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Added 6 hours ago
AT
Revenue Accounting Specialist
Aurora Towers
Montreal, QC
- Full-time
The Revenue Accounting Specialist is a full-time hybrid role based in Montreal, QC, with flexibility for partial work from home. This position is responsible for recording and reconciling…
Added 10 hours ago
FC
CAN Driver
FedEx Canada
Debert, NS
- Full-time
Promotes continued sales and generates potential incremental revenue wherever possible
Added 1 day ago
A
Hearing Instrument Specialist or Audiologist
Amplifon
Courtice, ON
- Full-time
We are seeking a Hearing Instrument Specialist or Audiologist who is ready to join an organization that combines passion and performance to shape a better world. As a Global Top Employer…
Added 1 day ago
CC
Warehouse Shipper / Reciever
Crossroads C&I
AB · Edmonton, AB
- Full-time
Currently hiring a Warehouse Specialist to load, unload, receive, store and distribute inventory. Our Warehouse team members play a vital role in the daily operations of our facility. If…
Added 1 day ago
FT
Inside Sales - Inside Sales Specialist
Fast Tire Co
Vaudreuil-Dorion, QC
- Full-time
Reporting to the Regional Sales Manager – West, the Inside Sales Specialist is responsible for growing revenue and strengthening customer relationships within an assigned portfolio. The…
Added 1 day ago
DE
Technical Support Hardware Specialist
Discover Energy Systems
Vancouver, BC
- Full-time
…energy storage applications. With ambitious goals to quadruple revenue over the next four years, DES is shaping the future of energy storage through innovation, precision, and strong…
Added 1 day ago
TR
Renewal Specialist, Small Law
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
The Small Law (SLF) Renewal Specialist is responsible for increasing revenue, usage and market share in assigned territory in Canada, for WestLaw, Practical Law, TaxNetPro and CoCounsel.…
Added 1 day ago
E
Specialist, Infrastructure Planning (full-time)
Enbridge
Calgary, AB · Edmonton, AB · Fort McMurray, AB
- Full-time
At Enbridge, we are committed to delivering safe, reliable energy while driving financial excellence and innovation. We are seeking a Specialist, Infrastructure Planning to join our team!
Added 1 day ago
E
Specialist, Infrastructure Planning
Enbridge
Calgary, AB · Edmonton, AB · Fort McMurray, AB
- Full-time
…driving financial excellence and innovation. We are seeking a Specialist, Infrastructure Planning to join our Alberta based team in a temporary…
Added 1 day ago
UO
Project Administrator, Mechanical & Manufacturing Engineering
University of Calgary
Calgary, AB
- Full-time
Reporting to the Manager, Department Operations, the Project Administrator is responsible for providing accurate information and guidance to faculty with respect to the procedures, policies…
Added 1 day ago
CN
Director, Business Development, Eastern Canada
Civeo North America
ON · Ontario, Canada
- Full-time
At Civeo, our employees are the cornerstone of our success. As a global workforce accommodation specialist, we help individuals maintain healthy, productive, and connected lives while…
Added 1 day ago
TN
Program Operations Specialist
The North West Company
Winnipeg, MB
- Full-time
In your role as the Program Operations Specialist at The North West Company (TNWC); You will be responsible for coordinating, implementing, and evaluating programs and initiatives across…
Added 1 day ago
AL
SAP Support Customer Experience Specialist
Air Liquide
Burlington, ON
- Part-time
…complex ERP systems to process orders, coordinate with local operations, and resolve immediate service inquiries. The goal is to provide a high-quality, safety-conscious customer experience…
Added 1 day ago
QD
Senior Manager Marketing
Qu Data Centres
Toronto, ON
- Full-time
Own marketing operations, lead flow and reporting, and tell the story of Qu's growth through the numbers, including marketing's attribution to pipeline and revenue.
Added 1 day ago
AC
Commercial Automation and Systems Analyst
Air Canada
Dorval, QC
- Full-time
This position within the Commercial AI & Automation Lab team of Revenue Management supports the delivery, development and ongoing operation of automated and AI-enabled solutions for Revenue…
Added 1 day ago
Inside Sales - Inside Sales Specialist
Fastco
Vaudreuil-Dorion, QC
Reporting to the Regional Sales Manager – West, the Inside Sales Specialist is responsible for growing revenue and strengthening customer relationships within an assigned portfolio. The…
Added 1 day ago
P
Sales & Renewals Specialist
PheedLoop
Toronto, ON
- Full-time
The Sales & Renewals Specialist plays a key role in supporting PheedLoop’s growing client base by managing inbound leads and ensuring a smooth and positive renewal experience. You’ll be…
Added 1 day ago
F
Billing Specialist (SaaS Billing)
Fullsteam
ON
- Full-time
The Billing Specialist supports multiple Business Units (BUs) by managing billing transactions, resolving account discrepancies, and maintaining accurate customer records. This role…
Added 1 day ago
C
Director, Business Development, Eastern Canada
Civeo
Ottawa, ON
- Full-time
At Civeo, our employees are the cornerstone of our success. As a global workforce accommodation specialist, we help individuals maintain healthy, productive, and connected lives while…
Added 1 day ago
B
Product Specialist - Medical Aesthetics
BoomerangFX
Mississauga, ON
- $65,000 to $75,000 CAD / year
- Full-time
3–5 years in Product Specialist, Pre-Sales, Solutions Consulting, Sales Engineering, or clinic operations leadership
Added 1 day ago
Franchise Specialist, Business Banking
Scotiabank
Toronto, ON
The Franchise Specialist is part of a national team responsible for leveraging market area expertise for the profitable growth of the Bank’s franchising portfolio in their region and for…
Added 1 day ago
DW
Vice President, Supply Chain and Inventory Management
Delta Water Products
AB · Alberta, Canada
- Full-time
…related markets. With approximately $130 million in annual revenue, Delta combines multi-branch wholesale distribution with specialist technical solutions, engineered systems, projects and…
Added 1 day ago
Operational Service Specialist - EZRA
Ezra
Toronto, ON
The Operational Shared Services Specialist is part of the broader Operational Excellence team at EZRA within the Customer Experience & Operations function. The Operational Shared Services…
Added 1 day ago
CE
Business Development Manager – Wear Solutions (Mining)
Castolin Eutectic
Remote, Canada
- $110,000 to $150,000 CAD / year
- Full-time
- Remote
…reliability, and extend equipment life. At Castolin Eutectic, we help operations solve these challenges through industry-leading wear protection technologies, engineered maintenance…
Added 1 day ago
C
2502 - Assistant Store Manager
Claire's
Brampton, ON
- $18 to $21 USD / hour
- Full-time
…upselling products, and implementing promotions to maximize revenue. You’ll be at the forefront of driving store…

