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Added 1 hour ago
R
Senior Manager, Risk Management & Compliance
RBC
Halifax, NS · Toronto, ON
- Full-time
Act as a key risk analyst and advisor to all teams under Enterprise Platform Services in RBC Tech Infrastructure with respect to Network & Collaboration Services, Shared Platform Services,…
Added 1 hour ago
R
Senior Cyber Security Network Analyst (Global Security)
RBC
Toronto, ON
- Full-time
The Senior Network Security Analyst will support leadership and utilize organizational change management practices, including operational processes and tools to support business-as-usual…
Added 1 hour ago
R
Senior Risk Analyst
RBC
Toronto, ON
- Full-time
We’re seeking a Senior Risk Analyst to serve as the operational backbone of our risk management function. This role ensures the team stays on top of critical risk issues, audit findings,…
Added 1 hour ago
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Analyst II, QC Microbiology (18-month Fixed-Term Contract)
Resilience
Mississauga, ON · CAN - ON - Mississauga - Meadowpine Blvd
- Full-time
…changing the way medicine is made. We’re building a sustainable network of high-tech, end-to-end manufacturing solutions to better withstand disruptive events, serve scientific discovery,…
Added 1 hour ago
R
Senior Analyst, QC Compliance
Resilience
Mississauga, ON · CAN - ON - Mississauga - Meadowpine Blvd
- Full-time
…changing the way medicine is made. We’re building a sustainable network of high-tech, end-to-end manufacturing solutions to better withstand disruptive events, serve scientific discovery,…
Added 4 hours ago
DM
IT Support Analyst II
Discovery Mining Ltd
South Porcupine, ON
- $87,000 to $90,000 CAD / year
- Full-time
The IT Support Analyst II is responsible for providing technical support and troubleshooting services to employees across mine sites and administration offices. The role supports the…
Added 5 hours ago
NB
Senior Analyst Estates advisory
National Bank of Canada
Toronto, ON
- Full-time
A career as a Senior Analyst, Estates advisory in the Risk team at National Bank Independent Network (NBIN) means acting as a specialist in estate administration and advisory services. In…
Added 6 hours ago
IE
Analyst, Information Security
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
We are seeking a hands-on Security Analyst to join our Information Security team and help drive the day-to-day execution of security operations across IMAX.
Added 7 hours ago
CI
Analyst, Early Investor Program (September 2027)
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
Join CPP Investments as an Analyst in our Early Investor Program, a full-time opportunity designed for exceptional new graduates to launch their career at a leading global investment…
Added 7 hours ago
MG
Technical Analyst, Database
Michael Garron Hospital
Toronto, ON
- Full-time
Reporting to the IT Manager – Technical and Client Services, the Technical Analyst is responsible for the effective provisioning, installation, configuration, operation, security, access…
Added 7 hours ago
DF
Business Analyst II - Senior Pharmacy Operations
Decisive Farming by TELUS Agriculture
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…technology and exceptional customer support. As a Business Analyst II on our Pharmacy Customer Support team, you'll be the trusted expert helping pharmacy clients maximize the value of…
Added 7 hours ago
B
Associate Director, Investment Platform (Contract)
BMO
Toronto, ON · FCP
- Full-time
Chartered Financial Analyst (CFA), Certified Scrum Master (CSM), or similar designation is considered an asset.
Added 7 hours ago
IF
Actuarial Analyst - 4 Month Co-Op/Internship (Winter 2027,Summer 2027 & Fall 2027)
Intact FC
Laval, QC · Montreal, QC · Quebec, QC · Saint-Hyacinthe, QC
- Full-time
Deepen your knowledge of the insurance industry and expand your internal network by collaborating with various partners (Underwriting, Marketing, Risk Management, Finance) on analytical and…
Added 8 hours ago
RB
Senior Manager, Risk Management & Compliance
Royal Bank of Canada
Halifax, NS · Toronto, ON
- Full-time
Act as a key risk analyst and advisor to all teams under Enterprise Platform Services in RBC Tech Infrastructure with respect to Network & Collaboration Services, Shared Platform Services,…
Added 9 hours ago
P
Systems Analyst
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Milton, ON
- $40 to $45 CAD / hour
- Full-time
Position: Business Central Analyst: Trimaster/HPG - ONSITE
Added 9 hours ago
CL
Actuarial Analyst/Associate
Canada Life
Toronto, ON
- Full-time
This role may be filled at either the Actuarial Analyst or Actuarial Associate level. Placement will be determined based on the successful candidate's actuarial exam progress, experience,…
Added 9 hours ago
B
Associate Director, Investment Platform (Contract)
BMO
Toronto, ON
- Full-time
Chartered Financial Analyst (CFA), Certified Scrum Master (CSM), or similar designation is considered an asset.
Added 9 hours ago
Senior Forward Deployed Detection and Response Consultant, Cyber Defence, National Security, Mandiant
Google
Ottawa, ON
5 years of experience in SOC analyst, malware research, threat hunting, or similar roles, working with EDR and SIEM technologies.
Added 9 hours ago
S
Operations Analyst
SGI
Regina, SK
- Full-time
The Operations Analyst is responsible for ensuring optimal availability and utility of resources, including the grouping, configuration, allocation, and capacity management of those…
Added 11 hours ago
R&
Financial Analyst
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Markham, ON
- Full-time
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Added 11 hours ago
C&
Research Analyst
Cushman & Wakefield
Toronto, ON
- Full-time
We are currently seeking a Research Analyst to join our Toronto office. As part of the Cushman & Wakefield network, you will benefit from access to all our best practices including…
Added 11 hours ago
B
Managed Accounts Supervision Specialist, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
Chartered Investment Manager (CIM) or Chartered Financial Analyst (CFA) designation is required.
Added 11 hours ago
B
Credit Funder
BMO
Montreal, QC · HO
- Full-time
May specialize as either a funding specialist or a credit analyst.
Added 11 hours ago
E
HR Service Center Analyst
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
- Full-time
Reporting to the Senior Manager, Employee Service Centre, the HR Service Centre Analyst serves as the first point of contact for employees and managers seeking support on a broad range of…
Added 14 hours ago
SI
Cyber Security Analyst
Spait Infotech
Canada
- Full-time
Analyze security logs from endpoints, servers, firewalls, applications, and network devices.

