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Added 1 min ago
Retail Assistant Store Manager
Skechers
Winnipeg, MB
Part-time
The Assistant Store Manager position is critical to our success, providing support to the Management Team in all areas of operations management and team leadership. You’ll drive the store’s…
Added 1 min ago
Retail Assistant Store Manager
Skechers
Winnipeg, MB
Full-time
The Assistant Store Manager position is critical to our success, providing support to the Management Team in all areas of operations management and team leadership. You’ll drive the store’s…
Added 31 mins ago
Unit Secretary, Cancer Care, PT (J0926-0731)
North York General Hospital
Toronto, ON
Part-time
Assume responsibility for identification and advancement of issues and concerns with the Clinical Team Manager in a time sensitive manner
Added 1 hour ago
(CAN) Consumables Associate
Walmart Canada
Sydney Indian Reserve No. 28A, NS · Sydney, NS
Contract
Resolves customer issues and refers concerns to management where appropriate.
Added 1 hour ago
Seasonal Operations Associate (Part-Time) - Square One Shopping Centre
ALO
Mississauga, ON
…personalized service, this role drives operational excellence, builds customer loyalty, and contributes to a high-performing team…
Added 1 hour ago
Senior Technical Program Manager
CNN
Ottawa, ON · Kanata, ON
Full-time
CNN is hiring a Senior Technical Program Manager to lead high-impact programs that span product, technology, design, and product operations. This is a deeply technical senior…
Added 1 hour ago
Account Executive, Business Sales - Kingston
OSL Retail Services
Kingston, ON
Full-time
Fulltime flexible work schedule; evening and some weekend work are required to maximize customer contact
Added 2 hours ago
Seasonal Operations Associate (Part-Time) - Yorkdale Shopping Centre
ALO
Toronto, ON
…personalized service, this role drives operational excellence, builds customer loyalty, and contributes to a high-performing team…
Added 2 hours ago
Part-Time Key Holder - Claire's Shoppers Mall Brandon
Claire's
Brandon, MB
$17 USD / hour
Part-time
Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in…
Added 2 hours ago
Account Consultant (Sales & Marketing) - Hamilton
OSL Retail Services
Hamilton, ON
Full-time
Fulltime flexible work schedule; evening and some weekend work are required to maximize customer contact
Added 2 hours ago
Toronto Eaton Centre Part-Time Manager
Claire's
Toronto, ON
$17 to $18 USD / hour
Part-time
Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in…
Added 2 hours ago
Resident Manager (Live-In)
Centurion Associates Inc
Victoria, BC
Full-time
…Ensure proactive timely resolution of co-worker or Resident concerns. Professionally and courteously handle all Resident inquiries, feedback, complaints or concerns. Market, show and rent…
Added 2 hours ago
Security & Life Safety Manager
CBRE
Toronto, ON
Full-time
The Security & Life Safety Manager is responsible for the strategic leadership, operational oversight, and continuous enhancement of all security, emergency preparedness, and life safety…
Added 2 hours ago
Resident Manager (6 month contract)
Centurion Associates Inc
Kitchener, ON
Contract
…operation of the property. Report any building or apartment concerns or deficiencies promptly to the Senior Property…
Added 2 hours ago
Store Manager
Tailored Brands
London, ON
Full-time
As a Store Manager you are expected to lead your store team to achieve sales performance expectations through active coaching, development of a team selling environment, and operational…
Added 3 hours ago
Housing & Hospitality Assistant
University of British Columbia
Kelowna, BC · UBCO | Nechako Residence (NCH)
$4,345 to $4,981 CAD / month
Part-time
Uses tact and discretion when resolving student and guest concerns. Assesses appropriate level of action to take on matters such as; customer service complaints, determining guest room…
Added 3 hours ago
Server, Asylum - Casino Vancouver
Lahal Management LP
Coquitlam, BC
$18.25 CAD / hour
Part-time
Under the guidance of the Supervisor or Outlet Manager, Food & Beverage, the Server plays a key role in delivering an exceptional guest experience within Asylum at Casino Vancouver. This…
Added 3 hours ago
Account Manager
clicknpark
Calgary, AB
Full-time
The Account Manager will act as the primary relationship owner for an assigned portfolio of clients. The goal is simple: retain our clients, deliver measurable value and create repeat…
Added 3 hours ago
Relationship Manager, Regional Markets - Grande Prairie
ATB
Grande Prairie, AB
Full-time
Reporting to the Director, the Relationship Manager (RM) works with a team of ATB Business associates and partners and is responsible for increasing and retaining business based on annual…
Added 3 hours ago
Operations Consultant - Full Time
sephora.com
Calgary, AB
$17 to $20 CAD / hour
Full-time
Communicate inventory issues/concerns to Supervisor (s), Assistant Manager(s) or Store Manager.
Added 3 hours ago
Sales Associate
Staples Retail
Richmond, BC
Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 3 hours ago
Sales Associate
Staples Inc.
Victoria, BC
Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 3 hours ago
Property Maintenance Manager
Kerry's Place Autism Services
Newmarket, ON
$71,214 to $89,037 CAD / year
Full-time
Reporting to the Director, Property Management & Development, the Property Maintenance Manager is responsible for leading maintenance operations for Kerry's Place Supported Living
Added 4 hours ago
Housing & Hospitality Assistant
The University of British Columbia
Kelowna, BC
$4,345 to $4,981 CAD / month
Part-time
Uses tact and discretion when resolving student and guest concerns. Assesses appropriate level of action to take on matters such as; customer service complaints, determining guest room…
Added 4 hours ago
Sales Director - Hotel Services - Whistler BC
Encore Canada
Whistler, BC
Full-time
…and implements effective strategies for revenue growth and customer satisfaction, ensuring team achievement of established targets. Utilizes all available tools to ensure maximum event and…