Discover Energy Systems

Technical Support Hardware Specialist

Vancouver, BC, Canada

Salary Range – $78,000–$94,000 annually, commensurate with experience and qualifications. · Full-time

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Job details

Pay: Salary Range – $78,000–$94,000 annually, commensurate with experience and qualifications.
Job type: Full-time
Apply by: Apr 21, 2027
Posting language: English
Posted: Oct 23, 2026

Original job description

Company Overview:

Discover Energy Systems (DES) is a fast-paced, high-growth energy storage solutions company that spun off from a 75-year-old industry leader. Our organization delivers safe, reliable, high-performance solutions for residential and commercial lithium solar energy storage applications. With ambitious goals to quadruple revenue over the next four years, DES is shaping the future of energy storage through innovation, precision, and strong customer relationships. If you're energized by execution, passionate about renewable energy, and excited by the chance to grow with a dynamic company that’s shaping the future of clean energy, apply today! Check out our website here: Discover Energy Systems

Position Overview:

Discover Energy Systems (DES) is seeking a Technical Support Hardware Specialist to provide advanced technical support for its battery management and energy storage solutions. This customer-facing role involves diagnosing electrical and system-level issues, resolving technical problems, managing warranty claims, and supporting customers, distributors, and installers.

The ideal candidate brings hands-on experience with electrical power systems, including installation, commissioning, diagnostics, and troubleshooting, combined with strong problem-solving and customer communication skills. Experience with lithium battery or energy storage systems is an asset.