Discovery Mining Ltd

IT Support Analyst II

South Porcupine, ON, Canada

$87,000 to $90,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $87,000 to $90,000 CAD / year
Job type: Full-time
Apply by: Nov 1, 2026
Experience: Minimum 2 years of experience providing end-user technical support
Posting language: English
Posted: Oct 2, 2026

Original job description

Discovery is an Americas-focused precious metals company with a diversified portfolio. Our Mission is to deliver sustainable value for all stakeholders by operating in a safe and responsible manner and having a positive impact on local communities.

Located in and around the City of Timmins, Ontario, Porcupine has two underground and one open pit mines. A continuous operation for over 100 years that provides a great work-life balance. Employees from diverse backgrounds are empowered through engagement, involvement, and growth opportunities in the workplace.

Location: Dome

Schedule: 4 x 3

Position Purpose Summary

The IT Support Analyst II is responsible for providing technical support and troubleshooting services to employees across mine sites and administration offices. The role supports the operation and maintenance of end-user computing devices, software, business applications, network connectivity, and IT infrastructure in both office and operational environments. The incumbent works closely with internal stakeholders and external vendors to ensure reliable technology services that support business operations.

NOC 22221

Responsibilities

Troubleshoot and resolve technical issues over a wide variety of IT technical disciplines in both IT and OT environments. Including but not limited to: computer hardware, laptops, desktops, mobile devices, printers, plotters, peripherals, Microsoft 365 applications, Microsoft Teams, video conferencing systems, and other business technologies;
Provide technical guidance and support to users via telephone, email, chat, in-person, while maintaining a high level of customer service;
Diagnose, reproduce, investigate, and resolve hardware, software, and connectivity issues using technical knowledge and documentation, knowledge bases, and vendor resources;
Escalate complex or unresolved technical issues to senior technical resources or specialized support teams as required;
Provide guidance and training to end users regarding software applications, systems, hardware operation, and technology best practices;
Manage onboarding and offboarding activities, including account provisioning, access management, and deployment of technology equipment;
Administer user accounts, permissions, software licensing, and access controls in accordance with company policies;
Provide support for business systems, networks, internet services, and remote access technologies;
Maintain accurate records of service requests, incidents, troubleshooting activities, and resolutions;
Create and maintain technical documentation, user guides, and knowledge base articles to support self-service and operational efficiency;
Support the deployment, configuration, maintenance, and replacement of computing devices and peripheral equipment;
Perform proactive maintenance activities, software installations, upgrades, updates, and mass software deployments;
Collaborate with internal IT teams, operational stakeholders, and third-party vendors to implement technology solutions and resolve technical issues;
Support technology systems in both office and operational environments, including remote and mining site locations;

