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Added 1 month ago
Team Lead, Software Engineering
Questrade Financial Group
Toronto, ON
The Team Lead architecturally orchestrates integration layers and unifies customer journeys across complex and legacy systems. This leadership role focuses on technical stewardship in areas…
Added 1 month ago
Consultant(e) Associate - SAP S/4HANA | Programme LGS-IBM 2027
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Bachelor's or Master's degree in Computer Science, Information Systems, Industrial Engineering, Accounting, Operations Management, or a related field
Added 2 months ago
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Financial & Risk Analyst
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- Full-time
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Offering Specialist – Fire
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- Full-time
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Added 1 month ago
SG
Senior Technical Support Representative
SOLV4EX Group
Richmond, BC
- Full-time
The ideal candidate brings deep hands-on knowledge of lithium battery systems, power electronics, and energy storage applications, combined with strong communication skills and a…
Added 1 month ago
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Senior Full Stack Java Developer - Vice President
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Added 1 month ago
Building Science Engineer
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Toronto, ON
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Software Developer (Burnaby)
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- Full-time
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Added 1 month ago
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R&D Optical Product Ramp Engineer
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Sr Analyst, DevOps
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Added 1 month ago
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Senior Manager, Industrial Engineering
Walmart Canada
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The Senior Manager, Industrial Engineering oversees the development of construction documents and specifications, ensuring compliance with design intent and managing prototypical and…
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Added 1 month ago
DE
Senior Technical Support Representative
Discover Energy Systems
Richmond, BC
- Full-time
The ideal candidate brings deep hands-on knowledge of lithium battery systems, power electronics, and energy storage applications, combined with strong communication skills and a…
Added 1 month ago
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Canada Impact+ Emerging Leader in Computational Oncology
The University of British Columbia
Vancouver, BC
- Full-time
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Project Manager, Building Construction
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Prepare tenant improvement and special project estimates, including design-build projects where applicable, and manage associated engineering deliverables and coordination processes.
Added 1 month ago
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Senior Business Systems Analyst - Treasury, Cash Management & ERP
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Join an exciting opportunity in the insurance sector for our client. This role supports initiatives focused on treasury systems, financial data integrity, process automation, and…
Added 1 month ago
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Executive Assistant
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St. Thomas, ON
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Manager, Site Reliability Engineering
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
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We’re looking for a Manager, Site Reliability Engineering to lead 2 teams of 4-6 platform engineers with a wide scope spanning across Site Reliability and Developer Experience. The platform…
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Manager, Site Reliability Engineering
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Remote, Canada
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Software Engineering Developer, Air & Naval Sonar
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Telecom Engineer
CIMA+
Vancouver, BC
- $81,520 to $112,090 CAD / year
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…efficiency, and sustainability of critical infrastructure, systems, and engineering projects. Leveraging expertise in cybersecurity, telecommunications, IT/OT convergence, intelligent…
Added 1 month ago
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Telecom Engineer
CIMA+
Edmonton, AB · Vancouver, British Columbia
- Full-time
…efficiency, and sustainability of critical infrastructure, systems, and engineering projects. Leveraging expertise in cybersecurity, telecommunications, IT/OT convergence, intelligent…
Added 1 month ago
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Senior Telecom Engineer
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Kelowna, BC · Vancouver, British Columbia
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…efficiency, and sustainability of critical infrastructure, systems, and engineering projects. Leveraging expertise in cybersecurity, telecommunications, IT/OT convergence, intelligent…

Discover Energy Systems

Senior Technical Support Representative

Richmond, BC, Canada

Salary Range: $72,000-$80,000 annually, commensurate with experience and qualifications. · Full-time

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Job details

Pay: Salary Range: $72,000-$80,000 annually, commensurate with experience and qualifications.
Job type: Full-time
Apply by: Mar 14, 2027
Posting language: English
Posted: Sep 15, 2026

Original job description

Company Overview:

Discover Energy Systems (DES) is a fast-paced, high-growth energy storage solutions company that spun off from a 75-year-old industry leader. Our organization delivers safe, reliable, high-performance solutions for residential and commercial lithium solar energy storage applications. With ambitious goals to quadruple revenue over the next four years, DES is shaping the future of energy storage through innovation, precision, and strong customer relationships. If you're energized by execution, passionate about renewable energy, and excited by the chance to grow with a dynamic company that’s shaping the future of clean energy, apply today!