Role Responsibilities:

Technical Support – Provide L1 and L2 (Level 1 and 2) technical support via phone and email, diagnosing electrical, configuration, communication, and performance issues.
Root Cause Analysis – Analyze BMS, inverter, and monitoring data to identify faults and determine root causes.
Case Escalation – Coordinate complex cases (Level 3) with Engineering, Product, and Quality teams, providing diagnostic findings, measurements, logs, and supporting documentation while maintaining case ownership through resolution.
Warranty & RMA – Assess warranty eligibility, distinguish product defects from installation errors, and coordinate claims and replacement logistics with Customer Operations.
Customer Communication – Provide clear, timely updates, explain technical findings, and manage expectations throughout case resolution.
Training & Enablement – Support customer and channel partner training, installation best practices, and guidance for junior Technical Support Representatives.
Documentation – Record customer interactions, troubleshooting, and resolutions in HubSpot. Contribute to knowledge base articles, service manuals, and support procedures.
Continuous Improvement – Provide feedback to Engineering, Product, and Quality teams to improve product reliability and service processes.

Qualifications:

Electrical Experience – 2+ years of hands-on experience with electrical power systems, power electronics, or related industrial electrical equipment, including installation, commissioning, maintenance, or troubleshooting.
Electrical Fundamentals – Working knowledge of AC/DC electrical systems, circuits, voltage, current, power, and electrical safety.
Diagnostic Skills – Experience using multimeters, clamp meters, and electrical test equipment to diagnose electrical faults.
Troubleshooting – Ability to interpret electrical schematics and wiring diagrams, isolate faults, and troubleshoot system installation, configuration, and integration issues.
Software – Working knowledge of Microsoft Office, technical documentation tools, and CRM/ticketing systems.
Customer Experience & Communication – Experience interacting directly with customers, explaining technical issues, and guiding troubleshooting. Strong written and verbal communication skills.
Education – Technical diploma or degree in electrical or a related field, or equivalent relevant technical experience.

Preferred Qualifications:

Experience with solar/PV, inverters, UPS systems, battery energy storage systems (BESS), BMS, or industrial power conversion equipment.
Familiarity with firmware, diagnostic software, or communication protocols such as CAN bus, Modbus, or RS485.
Technical support or field service experience.

Location:

Candidates must be located in the Lower Mainland.
Hybrid work schedule: 3 days per week in the Richmond, BC office and 2 days per week remote.

Compensation & Benefits:

Salary Range – $78,000–$94,000 annually, commensurate with experience and qualifications.
Bonus – Eligible for an annual performance bonus of up to 10% of base salary.
Benefits – Standard company benefits, including health, dental, and vision insurance, paid vacation, and other applicable employee programs.

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More about this job

Responsibilities

Provide Level 1 and Level 2 technical support for battery management and energy storage products, diagnosing electrical, configuration, communication, and performance issues. Manage cases through resolution, including root cause analysis, escalations, warranty claims, customer communication, training, documentation, and feedback to internal teams.

Requirements

Requires at least two years of hands-on experience with electrical power systems or related equipment, along with knowledge of AC/DC fundamentals, electrical safety, diagnostic tools, and schematics. Candidates should have customer-facing troubleshooting and communication experience, technical documentation and CRM skills, and a technical diploma or degree in electrical or a related field, or equivalent experience.

Skills

Electrical Systems Troubleshooting
AC/DC Electrical Systems
Power Electronics
Electrical Diagnostics
Multimeter and Clamp Meter Use
Electrical Schematics and Wiring Diagrams
Root Cause Analysis
Battery Management Systems
Inverter Systems
Warranty and RMA Management
Customer Technical Support
Technical Documentation
HubSpot
Microsoft Office
Customer Training
CAN Bus, Modbus, and RS485

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Annual Performance Bonus

Visa sponsorship

Not detected in the job text

Keywords

Energy Storage
Lithium Batteries
Battery Management Systems
Solar Photovoltaic Systems
Inverters
Uninterruptible Power Supply Systems
Battery Energy Storage Systems
Power Electronics
AC/DC Systems
Electrical Safety
Multimeters
Clamp Meters
Electrical Test Equipment
Electrical Schematics
Wiring Diagrams
CAN Bus
Modbus
RS485
Firmware
Diagnostic Software
HubSpot
Microsoft Office
Root Cause Analysis
Warranty Claims
RMA
Installation and Commissioning
Technical Support
Customer Training
Troubleshooting

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