Skills, Qualifications And Demonstrated Competencies

Diploma or degree in Information Technology, Computer Engineering Technology or Computer Science;
Minimum 2 years of experience providing end-user technical support
Experience supporting Microsoft Windows operating systems, Microsoft 365 applications, Microsoft Teams, and enterprise productivity tools;
Experience supporting Active Directory account administration, password management, access controls, and user provisioning;
Demonstrated experience troubleshooting hardware, software, network connectivity, DNS, DHCP, VPN, mapped drives, and remote access issues;
Experience deploying, configuring, maintaining, and troubleshooting laptops, desktops, monitors, printers, and other end-user technology devices;
Minimum certification requirement: CCST IT Support, CompTIA A+, or another recognized IT support certification demonstrating foundational knowledge of technical troubleshooting, hardware, software, operating systems, networking, and end-user support;
Experience maintaining technical documentation, knowledge bases, and incident management records;
Experience supporting users in a mining, industrial, operational technology (OT), manufacturing, or other field-based operational environment is a strong asset;
Strong customer service, communication, analytical, troubleshooting, and problem-solving skills;
Ability to travel to operational sites as required;
English written and spoken is required.

Compensation And Benefits

Competitive Total Compensation Package including:

Health, Dental, Life, AD&D, Disability, Healthcare and Wellness Spending Accounts, Virtual care and Employee and Family Assistance Plan;
Defined Contribution Pension Plan;
Short Term Incentive Plan;
Annual salary CAD $87,000 to CAD $90,000 to be reviewed and potentially increased annually;

Workplace Conditions

Based in Timmins, Ontario with frequent travel to mine sites, operational facilities, and regional offices.
Attention to work issues in the evening or on the weekend required.

Contact Information

Email: info@discoverysilver.com

Phone: 416-613-941

Competitive Total Compensation Package Including

Health, Dental, Life, AD&D, Disability, Healthcare and Wellness Spending Accounts, Virtual Care and Employee and Family Assistance Program;
Company contributions and matching into a Defined Contribution Pension Plan; and
Annual total compensation of CAD$87,000 to CAD90,00 (including annual bonus eligibility).

This posting is for an existing vacancy at Discovery Silver.

We thank all candidates in advance. Please note, only those candidates selected for an interview will be contacted.

Discovery Silver welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), aboriginal (Indigenous) persons and persons of any gender identity and sexual orientation. Discovery is committed to a positive, supportive, and inclusive environment.

Please note that we use artificial intelligence tools to screen applications and assess qualifications and selected candidates will be contacted by a human for an interview.

Apply About employer

More about this job

Responsibilities

Provide technical support and resolve hardware, software, connectivity, and business technology issues for employees across mine sites and offices. Administer user accounts and devices, maintain service records and documentation, and coordinate with IT teams, operational stakeholders, and vendors to support reliable technology services.

Requirements

Requires a diploma or degree in information technology, computer engineering technology, or computer science, at least two years of end-user technical support experience, and a recognized IT support certification such as CCST IT Support or CompTIA A+. Candidates should have experience with Windows, Microsoft 365, Active Directory, end-user devices, networking and remote access troubleshooting, and strong customer service and communication skills.

Skills

Technical Support
Troubleshooting
Microsoft Windows
Microsoft 365
Microsoft Teams
Active Directory
Account Administration
Hardware Support
Software Support
Network Connectivity
DNS
DHCP
VPN
Remote Access
Incident Management
Customer Service

Benefits

Health Insurance
Dental Insurance
Life Insurance
Accidental Death and Dismemberment Insurance
Disability Insurance
Healthcare Spending Account
Wellness Spending Account
Virtual Care
Employee and Family Assistance Program
Short-Term Incentive Plan
Annual Bonus Eligibility

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
IT Support
IT and Operational Technology
Microsoft Windows
Microsoft 365
Microsoft Teams
Active Directory
CCST IT Support
CompTIA A+
Hardware Troubleshooting
Software Troubleshooting
Network Connectivity
DNS
DHCP
VPN
Mapped Drives
Remote Access
User Provisioning
Access Controls
Account Administration
Incident Management
Knowledge Base
Software Deployment
Laptops
Desktops
Printers
Video Conferencing
Mining
Operational Technology
End-User Support

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