Bilingual Application Support Specialist - Intermediate
- Toronto, ON, Canada
Contract
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Job details
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- English
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Original job description
*Note: Please apply on LinkedIn or send us your resume to jobs@dimensionaltech.ca.
Integration Specialist (Java, Apache Camel, MuleSoft, and API-based integrations)- Senior
- # Of Openings: 3
• Duration: ASAP to 2027-05-10 (277 working days)
- Job Type: Onsite
- Office Location: DT Toronto, Ontario
Requirements:
- Demonstrated prior experience in a help desk role, supporting end users in resolving IT or website related issues
- Demonstrated experience working with Interactive Voice Response (IVR) software and digital tools to track inquiries
- Demonstrated experience with providing support for a digital system or website
- Experience dealing with IT-related issues, and able to report issues to technical team to help find solutions for more complex application issues, and communicate findings to non technical users
- Advanced verbal and written communication skills (in both English and French for Bilingual agents)
- Excellent analytical, problem-solving, and decision-making skills
More about this job
Responsibilities
Support end users with IT, website, and digital system issues, using IVR software and digital tools to track inquiries. Report complex application issues to technical teams, help identify solutions, and communicate findings to non-technical users.
Requirements
Candidates need prior help desk experience and experience supporting digital systems or websites, including handling IT-related issues. Strong analytical, problem-solving, and decision-making skills are required, along with advanced verbal and written communication in English and French for bilingual agents.
Skills
- Help Desk Support
- End-User Support
- Interactive Voice Response (IVR)
- Digital Tools
- Website Support
- IT Troubleshooting
- Application Support
- Issue Reporting
- Technical Communication
- English Communication
- French Communication
- Analytical Skills
- Problem-Solving
- Decision-Making
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- Help Desk
- End-User Support
- Interactive Voice Response (IVR)
- Digital Tools
- Digital Systems
- Website Support
- IT Support
- Application Support
- Issue Tracking
- Technical Team
- Troubleshooting
- English
- French
- Analytical Skills
- Problem-Solving
- Decision-Making