
  • Payment Terminals
  • EMV
  • Adyen
  • eThor
  • Clover
  • Vertex
  • API Logs
  • Incident Triage
  • ServiceNow
  • Jira Service Management
  • ITSM
  • Root-Cause Analysis

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