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Added 3 mins ago
AI
Specialist, Marketing Technology (12-month contract)
AGF Investments
Toronto, ON
- Contract
…and prospects. By leveraging marketing technology, data and automation, the team delivers personalized digital experiences, improves operational efficiency, and enables data-driven…
Added 34 mins ago
P
Ingénieur(e) senior en gestion de projets et optimisation des ressources
PepsiCo
Levis, QC
- Full-time
Reporting directly to the Senior Project Manager for Eastern Canada, the project engineer will play a key role in planning, executing, and optimizing engineering initiatives, while…
Added 2 hours ago
GL
Senior Manager, Capital & Treasury
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Toronto, ON · Etobicoke, ON
- Full-time
Identify opportunities to strengthen treasury and capital allocation processes, governance, controls, automation, banking structures, and decision-support tools as the functions mature.
Added 4 hours ago
NB
Senior Tax Advisor
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Toronto, ON
- Full-time
Identify and implement opportunities for continuous improvement, automation, and process optimization.
Added 8 hours ago
S
Expansion Account Executive
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Remote, Canada
- $56,312.5 to $66,250 CAD / year
- Full-time
- Remote
…our high-growth sales team, reporting directly to the Sales Manager. In this role, you will act as a strategic partner to our existing customers, helping them uncover the full potential of…
Added 8 hours ago
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Personal Support Worker - Creemore, Stayner, New Lowell
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- Full-time
…documenting, and reporting any changes in their condition to your Manager/Supervisor. You may be required to perform light housekeeping tasks as indicated in client care…
Added 9 hours ago
H
Commercial Management Coordinator
HDR
Toronto, ON
- Full-time
…HDR’s Project Director & Project Management Lead, Commercial Manager, and Project Managers & Task Leads, coordinating information across HDR disciplines, subconsultants, partner…
Added 10 hours ago
Media Specialist
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Toronto, ON
…Our people combine strategic thinking with AI-powered tools, automation and advanced analytics to help some of North America's most recognized brands solve complex business challenges and…
Added 11 hours ago
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Développeur Full Stack | Full Stack Developer (C# / React)
Astek
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Loïc, ton futur Manager, te proposera ensuite d’échanger autour de cette opportunité, de ton parcours et de tes attentes !
Added 13 hours ago
ES
Maintenance Generalist - Toronto
Equans Services Canada & US
Toronto, ON
- Temporary
Reporting directly to the Facility General Manager, the Maintenance Generalist will respond to all maintenance and building system work order requests and perform all regulatory and routine…
Added 14 hours ago
DT
VFX Production Manager
Dream Theory
Toronto, ON
- Full-time
We’re looking for a highly organized, proactive VFX Production Manager who can build structure, keep productions moving, and help establish scalable workflows in a fast-paced start-up…
Added 14 hours ago
DT
VFX Production Manager
Dream Theory
Vancouver, BC
- Full-time
We’re looking for a highly organized, proactive VFX Production Manager who can build structure, keep productions moving, and help establish scalable workflows in a fast-paced start-up…
Added 15 hours ago
IG
Head of Operations
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Canada
- Full-time
Drive operational excellence initiatives, process optimization, automation, and cost-efficiency programs.
Added 15 hours ago
IC
Test Analyst
IE Consulting Club
Canada
- Full-time
Career progression into Senior Test Analyst, QA Engineer, Automation Engineer, QA Lead, or QA Manager roles.
Added 15 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 16 hours ago
M2
Operations Analyst - Entry to Mid Level
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- Full-time
Support process automation, workflow optimization, and continuous improvement initiatives.
Added 16 hours ago
FC
Azure Virtual Desktop (AVD) Engineer
Future Cloud Technologies
AB · Edmonton, AB
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Experience with Microsoft Intune and Microsoft Endpoint Manager
Added 17 hours ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Manager, Supply Chain Analytics & Innovation reports to the Senior Director, Supply Chain Operations and partners with Supply Chain leaders to identify, design and implement…
Added 17 hours ago
Senior Product Design Manager, Payroll
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Toronto, ON
As the Product Design Manager for Payroll, you'll lead design in this senior level position for one of Gusto's most complex and consequential product areas, shaping the future of a product…
Added 20 hours ago
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Head of R&D
Seller Snap, Inc.
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AI-assisted development, balancing automation with human checks.
Added 21 hours ago
SI
Director of Operations
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Montreal, QC
- Full-time
Systemex Automation (SA) – Nous concevons et livrons des solutions innovantes en automatisation, robotique, systèmes de contrôle, fabrication numérique et automatisation d'entrepôts,…
Added 21 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 22 hours ago
WH
Senior Automation Engineer
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Toronto, ON
- Full-time
…programming and assembly in-house. They're looking for a Senior Automation Engineer to join a growing electrical engineering team as they invest further in their controls…
Added 22 hours ago
EG
Collections Operations Manager - Surrey
Emterra Group
Surrey, BC
- Full-time
We are seeking an experienced Collections Operations Manager to lead our Surrey Collections operation. This role is accountable for overall safety, service delivery, people, productivity…
Added 22 hours ago
EP
Sr. Operations Manager – Rating and Forms
Embrace Pet Insurance
NB · Chiasson Office, NB
- Full-time
Senior Operations Manager, Rating & Forms - Embrace Pet Insurance

