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Account Director (Performance Marketing Agency)
Level Agency
Remote, Canada
Full-time · Remote
Level Agency is hiring an Account Director with deep performance marketing agency experience - someone who knows how to lead client relationships, connect strategy to execution, and drive…
Lead Account Director
Digital
Remote, Canada
Full-time · Remote
We're looking for an experienced Lead Account Director who thrives in a fast-moving agency environment.
Account Director, Social Media
BrandBastion
Remote, Canada
Full-time · Remote
BrandBastion is looking for a strategic, commercially minded Account Director with deep experience in organic social media, community engagement and enterprise client leadership.
Director, Account Management
Absorb
Remote, Canada
Full-time · Remote
As the Director of Account Management for US/Canada, you’ll lead a high-performing team dedicated to driving retention, expansion, and long-term value for our clients. In this influential…
Account Director / Client Services & Delivery Lead
Digital
Remote, Canada
Full-time · Remote
We're looking for an experienced Account Director / Client Services & Delivery Lead who thrives in a fast-moving agency environment.
Commercial Account Director - Upper Mid-Market, Southwestern Ontario - EN 494
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Position: Commercial Account Director - Upper Mid-Market, Southwestern Ontario
Commercial Account Director - Upper Mid-Market, Southwestern Ontario - EN 494
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Position: Commercial Account Director - Upper Mid-Market, Southwestern Ontario
Group Account Director
Advantage HQ
Remote, Canada
Full-time · Remote
We are looking for a commercially driven, operationally minded Group Account Director to lead and evolve our Client Success function at Advantage HQ.
Account Director, Integrated Media
Marketbridge
Remote, Canada
Full-time · Remote
Marketbridge is seeking an Account Director, Integrated Media to lead the client relationship for a large, complex B2B account with multiple media activations and workstreams running across…
Account Director, Client Strategy (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
The Account Director, Client Strategy is the senior strategic and commercial owner of a portfolio of Directive’s most valuable and complex client relationships.
Directeur·trice de comptes / Account Director
Evolving Web
Remote, Canada
Full-time · Remote
In your role as Account Director, you will be expected to
Account Director, Defence and Intel (Canada)
TRM Labs
Remote, Canada
Full-time · Remote
The Account Director for Canada Defence and Intel will join a team driving TRM’s go-to-market strategy in the Canadian Public Sector market. Their goal will be to expand and strengthen…
Account Manager
HRVST
Remote, Canada
$55,000 to $70,000 CAD / year
Full-time · Remote
This role reports directly to the Account Director. During periods where the Account Director is unavailable, reporting will shift to the Creative Director.
Designer
HRVST
Remote, Canada
$60,000 to $75,000 CAD / year
Full-time · Remote
This role reports directly to the Account Director. During periods where the Account Director is unavailable, reporting will shift to the Creative Director.
Developer
HRVST
Remote, Canada
$65,000 to $80,000 CAD / year
Full-time · Remote
This role reports directly to the Account Director. During periods where the Account Director is unavailable, reporting will shift to the Creative Director.
Implementation Consultant | REMOTE (Vancouver)
Gatekeeper
Remote, Canada
Full-time · Remote
Partner with the Senior Solutions Engineer and Account Director to manage a portfolio of established customers, acting as their key technical point of contact.
Implementation Consultant | REMOTE (Ontario)
Gatekeeper
Remote, Canada
Full-time · Remote
Partner with the Senior Solutions Engineer and Account Director to manage a portfolio of established customers, acting as their key technical point of contact.
Field Service Representative - Quebec City Region
QuidelOrtho
Remote, Canada
Full-time · Remote
Account Officer - CP-26-768
Aviso Wealth
Remote, Canada
$55,000 to $65,000 CAD / year
Full-time · Remote
Reporting to the Director, Partner Services and Onboarding, the Account Officer is responsible for supporting Aviso Correspondent Partners by providing outstanding service for clients, team…
Account Officer - CP-26-768
Aviso Wealth
Remote, Canada
$55,000 to $65,000 CAD / year
Full-time · Remote
Reporting to the Director, Partner Services and Onboarding, the Account Officer is responsible for supporting Aviso Correspondent Partners by providing outstanding service for clients, team…
Enterprise Customer Success Manager
MaintainX (An Autodesk Company)
Remote, Canada
Full-time · Remote
In this role, you will manage a portfolio of $2M across 200–400 small enterprise accounts, sitting within our senior-level Account Director organization. These accounts represent…
Enterprise Customer Success Manager
MaintainX (An Autodesk Company)
Remote, Canada
Full-time · Remote
In this role, you will manage a portfolio of $2M across 200–400 small enterprise accounts, sitting within our senior-level Account Director organization. These accounts represent…
Added 23 hours ago
Analytics Engineering - Principal - Toronto
Teragonia
Remote, Canada
Full-time · Remote
…Principal, you will own client relationships and carry full accountability for engagement success. You will lead delivery teams consisting of a combination of engagement managers,…
Field Service Representative
GE HEALTHCARE
Remote, Canada
Other · Remote
Liaise with local Field Customer Team, Area Service Leader, Market Service Director, and Account Manager at technical and business levels to provide efficient service delivery in customer…
Field Service Representative
GE HEALTHCARE
Remote, Canada
Other · Remote
Liaise with local Field Customer Team, Area Service Leader, Market Service Director, and Account Manager at technical and business levels to provide efficient service delivery in customer…

