Applicatipn Support Specialist - Senior, 6 Months contract
- Toronto, ON, Canada
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Job details
- Posting language
- English
- Posted
Original job description
- Location: Toronto, Ontario
- Duration: 2026-09-02 to 2027-03-31 (155 days)
- Job Type: Onsite
- Openings: 1
Requirements:
- 5+ years of demonstrated experience in coordinating and facilitating project teams to ensure project deliverables are delivered on time and adhere to government and ministry standards
- Manage JIRA /eSMT incident tickets and work with project managers/product managers to ensure that ticket s are resolved within SLAs.
- Identify and facilitate resolution of application issues by facilitating collaboration between various stakeholders.
- Sound knowledge of production applications support process (ITIL) including incident management, change management, deployment, support, and upgrades.
- Experience responding to queries and resolving issues with specified software applications and escalating or closing tickets, as necessary.
- Maintains and updates technical documents and procedures.
- Work with Project/Product Manager (PM) towards creating performance measurement dashboards (such as JIRA/Devops/Power BI etc.) including sprint performance, sprint velocity, financial performance, and others.
More about this job
Responsibilities
The Application Support Specialist at Dimensional Tech Inc. will track and resolve application incidents in JIRA and eSMT within agreed deadlines, coordinate with project and product managers, and keep technical documents current. The role also builds performance dashboards covering sprint and financial results.
Requirements
Candidates need 5+ years coordinating project teams to deliver on time against government standards, plus solid ITIL production support experience and the ability to handle and escalate tickets.
Skills
- JIRA
- eSMT
- ITIL
- Incident Management
- Change Management
- Deployment and Upgrades
- Production Application Support
- SLA Management
- Power BI
- DevOps
- Sprint Performance Reporting
- Dashboard Creation
- Stakeholder Coordination
- Technical Documentation
- Ticket Escalation
- Project Coordination
Categories
- Technology
- Government & Public Sector
- Customer Service & Support
Keywords
- Application Support
- JIRA
- eSMT
- ITIL
- Incident Management
- Change Management
- Deployment
- Production Support
- SLA
- Power BI
- DevOps
- Sprint Velocity
- Dashboards
- Project Coordination
- Government
- Ministry Standards
- Technical Documentation
- Toronto
- Contract
Seniority
Senior
Tools
- JIRA
- eSMT
- Power BI
- DevOps