Closed listing
Field Technology Services Analyst
- South Porcupine, ON, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Experience
- Between 3 to 5 years work experience in technical roles including Technology Management.
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Discovery is an Americas-focused precious metals company with a diversified portfolio. Our Mission is to deliver sustainable value for all stakeholders by operating in a safe and responsible manner and having a positive impact on local communities.
Located in and around the City of Timmins, Ontario, Porcupine has two underground and one open pit mines. A continuous operation for over 100 years that provides a great work-life balance. Employees from diverse backgrounds are empowered through engagement, involvement, and growth opportunities in the workplace.
Location:Dome
Schedule:5x5x4
The Position
Provide day to day technical support on services relating to operational technology and data systems. Support two-way radio, telemetry, Blast PED system, Cap lamp and fleet management network etc.. Manage relationship with service providers’ field engineers and operation.
Key Responsibilities
Safety and Regulatory / Policy Compliance
Competitive total compensation package including:
We thank all candidates in advance. Please note, only those candidates selected for an interview will be contacted.
Discovery Silver welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), aboriginal (Indigenous) persons and persons of any gender identity and sexual orientation. Discovery is committed to a positive, supportive, and inclusive environment.
Please note that we use artificial intelligence tools to screen applications and assess qualifications and selected candidates will be contacted by a human for an interview.
Located in and around the City of Timmins, Ontario, Porcupine has two underground and one open pit mines. A continuous operation for over 100 years that provides a great work-life balance. Employees from diverse backgrounds are empowered through engagement, involvement, and growth opportunities in the workplace.
Location:Dome
Schedule:5x5x4
The Position
Provide day to day technical support on services relating to operational technology and data systems. Support two-way radio, telemetry, Blast PED system, Cap lamp and fleet management network etc.. Manage relationship with service providers’ field engineers and operation.
Key Responsibilities
Safety and Regulatory / Policy Compliance
- Adhere Discovery's safety policy and procedures.
- Consistently demonstrate and encourage safe work practices.
- Support regulatory and corporate compliance initiatives as they pertain to information and content assets.
- Provide support for infrastructure and fleet management wireless system and remote devices.
- Ensure availability of two-way radio communication service in our operational area.
- Provide level 1 and 2 system support for incidents and provide resolution ,where appropriate escalate to the supervisor.
- Execute change for field technology services and related equipment.
- Tracks related technology issues, coordinates resolution and assists in driving issues to closure
- Provide support for two-way radio programming request.
- Configure and activate additional services on two-way radio system, fleet management system, Blast PED, Telemetry and GPS Augmentation.
- Facilitate and if required install and configure on board equipment requests
- Manage operational technology network and computing assets
- Work with service providers to provide timely repair and system maintenance.
- Ensure all necessary safety procedures are followed during technology support.
- Ensure equipment inventory and design documentation is always updated.
- Bachelor of Science Degree in Computer Science / Engineering or the equivalent.
- Valid "G" driver's license
- Understanding of ITIL Cross functional management process.
- Broad knowledge of all technology considerations (performance, scalability, maintainability, deployment, operations, technology infrastructure).
- Between 3 to 5 years work experience in technical roles including Technology Management.
- Customer relationship experience.
Competitive total compensation package including:
- Health, Dental, Life, AD&D, Disability, Healthcare and Wellness Spending Accounts, Virtual Care and Employee and Family Assistance Program;
- Company contributions and matching into a Defined Contribution Pension Plan; and
- Annual total compensation of CAD$93,168 to CAD$115,090 (including annual bonus eligibility).
We thank all candidates in advance. Please note, only those candidates selected for an interview will be contacted.
Discovery Silver welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), aboriginal (Indigenous) persons and persons of any gender identity and sexual orientation. Discovery is committed to a positive, supportive, and inclusive environment.
Please note that we use artificial intelligence tools to screen applications and assess qualifications and selected candidates will be contacted by a human for an interview.
More about this job
Responsibilities
Provide day-to-day technical support for operational technology, data systems, wireless infrastructure, fleet systems, and remote devices, including resolving or escalating incidents and fulfilling service requests. Manage technology assets and equipment documentation, coordinate repairs and maintenance with service providers, and ensure safe, compliant operations.
Requirements
A bachelor’s degree in computer science, engineering, or an equivalent qualification is required, along with a valid Ontario G driver’s license and understanding of ITIL cross-functional management processes. Candidates should have 3–5 years of technical experience, including technology management, customer relationship experience, and broad knowledge of technology infrastructure and operational considerations.
Skills
- Operational Technology Support
- Incident Management
- Two-Way Radio Systems
- Telemetry
- Fleet Management Systems
- Blast PED Systems
- GPS Augmentation
- Radio Programming
- Equipment Configuration
- Asset Management
- Network Support
- ITIL
- Technology Management
- Change Management
- Safety Compliance
Benefits
- Health Insurance
- Dental Insurance
- Life Insurance
- Accidental Death And Dismemberment Insurance
- Disability Insurance
- Healthcare Spending Account
- Wellness Spending Account
- Virtual Care
- Employee And Family Assistance Program
- Employer Pension Contributions And Matching
- Annual Bonus Eligibility
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Security & Safety
Keywords
- Operational Technology
- Data Systems
- Two-Way Radio
- Telemetry
- Blast PED
- Cap Lamp
- Fleet Management Network
- Wireless Infrastructure
- Remote Devices
- Incident Management
- Level 1 Support
- Level 2 Support
- Change Management
- Request Fulfilment
- Radio Programming
- GPS Augmentation
- Asset Management
- Network Management
- Computing Assets
- Equipment Inventory
- Design Documentation
- ITIL
- Technology Infrastructure
- Technology Management
- Customer Relationships
- Safety Compliance
- Regulatory Compliance
- Service Provider Management
- Computer Science
- Engineering