Student Service and Financial Aid Administrator

Langford, BC, Canada

Salary Range: $47,000 – $50,000 Schedule: Monday to Friday · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary Range: $47,000 – $50,000 Schedule: Monday to Friday
Job type: Full-time
Apply by: Mar 24, 2027
Education: High school diploma
Experience: At least 1–3 years of experience in an administrative, clerical, registration, or help desk role (preferably in an educational setting).
Posting language: English
Posted: Sep 25, 2026

Original job description

Discovery Community College has an onsite/in-person opportunity available in the Campbell River Campus for the right individual.

Discovery Community College offers a truly close-knit team of people who are passionate about changing lives. As a member of this team, you will Discover all the best of Community, in both work and life.

About the Role:
We are seeking a dedicated Student Service and Financial Aid Administrator to support student enrollment, campus operations, and technical troubleshooting on our Langford Campus. This is an exciting Full-time opportunity that combines administrative precision with frontline support, offering the potential to grow into a full-time role within the College.
This Full-time role and has the potential to lead to future advancements within the college.

Salary Range: $47,000 – $50,000
Schedule: Monday to Friday

Key Responsibilities:
Help Desk Support:

Provide integrated support across administrative, technical, and customer service functions.
Manage inquiries, appointments, and communication channels to enhance user engagement and satisfaction.
Support financial transactions and maintain accurate records in alignment with college procedures.
Facilitate campus logistics, event coordination, and registration activities to support institutional operations.
Deliver first-level IT assistance and escalate complex issues to ensure uninterrupted technology access.
Champion a welcoming and solution-oriented environment for all campus visitors and stakeholders.
Appointment reminders and Virtual Group Meeting Management.
Help with enrollment data, take photo and IDs of the applicant, and update MCL stages.
DO account requests as per Booking on Calendar.
50 Calls minimum per day – When two individuals are at Desk.
Proactively manage the front office, touring walk-ins and assist with the appointment until the intended person is ready to meet the prospect or student.
Perform other duties as assigned to the Help Desk Manager.

Registration & Administrative Support:

Assist prospective students with registration processes, eligibility inquiries, and documentation collection.
Manage student records accurately, including compliance and financial aid documentation.
Coordinate class schedules, support staff appointments, and maintain internal documentation.
Ensure adherence to institutional policies and regulatory timelines.
Maintain organized, up-to-date internal communications and filing systems.

Qualifications:

High school diploma required; post-secondary certificate or diploma in Office Administration, Education, or a related field is an asset.
At least 1–3 years of experience in an administrative, clerical, registration, or help desk role (preferably in an educational setting).
Strong computer skills, with proficiency in Microsoft Office 365 and student administration systems (SAS) a plus.
Exceptional organizational and multitasking abilities, with strong attention to detail.
Excellent communication and interpersonal skills - both verbal and written.
Ability to thrive in a fast-paced, team-oriented environment with minimal supervision.

Diversity and Inclusion:
Discover Community College is committed to fostering a diverse, inclusive, and equitable environment. We celebrate the unique contributions of individuals from all backgrounds and welcome applications from all qualified candidates, including those from underrepresented communities.

Discovery Community College values diversity and inclusion and encourages applications from all qualified individuals. It’s your time – make the change today!

Apply About employer

More about this job

Responsibilities

Support student enrollment, registration, financial aid documentation, campus operations, and front-office service. Manage inquiries and appointments, maintain accurate records, coordinate campus logistics, provide first-level IT assistance, and escalate complex issues.

Requirements

A high school diploma is required, while a post-secondary certificate or diploma in Office Administration, Education, or a related field is an asset. The role seeks 1–3 years of relevant administrative, clerical, registration, or help desk experience, strong computer and communication skills, and the ability to organize and multitask effectively.

Skills

Administrative Support
Student Registration
Financial Aid Documentation
Student Records Management
Customer Service
Help Desk Support
First-Level IT Troubleshooting
Microsoft Office 365
Appointment Management
Event Coordination
Enrollment Data Management
Communication
Organization
Multitasking
Attention To Detail

Visa sponsorship

Not detected in the job text

Keywords

Student Services
Financial Aid
Student Enrollment
Registration
Student Records
Help Desk
IT Troubleshooting
Microsoft Office 365
Campus Operations
Front Office
Customer Service
Appointment Management
Virtual Group Meetings
Enrollment Data
Applicant Identification
MCL Stages
Account Requests
Call Management
Event Coordination
Class Scheduling
Compliance Documentation
Financial Transactions
Internal Communications
Filing Systems

Report this job