Direct Plus Food Group

Customer Service Representative

Calgary, AB, Canada

Pay: $50,000 to $55,000 CAD / year
Job type: Full-time
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Be the go-to point of contact for customers, ensuring every order is fulfilled smoothly from start to finish
Earn a competitive base salary of $50,000 to $55,000, plus health and dental coverage, vacation time, and more
Grow your career with a fast-growing company that invests in your success and values a strong sense of team culture

About Direct Plus Food Group

Direct Plus Food Group is a fast-growing sales, merchandising and distribution company representing many fine brands on the retail market. Our product offering is carefully selected and continually maintained. We believe in providing our customers with the highest quality products made by trusted brands, including Grimm’s Fine Foods, McSweeney’s Premium Jerky and Meat Snacks, Audrey’s Patisserie and Saporé Foods.

At Direct Plus Food Group, our success is thanks to the hard-working people who make up our team. We're proud of the happy and healthy work environment we've provided for our employees to thrive within. Our strong culture is the steady force that connects us and keeps us focused on providing Canadians with consistent and high-quality products to enjoy.

For more information about Direct Plus Food Group, please visit directplus.ca

About the Opportunity

Direct Plus Food Group is looking for a full-time Customer Service Representative based in Calgary, AB, working full-time from our office.

Reporting to the Customer Service Manager, you will play a pivotal role in ensuring a positive, seamless customer experience from start to finish of every transaction.

In this position, you will be primarily responsible for serving as the main point of contact for customers, managing order processing and inventory for chain accounts, and working closely with internal departments to ensure orders are fulfilled accurately and on time.

More specifically, your responsibilities include but are not limited to:

Serving as the primary point of contact for customers regarding order status, product availability, and delivery schedules
Responding promptly and professionally to customer inquiries and concerns
Entering orders accurately and monitoring their receipt, including booking and confirming appointments
Preparing and processing credit notes and invoices
Working with sales, procurement, warehousing, and shipping to ensure orders are fulfilled and shipped on time, resolving any discrepancies along the way
Managing and monitoring inventory for chain accounts, and connecting corporate chains with buyers
Maintaining sales order master files, customer lists, and purchase order receipts
Providing reception coverage and general office support, including filing and scanning paperwork
Other duties as requested by the management team

About You

To qualify, you will need a High School Diploma and ideally bring 1-2 years of experience in customer service, with a background in the food and beverage industry being a strong asset. Data entry accuracy, along with excellent written and oral English communication skills, will also be essential.

Additionally, the following skills and background will be highly valued:

Familiarity with big chain retail accounts
Analytical and problem-solving skills
Ability to meet tight deadlines
Strong work ethic and positive team attitude
Proficiency with tools such as MS Office and Sage X3

As our ideal candidate, you will possess a customer-centric mindset, strong attention to detail, and the ability to work well under pressure while proactively seeking support when needed, as well as reliable attendance and a strong sense of teamwork that will make you a perfect culture fit.

This is an opportunity to be the friendly, reliable voice behind every customer's experience, playing a key role in keeping operations running smoothly from the first point of contact through to delivery.

About the Benefits

In exchange for your hard work and dedication, you’ll receive a competitive base salary of $50,000 to $55,000. You’ll also enjoy a wide range of benefits, including:

Health and Dental Coverage
Casual dress
3 weeks of vacation
Flexible work schedule based on business needs
Employee Assistance Program
RRSP matching
Huge opportunities to grow and build your career, and we'll work with you to ensure you are achieving this
Company Social Events

Are you ready to bring your customer service skills to a company that's invested in your success? Apply to join Direct Plus Food Group today!

Apply About employer

More about this job

Responsibilities

Serve as the primary customer contact, respond to inquiries, process orders, and manage inventory and order records for chain accounts. Coordinate with sales, procurement, warehousing, and shipping to resolve discrepancies and ensure accurate, timely fulfillment, while also providing reception and general office support.

Requirements

A high school diploma is required, and 1–2 years of customer service experience is preferred; food and beverage industry experience is an asset. Candidates should have accurate data-entry skills, strong English communication, proficiency with Microsoft Office and Sage X3, and the ability to meet deadlines while working carefully and collaboratively.

Skills

Customer Service
Order Processing
Data Entry
Written Communication
Oral Communication
Inventory Management
Analytical Skills
Problem-Solving
Attention To Detail
Time Management
Teamwork
Microsoft Office
Sage X3
Order Coordination
Invoice Processing

Benefits

Health Coverage
Dental Coverage
Casual Dress
Three Weeks Of Vacation
Flexible Work Schedule
Employee Assistance Program
RRSP Matching
Career Growth Opportunities
Company Social Events

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Food And Beverage
Order Processing
Order Status
Product Availability
Delivery Scheduling
Data Entry
Inventory Management
Chain Accounts
Retail Accounts
Customer Inquiries
Appointment Booking
Credit Notes
Invoicing
Sales Coordination
Procurement
Warehousing
Shipping
Order Fulfillment
Discrepancy Resolution
Sales Order Records
Purchase Order Receipts
Microsoft Office
Sage X3
Reception
Office Administration
Analytical Skills
Problem-Solving
Deadline Management
Teamwork

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