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Added 7 mins ago
JP
Spécialiste, Affaires réglementaires / Regulatory Affairs Specialist
Jubilant Pharma Limited
Montreal, QC
- Full-time
Reporting to the Manager, Regulatory Affairs, the Regulatory Affairs Specialist ensures that company products meet all applicable regulatory requirements. This role supports regulatory…
Added 7 mins ago
GM
Commercial Auto Underwriting Specialist
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Toronto, ON
- Full-time
The Commercial Auto Underwriting Specialist - Auto is responsible for the underwriting integrity of the Auto portfolio. They are a technical lead for Auto underwriters and are responsible…
Added 7 mins ago
P
Product Specialist
PolicyAdvisor
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- $60,000 to $70,000 USD / year
- Full-time
Professionals interested in building digital products within Insurance, Banking, Fintech, Lending, Wealth Management, or Financial Services
Added 7 mins ago
GM
Commercial Auto Underwriting Specialist
Gore Mutual Insurance
Cambridge, ON
- Full-time
The Commercial Auto Underwriting Specialist - Auto is responsible for the underwriting integrity of the Auto portfolio. They are a technical lead for Auto underwriters and are responsible…
Added 21 mins ago
O
Product Launch Specialist, HealthTech SaaS
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Toronto, ON
- Full-time
Improve access to care by replacing faxes, displaying wait times, and reducing the time to process and access specialist referrals.
Added 21 mins ago
TR
Specialist, Engineering Change
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Tecumseh, ON
- Full-time
2 to 3 years’ experience in Engineering Change Management preferred
Added 36 mins ago
WU
Human Resources Specialist
Western University
London, ON
- Full-time
The Human Resources (HR) Specialist is responsible for the development and implementation of a broad range of human resources processes and strategies to ensure highly efficient,…
Added 51 mins ago
System Integration and Network Support
L3Harris Technologies
Montreal, QC
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Added 1 hour ago
Senior Technology Specialist, Core Systems Developer
Equitable
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A strong technical background with at least 7 years of experience in:
Added 1 hour ago
FD
Représentant(e) au développement des affaires / Business Development Representative
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- Full-time
…secondary pharmaceutical packaging needs, clinical trial supply management, and related…
Added 1 hour ago
SS
Head of Hardware
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Barrie, ON
- Full-time
…specify requirements to and review the work of a dedicated RF specialist; hands-on RF front-end, antenna, and EW design is an asset, not a…
Added 1 hour ago
W
Senior Process Engineer - Uranium Processing Specialist
Wood
Saskatoon, SK
- $157,000 to $192,000 CAD / year
- Full-time
Work and communicate with project management team to determine the technical approach for process engineering work at the proposal and study design stages.
Added 1 hour ago
H
Production Support Specialist
Hays
Montreal, QC
- Contract
We are looking for a Technical Production Support Analyst who is interested in distributed systems and working with high-scale services. The successful candidate enjoys working in a…
Added 2 hours ago
M
Rail Operations Specialist
Metrolinx
Canada
- Full-time
Our Network Operations Planning team is looking for a Rail Operations Specialist. This position is accountable for representing GO and UPE rail operations, supporting the review and…
Added 2 hours ago
Delivery Specialist Wireline
Rogers Communications
Calgary, AB · Toronto, ON
The Customer Delivery Specialist (DS) is responsible for proactive assignment and management of Rogers for Business customer orders, ensuring that customer delivery requirements are…
Added 2 hours ago
Quality Specialist
Leonardo DRS, Inc.
NS · Bedford, Nova
Reporting directly to the Manager-Quality, the Quality Specialist – Quality Systems coordinates the internal audit program, facilitates the organization-wide corrective action process, and…
Added 2 hours ago
CN
Specialist, Ground Operations
Canadian North
Ottawa, ON
- Full-time
Diploma or degree in Aviation Management, Logistics, or a related technical field.
Added 3 hours ago
PC
Information Systems & Technical Support
Patterson Companies, Inc.
Cambridge, ON
- Full-time
Kane Veterinary Supplies is seeking an IT Support Specialist to serve as the primary onsite IT support contact for its Cambridge location. This role provides hands-on support for office and…
Added 4 hours ago
Avionics Senior Engineering Specialist
Westerkirk
Calgary, AB · Mississauga, ON
We have a position available in our Calgary, AB and Mississauga, ON offices for an Avionic Systems Senior Engineering Specialist is a technical leader responsible for overseeing all aspects…
Added 4 hours ago
Avionics Engineering Specialist
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Calgary, AB · Victoria, BC · Mississauga, ON
Strong integration skills, in both system partner management and system technical integration
Added 4 hours ago
Civil Specialist
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Act as a technical resource and provide support and direction to staff engineers, contractors, and consultants working on civil and capital projects.
Added 4 hours ago
Civil Specialist
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Edmonton, AB · Toronto, ON
Act as a technical resource and provide support and direction to staff engineers, contractors, and consultants working on civil and capital projects.
Added 5 hours ago
NB
QRM CHIEF DEVELOPER
National Bank of Canada
Toronto, ON
- Full-time
A career as a Chief Quantitative Risk Management (QRM) Developer in the IT Delivery and Capital Markets team at National Bank means acting as a specialist in supporting financial risk…
Added 7 hours ago
SD
Specialist, Patient Care
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
The Patient Care Specialist (PCS) is the single point of contact for patients enrolled in a patient support program. The PCS is responsible for ensuring program service offerings are…
Added 7 hours ago
JT
Business Process & System Specialist
J-Squared Technologies Inc.®
ON · Ontario, Canada
- Full-time
Business Process & System Improvement Specialist | Operations

