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Direct Plus Food Group

Customer Service Representative

Calgary, AB, Canada

Pay: $50,000 to $55,000 CAD / year
Job type: Full-time
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

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Original job description

Be the go-to point of contact for customers, ensuring every order is fulfilled smoothly from start to finish
Earn a competitive base salary of $50,000 to $55,000, plus health and dental coverage, vacation time, and more
Grow your career with a fast-growing company that invests in your success and values a strong sense of team culture

About Direct Plus Food Group

Direct Plus Food Group is a fast-growing sales, merchandising and distribution company representing many fine brands on the retail market. Our product offering is carefully selected and continually maintained. We believe in providing our customers with the highest quality products made by trusted brands, including Grimm’s Fine Foods, McSweeney’s Premium Jerky and Meat Snacks, Audrey’s Patisserie and Saporé Foods.

At Direct Plus Food Group, our success is thanks to the hard-working people who make up our team. We're proud of the happy and healthy work environment we've provided for our employees to thrive within. Our strong culture is the steady force that connects us and keeps us focused on providing Canadians with consistent and high-quality products to enjoy.

For more information about Direct Plus Food Group, please visit directplus.ca

About the Opportunity

Direct Plus Food Group is looking for a full-time Customer Service Representative based in Calgary, AB, working full-time from our office.

Reporting to the Customer Service Manager, you will play a pivotal role in ensuring a positive, seamless customer experience from start to finish of every transaction.

In this position, you will be primarily responsible for serving as the main point of contact for customers, managing order processing and inventory for chain accounts, and working closely with internal departments to ensure orders are fulfilled accurately and on time.

More specifically, your responsibilities include but are not limited to:

Serving as the primary point of contact for customers regarding order status, product availability, and delivery schedules
Responding promptly and professionally to customer inquiries and concerns
Entering orders accurately and monitoring their receipt, including booking and confirming appointments
Preparing and processing credit notes and invoices
Working with sales, procurement, warehousing, and shipping to ensure orders are fulfilled and shipped on time, resolving any discrepancies along the way
Managing and monitoring inventory for chain accounts, and connecting corporate chains with buyers
Maintaining sales order master files, customer lists, and purchase order receipts
Providing reception coverage and general office support, including filing and scanning paperwork
Other duties as requested by the management team

About You

To qualify, you will need a High School Diploma and ideally bring 1-2 years of experience in customer service, with a background in the food and beverage industry being a strong asset. Data entry accuracy, along with excellent written and oral English communication skills, will also be essential.

Additionally, the following skills and background will be highly valued:

Familiarity with big chain retail accounts
Analytical and problem-solving skills
Ability to meet tight deadlines
Strong work ethic and positive team attitude
Proficiency with tools such as MS Office and Sage X3

As our ideal candidate, you will possess a customer-centric mindset, strong attention to detail, and the ability to work well under pressure while proactively seeking support when needed, as well as reliable attendance and a strong sense of teamwork that will make you a perfect culture fit.

This is an opportunity to be the friendly, reliable voice behind every customer's experience, playing a key role in keeping operations running smoothly from the first point of contact through to delivery.

About the Benefits

In exchange for your hard work and dedication, you’ll receive a competitive base salary of $50,000 to $55,000. You’ll also enjoy a wide range of benefits, including:

Health and Dental Coverage
Casual dress
3 weeks of vacation
Flexible work schedule based on business needs
Employee Assistance Program
RRSP matching
Huge opportunities to grow and build your career, and we'll work with you to ensure you are achieving this
Company Social Events

Are you ready to bring your customer service skills to a company that's invested in your success? Apply to join Direct Plus Food Group today!

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More about this job

Responsibilities

Serve as the primary customer contact, respond to inquiries, process orders, and manage inventory and order records for chain accounts. Coordinate with sales, procurement, warehousing, and shipping to resolve discrepancies and ensure accurate, timely fulfillment, while also providing reception and general office support.

Requirements

A high school diploma is required, and 1–2 years of customer service experience is preferred; food and beverage industry experience is an asset. Candidates should have accurate data-entry skills, strong English communication, proficiency with Microsoft Office and Sage X3, and the ability to meet deadlines while working carefully and collaboratively.

Skills

Customer Service
Order Processing
Data Entry
Written Communication
Oral Communication
Inventory Management
Analytical Skills
Problem-Solving
Attention To Detail
Time Management
Teamwork
Microsoft Office
Sage X3
Order Coordination
Invoice Processing

Benefits

Health Coverage
Dental Coverage
Casual Dress
Three Weeks Of Vacation
Flexible Work Schedule
Employee Assistance Program
RRSP Matching
Career Growth Opportunities
Company Social Events

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Food And Beverage
Order Processing
Order Status
Product Availability
Delivery Scheduling
Data Entry
Inventory Management
Chain Accounts
Retail Accounts
Customer Inquiries
Appointment Booking
Credit Notes
Invoicing
Sales Coordination
Procurement
Warehousing
Shipping
Order Fulfillment
Discrepancy Resolution
Sales Order Records
Purchase Order Receipts
Microsoft Office
Sage X3
Reception
Office Administration
Analytical Skills
Problem-Solving
Deadline Management
Teamwork

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