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Added 11 mins ago
A
Condominium Manager
Associa
AB · Edmonton, AB
- Full-time
Added 11 mins ago
GA
Senior Estimator - Structured Cabling
GDI Ainsworth
AB · Edmonton, AB
- Full-time
…success through technical expertise, strong leadership, and a customer‑focused approach. You support both sales and delivery by producing accurate estimates and compelling proposals…
Added 11 mins ago
C
Transmission Lines Designer
CIMA+
AB · Edmonton, AB
- $81,520 to $112,090 CAD / year
- Full-time
Added 11 mins ago
DI
Technical Customer Support Representative
DispenseRite Inc.
Whitby, ON
- Full-time
Added 11 mins ago
BF
Cemetery and Funeral Planning Representative | Conseiller(ère) en planification funéraire et de cimetière
Beechwood Funeral, Cemetery and Cremation Services
Ottawa, ON
- Full-time
Added 11 mins ago
C
Transmission Lines Designer
CIMA+
Ottawa, ON
- $81,520 to $112,090 CAD / year
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Added 11 mins ago
C
Transmission Lines Designer
CIMA+
Vancouver, BC
- $92,240 to $126,830 CAD / year
- Full-time
Added 11 mins ago
CW
Business Development Specialist, full-time position
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Vancouver, BC
- $43,000 to $55,000 CAD / year
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Added 11 mins ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Burnaby, BC
- $43,000 to $55,000 CAD / year
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Added 11 mins ago
CW
B2B Sales Executive
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Burnaby, BC
- $50,000 to $100,000 CAD / year
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Added 11 mins ago
CW
B2B Sales Executive
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Coquitlam, BC
- $50,000 to $100,000 CAD / year
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Added 11 mins ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
…ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a…
Added 11 mins ago
CW
B2B Sales Executive
City Wide Facility Solutions
Vancouver, BC
- $50,000 to $100,000 CAD / year
- Full-time
Added 11 mins ago
EI
Technical Product Manager - Digital Health
Estuate, Inc.
Mississauga, ON
- Contract
Be the voice of the customer for the product development team throughout the entire product development lifecycle, from definition to sunsetting of the product.
Added 11 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Added 11 mins ago
C
Transmission Lines Designer
CIMA+
Kitchener, ON
- $81,520 to $112,090 CAD / year
- Full-time
Added 11 mins ago
BG
Executive Assistant, Office of the President
Blue Giant Equipment Corporation
Mississauga, ON
- Full-time
Added 11 mins ago
BP
Condominium Property Manager
Brightpath Property Management Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…unit owners and occupants receive professional and responsive service in accordance with the Condominium Act, 1998, and applicable regulations in…
Added 11 mins ago
L&
Retail Store Manager - Toronto Eaton Centre
Lindt & Sprüngli (Canada), Inc
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Added 11 mins ago
O
restaurant manager
Osmow's
Mississauga, ON
- Full-time
Added 11 mins ago
C
Transmission Lines Designer
CIMA+
Mississauga, ON
- $81,520 to $112,090 CAD / year
- Full-time
Added 11 mins ago
WC
Counter Sales Associate (Markham, ON)
Wolseley Canada Inc.
Markham, ON
- Full-time
Added 11 mins ago
C
Transmission Lines Designer
CIMA+
Winnipeg, MB
- $81,520 to $112,090 CAD / year
- Full-time
Added 11 mins ago
C
Transmission Lines Designer
CIMA+
Dartmouth, NS
- $81,520 to $112,090 CAD / year
- Full-time
Added 11 mins ago
C
Transmission Lines Designer
CIMA+
Markham, ON
- $81,520 to $112,090 CAD / year
- Full-time

DispenseRite Inc.

Technical Customer Support Representative

Whitby, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 6, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Company Description DispenseRite Inc. provides high-performance dispensing equipment and solutions for a wide range of manufacturing markets, including power generation, windows and doors, electronics, defense, and automation. The company’s systems are engineered for precision, reliability, and efficiency, supporting applications such as structural glass sealant pumping, encapsulation, conformal coating, micro-gasketing, and thermal management. DispenseRite’s technology helps manufacturers reduce material waste, improve throughput, and meet demanding performance and durability standards. Its integration-friendly Meter Mix Dispense and 1K dispensing solutions are designed for both small-scale and high-volume production, streamlining workflows and minimizing downtime for customers.
Role Description The Technical Customer Support Representative is a full-time, on-site role based in Whitby, ON. This role is responsible for providing front-line technical support to customers using DispenseRite dispensing systems, including responding to inquiries, diagnosing issues, and guiding users through troubleshooting procedures via phone, email, and in person. The representative will document support cases, track resolutions, and escalate complex issues to engineering or product teams when needed. Day-to-day tasks include assisting with product setup and configuration, supporting preventive maintenance activities, preparing clear support documentation and FAQs, and coordinating with sales and operations to ensure timely, accurate service. The role also involves maintaining a high level of customer satisfaction by communicating clearly, managing expectations, and following up to confirm issues are fully resolved.
Qualifications

Strong customer-facing skills, including Customer Support and Customer Satisfaction, with a service-oriented mindset.
Solid technical capabilities in Technical Support and Troubleshooting, ideally with industrial or electronics equipment.
Excellent Communication skills, both written and verbal, with the ability to explain technical concepts in accessible language.
Experience working in a manufacturing, industrial automation, or related technical environment is an asset.
Ability to read and interpret technical documentation, schematics, or manuals and follow standard operating procedures.
Comfort using ticketing or CRM systems to log issues, track progress, and document resolutions.
Strong organizational skills, attention to detail, and the ability to prioritize multiple support requests in a fast-paced setting.
Relevant post-secondary education in engineering technology, industrial maintenance, electronics, or a related field, or equivalent practical experience.

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More about this job

Responsibilities

Provide front-line technical support for dispensing systems by responding to customer inquiries, diagnosing problems, guiding troubleshooting, and assisting with setup, configuration, and preventive maintenance. Document and track support cases, escalate complex issues, coordinate with internal teams, and follow up to ensure customer issues are resolved.

Requirements

Candidates should have strong customer service, communication, technical support, and troubleshooting abilities, ideally in an industrial, manufacturing, automation, or electronics environment. They should be able to interpret technical documentation and schematics, use ticketing or CRM systems, manage multiple requests, and have relevant post-secondary education or equivalent practical experience.

Skills

Customer Support
Customer Satisfaction
Technical Support
Troubleshooting
Written Communication
Verbal Communication
Product Setup
Product Configuration
Preventive Maintenance
Technical Documentation
Schematics Interpretation
Ticketing Systems
CRM Systems
Case Documentation
Issue Prioritization
Customer Follow-Up

Visa sponsorship

Not detected in the job text

Keywords

Dispensing Systems
Meter Mix Dispense
1K Dispensing
Industrial Equipment
Electronics Equipment
Manufacturing
Industrial Automation
Technical Support
Troubleshooting
Customer Support
Customer Satisfaction
Product Setup
Product Configuration
Preventive Maintenance
Technical Documentation
Schematics
Standard Operating Procedures
Ticketing Systems
CRM Systems
Support Case Tracking
Issue Escalation
Engineering Coordination
Product Team Coordination
Support Documentation
FAQs
Service Coordination
Structural Glass Sealant Pumping
Encapsulation
Conformal Coating
Micro-Gasketing

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