Position Overview:

DES is seeking a Senior Technical Support Representative to deliver exceptional technical assistance to customers, distributors, and installers of DES, a provider of state-of-the-art lithium energy storage products. This customer-facing role is responsible for diagnosing and resolving product issues, processing warranty requests, and ensuring a world-class post-sales support experience.

The ideal candidate brings deep hands-on knowledge of lithium battery systems, power electronics, and energy storage applications, combined with strong communication skills and a customer-first mindset. The Senior Technical Support Representative will work with customers and DES Engineering, Product, and Operations teams to ensure fast and effective issue resolution, accurate documentation, and continuous product improvement feedback.

Key Role Responsibilities:

Customer Technical Assistance – Provide front-line technical support via phone, email, and ticketing systems to distributors, installers, and OEM partners, assisting in commissioning, diagnosing, and resolving product, configuration, or performance issues.
Case Escalation & Root Cause Analysis – Manage complex or recurring service cases, escalating to the Technical Service Manager or Engineering team with detailed analysis and supporting data.
Documentation & Reporting – Accurately log customer interactions, troubleshooting steps, and resolutions in HubSpot; generate RMA requests, warranty claims, and failure reports as needed.
Product Knowledge & System Expertise – Maintain expert-level familiarity with DES product lines, including BMS, integrated inverters, and energy storage systems; stay current with firmware, compatibility, and configuration updates.
Customer Communication – Deliver timely, clear, and professional communication to customers throughout case handling, ensuring updates and expectations are managed effectively.
Training & Enablement – Support channel and customer education through product training sessions, installation best practices, and updates to service manuals and knowledge base materials. This may require travel for conducting training onsite.
Continuous Improvement – Provide structured feedback to Engineering, Product Management, and Quality teams to improve product reliability and service processes.
Team Collaboration – Assist junior Technical Support Representatives and contribute to service process improvement initiatives and SOP development.
Warranty Coordination – Evaluate warranty eligibility based on system data, guide customers through RMA procedures, and coordinate replacement logistics with operations.

Required Qualifications & Characteristics:

Technical diploma or degree in Electrical, Mechatronics, or related engineering field (Bachelor’s degree preferred).
Over 2 years of experience in technical support or field service roles within lithium battery, solar, or power electronics industries.
Over 2 years of experience in direct customer communication and interaction.
Proficiency with diagnostic tools, data logging software, and communication protocols (CANbus, Modbus, RS485).
Strong analytical, troubleshooting, and customer service skills with an ability to interpret and explain technical concepts clearly.
Experience using CRM or service ticketing systems (e.g., NetSuite, HubSpot,)
Experience using Microsoft office (e.g., Excel, Word, Teams) and basic data analysis skills (plotting/reading graphs)
Excellent written and verbal communication skills; bilingual in English/French or Spanish is an asset.
Highly organized and self-directed, with the ability to manage multiple priorities in a fast-paced environment.

Location

Candidates must be located in the Lower Mainland.
Hybrid work schedule: 3 days per week in the Richmond, BC office and 2 days per week remote.

Compensation and Benefits:

Salary Range: $72,000-$80,000 annually, commensurate with experience and qualifications.
Bonus: Eligible for an annual performance bonus of up to 10% of base salary.
Benefits: Standard company benefits including health/dental coverage and paid time off.

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More about this job

Responsibilities

Provide high-level technical assistance to customers and partners to diagnose and resolve issues with lithium energy storage products. Collaborate with engineering and operations teams to manage warranty claims and provide feedback for continuous product improvement.

Requirements

Requires a technical diploma or degree in Electrical or Mechatronics engineering and over 2 years of experience in technical support within the solar or power electronics industry. Proficiency with diagnostic tools, communication protocols like CANbus, and CRM software is essential.

Skills

Technical Support
Lithium Battery Systems
Power Electronics
Root Cause Analysis
CANbus
Modbus
RS485
HubSpot
CRM
Data Analysis
Customer Service
Troubleshooting
Warranty Coordination
Technical Documentation
Product Training
Energy Storage Systems

Benefits

Health coverage
Dental coverage
Paid time off
Annual performance bonus

Visa sponsorship

Not detected in the job text

Keywords

Lithium Battery
Solar Energy
Energy Storage
BMS
Inverters
CANbus
Modbus
RS485
HubSpot
NetSuite
Microsoft Office
RMA
Root Cause Analysis
Power Electronics
Technical Support
Field Service
Commissioning
Firmware
SOP
Manufacturing

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