Jobs in Canada

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Added 1 month ago
WC
Senior Manager, Industrial Engineering
Walmart Canada
Mississauga, ON
- Full-time
The Senior Manager, Industrial Engineering oversees the development of construction documents and specifications, ensuring compliance with design intent and managing prototypical and…
Added 1 month ago
KE
Electrician
Kristian Electric Ltd.
Saskatoon, SK
- $45 to $52 CAD / hour
- Full-time
Must have a minimum of 4 years or 8,000 hours of documented overhead crane service and/or inspection experience · Must have valid driver’s license and a driver’s abstract, evidencing a minimum of 3 years clean driving record and a non-graduated driver’s license
Added 1 month ago
DE
Senior Technical Support Representative
Discover Energy Systems
Richmond, BC
- Full-time
Hybrid work schedule: 3 days per week in the Richmond, BC office and 2 days per week remote
Added 1 month ago
TU
Canada Impact+ Emerging Leader in Computational Oncology
The University of British Columbia
Vancouver, BC
- Full-time
Added 1 month ago
L
Project Manager, Building Construction
Ledcor
Edmonton, AB
- Full-time
Prepare tenant improvement and special project estimates, including design-build projects where applicable, and manage associated engineering deliverables and coordination processes.
Added 1 month ago
RA
Senior Business Systems Analyst - Treasury, Cash Management & ERP
Recrute Action
Toronto, ON
- Contract
Join an exciting opportunity in the insurance sector for our client. This role supports initiatives focused on treasury systems, financial data integrity, process automation, and…
Added 1 month ago
MI
Executive Assistant
Magna International
St. Thomas, ON
- $86,137.92 CAD / year
- Full-time
Cosma provides a comprehensive range of body, chassis and engineering solutions to global customers. Through our robust product engineering, outstanding tooling capabilities and diverse…
Added 1 month ago
LC
Manager, Site Reliability Engineering
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
We’re looking for a Manager, Site Reliability Engineering to lead 2 teams of 4-6 platform engineers with a wide scope spanning across Site Reliability and Developer Experience. The platform…
Added 1 month ago
LC
Manager, Site Reliability Engineering
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
We’re looking for a Manager, Site Reliability Engineering to lead 2 teams of 4-6 platform engineers with a wide scope spanning across Site Reliability and Developer Experience. The platform…
Added 1 month ago
GD
Software Engineering Developer, Air & Naval Sonar
General Dynamics Missions System International
Dartmouth, NS
- Full-time
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 1 month ago
C
Telecom Engineer
CIMA+
Vancouver, BC
- $81,520 to $112,090 CAD / year
- Full-time
…efficiency, and sustainability of critical infrastructure, systems, and engineering projects. Leveraging expertise in cybersecurity, telecommunications, IT/OT convergence, intelligent…
Added 1 month ago
C
Telecom Engineer
CIMA+
Edmonton, AB · Vancouver, British Columbia
- Full-time
…efficiency, and sustainability of critical infrastructure, systems, and engineering projects. Leveraging expertise in cybersecurity, telecommunications, IT/OT convergence, intelligent…
Added 1 month ago
C
Senior Telecom Engineer
CIMA+
Kelowna, BC · Vancouver, British Columbia
- $110,480 to $151,910 CAD / year
- Full-time
…efficiency, and sustainability of critical infrastructure, systems, and engineering projects. Leveraging expertise in cybersecurity, telecommunications, IT/OT convergence, intelligent…
Added 1 month ago
C
Senior Telecom Engineer
CIMA+
Edmonton, AB · Vancouver, British Columbia
- Full-time
…efficiency, and sustainability of critical infrastructure, systems, and engineering projects. Leveraging expertise in cybersecurity, telecommunications, IT/OT convergence, intelligent…
Added 1 month ago
NM
Principal Planner, Mine Development and Underground Construction, Red Chris Block Cave
Newmont Mining Corporation
Dease Lake 9, BC
- Full-time
Provide expert project controls leadership to develop, implement, and optimize systems, processes, and reporting that drive project performance, support informed decision-making, and help…
Added 1 month ago
HR
Supervisor, Biomedical Technology
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Join our Biomedical Engineering Department as we work together to deliver compassionate care that is responsive to the healthcare needs of our community.
Added 1 month ago
AG
Construction Estimator
ATCO Group
AB · Calgary, AB
- Full-time
Working with Business Development, Project Management, Engineering, Operations, Supply Chain, Finance, subcontractors, and clients, you will contribute to bid strategy, pricing governance,…
Added 5 months ago
PE
Avionics Engineer
Produits et systèmes
Blainville, QC
- Full-time
Under the supervision of and in collaboration with the Director of Maintenance and Engineering (D.M. & E.), the candidate will perform the following duties:
Added 1 month ago
SG
1st/2nd Year Apprentice Pipefitter
Strike Group
AB · Alberta, Canada
- Full-time
Must have or be willing to obtain valid H2S Alive and CSTS 2020 or PST tickets
Added 1 month ago
J
Product Designer
Jobright.ai
Canada
- Full-time
…creating and iterating design solutions, contributing to design systems, and reviewing usability and visual…
Added 1 month ago
C
Engineer, Sensor - Mac, Linux, or Windows (Hybrid)
CrowdStrike
Toronto, ON
- Full-time
…advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries,…
Added 1 month ago
P
Embedded Systems Engineer
Peripheral
Toronto, ON
- Full-time
Candidates must have the legal right to work in Canada and be willing to relocate to Toronto for an in-office role
Added 1 month ago
SB
Technicien au service des outils / Tool Service Technician
Stanley Black & Decker, Inc.
Montreal, QC
- Full-time
Added 1 month ago
MS
Full Stack Developer – Data Engineering (Hybrid)
Morgan Stanley
Montreal, QC
- Full-time
We’re seeking someone to join our Data Obfuscation team as a Full Stack Developer – Data Engineering to design and deliver scalable, secure, and reusable data platforms and services that…
Added 1 month ago
EI
Office Administrative Assistant - Civil
EBC Inc.
Mississauga, ON
- Full-time