Discover Energy Systems

Junior Technical Support Specialist

Vancouver, BC, Canada

Salary Range – $60,000–$66,000 annually, commensurate with experience and qualifications. · Full-time

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Job details

Pay: Salary Range – $60,000–$66,000 annually, commensurate with experience and qualifications.
Job type: Full-time
Apply by: Apr 26, 2027
Posting language: English
Posted: Oct 28, 2026

Original job description

Company Overview:

Discover Energy Systems (DES) is a fast-paced, high-growth energy storage solutions company that spun off from a 75-year-old industry leader. Our organization delivers safe, reliable, high-performance solutions for residential and commercial lithium solar energy storage applications. With ambitious goals to quadruple revenue over the next four years, DES is shaping the future of energy storage through innovation, precision, and strong customer relationships. If you're energized by execution, passionate about renewable energy, and excited by the chance to grow with a dynamic company that’s shaping the future of clean energy, apply today! Check out our website here: Discover Energy Systems

Position Overview:

The Junior Technical Support Representative serves as the first point of contact for technical inquiries from customers, installers, distributors, and Authorized Service Providers (ASPs) of DES. This customer-facing role delivers Level 1 (L1) support: creating and triaging support tickets, guiding customers through basic troubleshooting, confirming that enough information has been collected to diagnose an issue, and resolving documented issues using the DES knowledge base.

The ideal candidate brings customer-facing experience, a strong electrical inclination, and a willingness to learn. Formal electrical training is not required but considered an asset. The Junior Technical Support Representative works closely with Senior Technical Support Representatives and the Technical Service Manager, and takes on Level 2 (L2) cases as product knowledge and troubleshooting skills develop.

Compensation reviews and advancement toward a Senior Technical Support Representative role are based on demonstrated competency with L2 cases; the more L2 cases resolved independently and to DES standards, the closer the role moves to the Senior level.

Role Responsibilities:

Serve as the first point of contact for technical inquiries from customers, installers, distributors, and ASPs via phone, email, and ticketing systems; create a HubSpot support ticket for every inquiry and assign the correct support level category.
Assess each inquiry to confirm the product, application, and symptoms, identify any safety concerns, and determine whether the issue is a simple inquiry (L1) or a complex issue requiring advanced support (L2).
Guide customers through documented troubleshooting steps for installation questions, configuration guidance, basic communication errors, and minor system alarms, using DES troubleshooting SOPs and the DES knowledge base.
Assist Authorized Service Providers with troubleshooting, take over L1 cases from ASPs when required, and confirm that the information provided is sufficient to move the case forward.
Request and collect the information required to diagnose an issue, including photos, serial numbers, voltage and other system readings, and BMS or system logs, and evaluate whether it is complete and usable before the case progresses.
Take a first attempt at L2 cases with guidance from Senior Technical Support Representatives and resolve them where possible.
Escalate to L2 when an issue cannot be resolved after documented troubleshooting, a safety concern is present, a part replacement or RMA evaluation is required, the issue involves firmware, communication anomalies, or persistent faults, a repeat or systemic issue is suspected, or the customer requests escalation; prepare a clear problem summary with all diagnostic steps, logs, measurements, photos, and customer communication attached before handoff.
Accurately log every customer interaction, troubleshooting step, and resolution in HubSpot in accordance with DES documentation standards.
Deliver timely, clear, and professional communication, setting expectations while the case is at L1 and ensuring a smooth transition when the case moves to L2.
Help customers and installers understand the correct installation, configuration, and operation of DES products, and direct them to the appropriate manuals, installation guides, and knowledge base resources.
Gather the product, purchase, and system information required for warranty and RMA requests, and route them for evaluation.
Maintain familiarity with DES product lines, including BMS, integrated inverters, and energy storage systems; stay current with firmware, compatibility, and configuration updates; complete assigned DES product and service training.
Work with Senior Technical Support Representatives and the Technical Service Manager; share recurring customer questions, knowledge base gaps, and unclear product documentation.
Follow DES troubleshooting SOPs, the Customer Interaction Conduct Policy, the Ticket Ownership Policy, and DES safety and lithium handling guidelines in all customer interactions.

Qualifications:

Experience in a customer-facing role, with the ability to communicate clearly with customers and understand what they are describing.
Strong electrical inclination and a demonstrated ability and willingness to learn technical systems.
Understanding of basic electrical concepts, including voltage, current and series and parallel configurations.
Ability to triage inquiries, distinguishing simple issues that can be resolved at L1 from complex issues that require L2 support.
Effective written and verbal communication skills, including explaining technical steps to non-technical customers.
Experience using Microsoft Office (e.g., Excel, Word, Teams).

Preferred Qualifications:

Technical diploma or certificate in electrical, electronics, or a related field.
Hands-on electrical work or troubleshooting experience.
Exposure to the lithium battery, solar, RV/marine, or power electronics industries.
Familiarity with lithium battery fundamentals or battery management systems (BMS).
Familiarity with communication protocols (i.e., CAN bus, Modbus, RS485).
Experience using CRM or service ticketing systems (e.g., HubSpot, NetSuite).
Highly organized and detail-oriented, with the ability to manage a high volume of inquiries.
Bilingual in English/French or English/Spanish.

Location:

Hybrid position (minimum 3 days per week in the Richmond, BC and/or Langley, BC office/lab). Candidates must be located in the Lower Mainland. Occasional travel may be required.

Compensation & Benefits:

Salary Range – $60,000–$66,000 annually, commensurate with experience and qualifications.
Bonus – Eligible for an annual performance bonus of up to 10% of base salary.
Benefits – Standard company benefits, including health, dental, and vision insurance, paid vacation, and other applicable employee programs.

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More about this job

Responsibilities

Serve as the first point of contact for technical inquiries, create and document support tickets, guide customers through documented Level 1 troubleshooting, and collect diagnostic information. Escalate complex or safety-related cases with complete case documentation, support warranty and RMA requests, and build product knowledge while working with senior support staff.

Requirements

Candidates need customer-facing experience, clear written and verbal communication, an aptitude for electrical systems, and basic knowledge of voltage, current, and series and parallel configurations. A technical diploma or certificate, hands-on troubleshooting, relevant industry exposure, BMS or communications-protocol familiarity, and CRM experience are preferred.

Skills

Customer Support
Technical Troubleshooting
Electrical Concepts
Voltage and Current Measurement
Series and Parallel Configurations
Issue Triage
Customer Communication
Ticket Documentation
HubSpot
Microsoft Office
Lithium Battery Systems
Battery Management Systems
Solar Energy Storage
CAN Bus
Modbus
RS485

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Annual Performance Bonus

Visa sponsorship

Not detected in the job text

Keywords

Level 1 Support
Level 2 Support
Technical Support
Customer Service
HubSpot
Microsoft Office
Lithium Batteries
Battery Management Systems
Integrated Inverters
Energy Storage Systems
Solar Energy
Electrical Troubleshooting
Voltage
Current
Series and Parallel Configurations
CAN Bus
Modbus
RS485
Firmware
System Logs
Support Ticketing
Warranty Requests
RMA Evaluation
Troubleshooting SOPs
Customer Interaction
Installation Guidance
Configuration Guidance
Renewable Energy

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