Directive

Account Director, Client Strategy (Remote Canada) - Future Opening

Remote, Canada

Job type: Full-time
Workplace: Remote

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

The Account Director serves as the senior strategic lead for high-value enterprise clients, managing relationships and driving retention and expansion. They are responsible for architecting cross-channel growth strategies and aligning internal teams to deliver measurable business outcomes.

Requirements

Candidates must have 7–12 years of experience in agency or client services, specifically within B2B SaaS or technology sectors. A strong background in managing large portfolios and communicating with C-suite stakeholders is required.

Experience

10+ years

Working hours

40 hours per week

Skills

Strategic planning
B2B SaaS marketing
Paid media
SEO
Content marketing
CRO
Revenue operations
Executive communication
Commercial acumen
Data storytelling
Team leadership
Risk management
Upselling
Cross-selling
Forecasting

Benefits

Medical insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance
Mental health support
Physical therapy
Virtual workouts
Unlimited PTO
Paid company holidays
Paid parental leave
401(k) with company match
Annual bonus
Annual company retreat

Remote locations

Canada
Calgary, Alberta, Canada
Montreal, Quebec, Canada
Ottawa, Ontario, Canada
Toronto, Ontario, Canada
Vancouver, British Columbia, Canada

Remote locations (standardized)

Calgary, Alberta, Canada
Montreal, Quebec, Canada
Ottawa, Ontario, Canada
Toronto, Ontario, Canada
Vancouver, British Columbia, Canada

Visa sponsorship

Not detected in the job text

Keywords

B2B Marketing
SaaS
DiscoverabilityOS
Paid Media
SEO
Content Marketing
CRO
RevOps
Net Revenue Retention
QBR
Executive Presence
Agency
Client Strategy
Marketing Analytics
Strategic Growth
Portfolio Management
Enterprise Clients
Cross-channel Strategy
Performance Marketing
Lifecycle Marketing

Original job description

About Directive

Directive Consulting is the leading B2B marketing agency for brands that are serious about the metrics that matter most.
With over a decade of expertise and 420+ B2B brands under our belt, we've earned our reputation on real outcomes. We run through 3 divisions: Performance, Communications, and Commerce, all wired to share intelligence and answer to revenue. That system spans everything from Paid Media and Content Marketing, to PR and Paid Social, to Marketplace and Lifecycle Marketing. Tying it all together is our methodology, DiscoverabilityOS™, which aligns brand and demand to guide your ICP to choose you across every decision point.

We move fast. We think boldly. We hire people who challenge the status quo, build campaigns worth talking about, and make bold brands impossible to ignore. If you live for performance, love solving hard problems, and want your work to actually mean something, you'll fit right in.

At Directive, we’re always looking ahead to connect with talented professionals who excel at crafting strategies that elevate search visibility, developing compelling content, and delivering value to audiences.

As we continue to grow, we’re always seeking forward-thinking individuals who thrive in fast-paced environments, are obsessed with analytics and storytelling, and are eager to make their mark in B2B tech and SaaS marketing.

If you're ready to explore future opportunities and be part of a team that values creativity, strategy, and results, we’d love to connect with you!!

Role Summary

The Account Director, Client Strategy is the senior strategic and commercial owner of a portfolio of Directive’s most valuable and complex client relationships.

This role sits at the intersection of strategy, growth, and execution, serving as the primary point of accountability for retention, expansion, and client experience across a high-value portfolio. You’ll act as a trusted advisor to VP- and C-suite stakeholders, while aligning Paid Media, SEO, CRO, Creative, and RevOps teams around unified business outcomes.