Discover Energy Systems

Senior Technical Support Representative

Richmond, BC, Canada

Salary Range: $72,000-$80,000 annually, commensurate with experience and qualifications. · Full-time

Apply on LinkedIn About employer

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Job details

Pay: Salary Range: $72,000-$80,000 annually, commensurate with experience and qualifications.
Job type: Full-time
Apply by: Mar 14, 2027
Posting language: English
Posted: Sep 15, 2026

Original job description

Company Overview:

Discover Energy Systems (DES) is a fast-paced, high-growth energy storage solutions company that spun off from a 75-year-old industry leader. Our organization delivers safe, reliable, high-performance solutions for residential and commercial lithium solar energy storage applications. With ambitious goals to quadruple revenue over the next four years, DES is shaping the future of energy storage through innovation, precision, and strong customer relationships. If you're energized by execution, passionate about renewable energy, and excited by the chance to grow with a dynamic company that’s shaping the future of clean energy, apply today!

Position Overview:

DES is seeking a Senior Technical Support Representative to deliver exceptional technical assistance to customers, distributors, and installers of DES, a provider of state-of-the-art lithium energy storage products. This customer-facing role is responsible for diagnosing and resolving product issues, processing warranty requests, and ensuring a world-class post-sales support experience.

The ideal candidate brings deep hands-on knowledge of lithium battery systems, power electronics, and energy storage applications, combined with strong communication skills and a customer-first mindset. The Senior Technical Support Representative will work with customers and DES Engineering, Product, and Operations teams to ensure fast and effective issue resolution, accurate documentation, and continuous product improvement feedback.

Key Role Responsibilities:

Customer Technical Assistance – Provide front-line technical support via phone, email, and ticketing systems to distributors, installers, and OEM partners, assisting in commissioning, diagnosing, and resolving product, configuration, or performance issues.
Case Escalation & Root Cause Analysis – Manage complex or recurring service cases, escalating to the Technical Service Manager or Engineering team with detailed analysis and supporting data.
Documentation & Reporting – Accurately log customer interactions, troubleshooting steps, and resolutions in HubSpot; generate RMA requests, warranty claims, and failure reports as needed.
Product Knowledge & System Expertise – Maintain expert-level familiarity with DES product lines, including BMS, integrated inverters, and energy storage systems; stay current with firmware, compatibility, and configuration updates.
Customer Communication – Deliver timely, clear, and professional communication to customers throughout case handling, ensuring updates and expectations are managed effectively.
Training & Enablement – Support channel and customer education through product training sessions, installation best practices, and updates to service manuals and knowledge base materials. This may require travel for conducting training onsite.
Continuous Improvement – Provide structured feedback to Engineering, Product Management, and Quality teams to improve product reliability and service processes.
Team Collaboration – Assist junior Technical Support Representatives and contribute to service process improvement initiatives and SOP development.
Warranty Coordination – Evaluate warranty eligibility based on system data, guide customers through RMA procedures, and coordinate replacement logistics with operations.

Required Qualifications & Characteristics:

Technical diploma or degree in Electrical, Mechatronics, or related engineering field (Bachelor’s degree preferred).
Over 2 years of experience in technical support or field service roles within lithium battery, solar, or power electronics industries.
Over 2 years of experience in direct customer communication and interaction.
Proficiency with diagnostic tools, data logging software, and communication protocols (CANbus, Modbus, RS485).
Strong analytical, troubleshooting, and customer service skills with an ability to interpret and explain technical concepts clearly.
Experience using CRM or service ticketing systems (e.g., NetSuite, HubSpot,)
Experience using Microsoft office (e.g., Excel, Word, Teams) and basic data analysis skills (plotting/reading graphs)
Excellent written and verbal communication skills; bilingual in English/French or Spanish is an asset.
Highly organized and self-directed, with the ability to manage multiple priorities in a fast-paced environment.

Location

Candidates must be located in the Lower Mainland.
Hybrid work schedule: 3 days per week in the Richmond, BC office and 2 days per week remote.

Compensation and Benefits:

Salary Range: $72,000-$80,000 annually, commensurate with experience and qualifications.
Bonus: Eligible for an annual performance bonus of up to 10% of base salary.
Benefits: Standard company benefits including health/dental coverage and paid time off.

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More about this job

Responsibilities

Provide high-level technical assistance to customers and partners to diagnose and resolve issues with lithium energy storage products. Collaborate with engineering and operations teams to manage warranty claims and provide feedback for continuous product improvement.

Requirements

Requires a technical diploma or degree in Electrical or Mechatronics engineering and over 2 years of experience in technical support within the solar or power electronics industry. Proficiency with diagnostic tools, communication protocols like CANbus, and CRM software is essential.

Skills

Technical Support
Lithium Battery Systems
Power Electronics
Root Cause Analysis
CANbus
Modbus
RS485
HubSpot
CRM
Data Analysis
Customer Service
Troubleshooting
Warranty Coordination
Technical Documentation
Product Training
Energy Storage Systems

Benefits

Health coverage
Dental coverage
Paid time off
Annual performance bonus

Visa sponsorship

Not detected in the job text

Keywords

Lithium Battery
Solar Energy
Energy Storage
BMS
Inverters
CANbus
Modbus
RS485
HubSpot
NetSuite
Microsoft Office
RMA
Root Cause Analysis
Power Electronics
Technical Support
Field Service
Commissioning
Firmware
SOP
Manufacturing

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Work requirements

Jobs in Canada