Technical Customer Support Representative
- Whitby, ON, Canada
Full-time
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Job details
- Job type
- Full-time
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- Posting language
- English
- Posted
Original job description
Company Description DispenseRite Inc. provides high-performance dispensing equipment and solutions for a wide range of manufacturing markets, including power generation, windows and doors, electronics, defense, and automation. The company’s systems are engineered for precision, reliability, and efficiency, supporting applications such as structural glass sealant pumping, encapsulation, conformal coating, micro-gasketing, and thermal management. DispenseRite’s technology helps manufacturers reduce material waste, improve throughput, and meet demanding performance and durability standards. Its integration-friendly Meter Mix Dispense and 1K dispensing solutions are designed for both small-scale and high-volume production, streamlining workflows and minimizing downtime for customers.
Role Description The Technical Customer Support Representative is a full-time, on-site role based in Whitby, ON. This role is responsible for providing front-line technical support to customers using DispenseRite dispensing systems, including responding to inquiries, diagnosing issues, and guiding users through troubleshooting procedures via phone, email, and in person. The representative will document support cases, track resolutions, and escalate complex issues to engineering or product teams when needed. Day-to-day tasks include assisting with product setup and configuration, supporting preventive maintenance activities, preparing clear support documentation and FAQs, and coordinating with sales and operations to ensure timely, accurate service. The role also involves maintaining a high level of customer satisfaction by communicating clearly, managing expectations, and following up to confirm issues are fully resolved.
Qualifications
Role Description The Technical Customer Support Representative is a full-time, on-site role based in Whitby, ON. This role is responsible for providing front-line technical support to customers using DispenseRite dispensing systems, including responding to inquiries, diagnosing issues, and guiding users through troubleshooting procedures via phone, email, and in person. The representative will document support cases, track resolutions, and escalate complex issues to engineering or product teams when needed. Day-to-day tasks include assisting with product setup and configuration, supporting preventive maintenance activities, preparing clear support documentation and FAQs, and coordinating with sales and operations to ensure timely, accurate service. The role also involves maintaining a high level of customer satisfaction by communicating clearly, managing expectations, and following up to confirm issues are fully resolved.
Qualifications
- Strong customer-facing skills, including Customer Support and Customer Satisfaction, with a service-oriented mindset.
- Solid technical capabilities in Technical Support and Troubleshooting, ideally with industrial or electronics equipment.
- Excellent Communication skills, both written and verbal, with the ability to explain technical concepts in accessible language.
- Experience working in a manufacturing, industrial automation, or related technical environment is an asset.
- Ability to read and interpret technical documentation, schematics, or manuals and follow standard operating procedures.
- Comfort using ticketing or CRM systems to log issues, track progress, and document resolutions.
- Strong organizational skills, attention to detail, and the ability to prioritize multiple support requests in a fast-paced setting.
- Relevant post-secondary education in engineering technology, industrial maintenance, electronics, or a related field, or equivalent practical experience.
More about this job
Responsibilities
Provide front-line technical support for dispensing systems by responding to customer inquiries, diagnosing problems, guiding troubleshooting, and assisting with setup, configuration, and preventive maintenance. Document and track support cases, escalate complex issues, coordinate with internal teams, and follow up to ensure customer issues are resolved.
Requirements
Candidates should have strong customer service, communication, technical support, and troubleshooting abilities, ideally in an industrial, manufacturing, automation, or electronics environment. They should be able to interpret technical documentation and schematics, use ticketing or CRM systems, manage multiple requests, and have relevant post-secondary education or equivalent practical experience.
Skills
- Customer Support
- Customer Satisfaction
- Technical Support
- Troubleshooting
- Written Communication
- Verbal Communication
- Product Setup
- Product Configuration
- Preventive Maintenance
- Technical Documentation
- Schematics Interpretation
- Ticketing Systems
- CRM Systems
- Case Documentation
- Issue Prioritization
- Customer Follow-Up
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Engineering
- Manufacturing
- Technology
Keywords
- Dispensing Systems
- Meter Mix Dispense
- 1K Dispensing
- Industrial Equipment
- Electronics Equipment
- Manufacturing
- Industrial Automation
- Technical Support
- Troubleshooting
- Customer Support
- Customer Satisfaction
- Product Setup
- Product Configuration
- Preventive Maintenance
- Technical Documentation
- Schematics
- Standard Operating Procedures
- Ticketing Systems
- CRM Systems
- Support Case Tracking
- Issue Escalation
- Engineering Coordination
- Product Team Coordination
- Support Documentation
- FAQs
- Service Coordination
- Structural Glass Sealant Pumping
- Encapsulation
- Conformal Coating
- Micro-Gasketing