Account Directors are expected to operate with autonomy, commercial rigor, and executive presence, owning the full lifecycle of the client relationship and directly influencing Directive’s Net Revenue Retention.

Key Responsibilities

Own Strategic Client Relationships: Serve as the senior, day-to-day strategic lead for enterprise and high-growth clients, owning executive communication and long-term partnership value.
Drive Retention & Expansion: Develop and execute renewal, upsell, and cross-sell strategies tied directly to NRR performance.
Architect Cross-Channel Strategy: Design integrated growth plans across Paid Media, SEO/Content, CRO, Creative, and RevOps, ensuring cohesive execution and reporting.
Commercial Ownership: Own portfolio economics including forecasting, margin health, scope control, and renewal negotiations.
Lead QBRs & Executive Storytelling: Translate performance data into clear business narratives that connect marketing execution to revenue impact.
Cross-Functional Leadership: Partner with channel leads, PMs, and operations to align priorities, manage risk, and maintain delivery excellence.
Risk & Escalation Management: Proactively identify client risks and mitigate issues before escalation to executive leadership.
Team Leadership: Mentor strategists, analysts, and project teams to elevate strategic thinking and commercial accountability.

Success Metrics (KPIs)

Net Revenue Retention (NRR)
Renewal Rate
Customer Satisfaction (CSAT)

Who You Are

Experience & Background

7–12 years of experience in agency or client services roles, with significant exposure to B2B SaaS or technology clients.
Proven experience owning renewals, upsell, and cross-sell motions across a $2M+ portfolio.
Strong fluency across Paid Media, SEO/Content, CRO, Creative, and RevOps, with the ability to connect execution to business outcomes.
Experience partnering with VP-, CMO-, and CRO-level client stakeholders.
Driven to stay ahead of industry trends, including actively learning how AI and automation can enhance marketing and operations.

Core Competencies

Executive Communication: Clear, confident communicator who can translate performance into business impact.
Commercial Acumen: Comfortable owning forecasts, margins, scope, and renewal economics.
Strategic Operator: Able to set direction while maintaining operational discipline.
Cross-Functional Leadership: Influences without direct authority and aligns diverse teams around shared goals.
Growth Mindset: Continuously seeks better ways to drive client and portfolio performance.

Cultural Fit & Traits

Trusted Advisor Mentality: Builds durable client relationships grounded in integrity and impact.
Client-Obsessed: Prioritizes client outcomes and long-term partnership value.
Collaborative: Works seamlessly across teams and disciplines.
Resilient & Adaptable: Thrives in a fast-paced, high-accountability environment.
Directive DNA: Operates with precision, ownership, and a bias toward action.

What We Offer:

Compensation for this role includes a competitive base salary

🙏 Medical, dental, vision plans, disability, and life insurance coverage for you and your family that fit your lifestyle

Including a 100% employer-paid plan for you and a 50% employer contribution for your dependents (US, CAD, MX)

Benefits to Support the Whole Person:

🧠 Mental - Access to certified therapists through Spring Health, membership to Headspace

💪 Physical - Physical therapy through Omada, thousands of Aaptiv virtual workouts, complimentary One Medical membership for primary and virtual care

🛫 Time Off - Unlimited PTO (2-week minimum), Paid Company Holidays, Your Birthday Off, End of Year Recharge (Closed December 24 - January 1), Paid Parental Leave

💰 Financial - Traditional and Roth 401(k) with a 3% company match

🌟 Bonus - Annual bonus based on tenure, which scales in total amount over time

🌴 Annual Company-wide Retreat

Work Environment Requirements

As a remote-first company, you’ll have the ability to work from your home office. For some positions, as posted, we will accommodate global opportunities where we have established businesses, including Canada, Mexico, and the UK. For global locations, you must have established and current work authorization and permanently reside in that country.

This role has the opportunity to operate 100% virtually from your home office. We primarily collaborate with our colleagues through virtual meetings (Zoom), and Slack. In this role, you will be required to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity tools as necessary. Due to the nature of this role, you must be able to remain stationary for extended periods, must be able to observe and interpret written and/or verbal communication, must have reliable internet access, and a professional background.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, direct your inquiries to [email protected].

Additional Information

At Directive, one of our core values is People First. We’re committed to fostering a more diverse and inclusive culture in the digital landscape. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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