DistillerSR Inc.

Customer Success Manager

Remote, Canada

Remote

Apply About employer

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Job details

Workplace: Remote
Experience: Minimum 3 to 5 years applicable work experience.
Posting language: English
Posted: Oct 20, 2026

Original job description

About us:

Behind every innovative new medical device, new healthcare policy, and research into new treatments, there’s a literature review. At DistillerSR Inc., we’re changing the way that scientific research is conducted. Founded in 2008, DistillerSR is the world’s leading AI-enabled workflow automation and evidence management platform for streamlining the production of critical literature-based health research. DistillerSR is used by 80% of the top 10 global medical device and pharmaceutical companies to inform life-changing product research, prepare regulatory submissions and to monitor for safety issues with medical products once in market.

At DistillerSR, we have three core values: Always Leading, Always Innovating, and Always Trusted. Our amazing team lives these values every day and our customers trust us to bring them innovative, world-leading solutions that power their important work.

Scope of the Role:

The Customer Success Manager drives customer engagement and retention. CSMs advise and guide our customers as they map their business needs to the capabilities of DistillerSR, with the goal of ensuring customers adopt the DistillerSR platform deeply and derive the best value from their DistillerSR subscriptions and services. CSMs collaborate cross-functionally with other DistillerSR departments to identify opportunities and risk, and to develop recommendations and solutions.

Duties & Responsibilities:

Relationships & Engagement

Build and maintain strong relationships with customers to drive long-term customer success and value.
Engage with customers regularly, promoting and measuring customers’ engagement with the platform as a lever to account retention.
Conduct regular ROI meetings with customers to assess value delivered and identify areas for improvement.
Align actions and decisions with DistillerSR’s core organizational values to foster a culture of customer excellence.

Consultation

Promote customer satisfaction through application of product knowledge and technical expertise.
Recommend best-practice uses of DistillerSR based on understanding of the customer’s business, use cases, success criteria for getting value, and data.
Collect key business and user insights, developing strategic plans and a long-term vision for customer accounts.
Participate in client requirements-gathering workshops, documenting feedback.
Advocate with DSR internal stakeholders for customer needs in product evolution.

Adoption, Retention, and Expansion

Facilitate the onboarding of new customers, supporting customer change management initiatives to adopt DistillerSR.
Monitor customer usage data and act upon it to resolve product use inefficiencies.
Identify opportunities to increase product usage.
Proactively identify at-risk customers. Develop and implement retention plans, maintaining internal visibility through regular updates.
Supplement the first line of support when necessary, helping customers resolve issues.
Identify customer expansion opportunities for action by the broader account team, specifically including the Account Executive.
Support Sales activities such as conducting product demonstrations, participating in client discussions, and RFP processes.

Continuous Improvement

Participate in continuous improvement initiatives as required and assist with drafting service-related policies, procedures, and work instructions.

Key Contacts

Frequent interaction with assigned customers and target clients, including leadership and individual contributors, with both business and technical roles.
Collaborates closely with all members of Customer Success, Sales, Global Support, Professional Services, Marketing, and Product Management teams.
Regular interaction with all departments and groups within DistillerSR as well as contact with external clients and vendors.

Travel

Occasional travel may be required.

Note: Duties are not limited to those listed above. Additional duties may be assigned as required. However, reasonable consultations with personnel will be made, if possible, under business conditions.

Required Qualifications:

Bachelor's Degree from a recognized post-secondary institution and/or education and experience acceptable to DistillerSR.
Minimum 3 to 5 years applicable work experience.
Experience in working with customers to implement web-based applications.
Strong communicator, attentive listener, adept relationship-builder with a positive attitude, confidence, tenacity, and trustworthiness.
Ability to present and communicate complex qualitative information/data in an easily understood format.
Excellent analytical, organizational and problem-solving skills with strong attention to detail.
An outstanding ability to understand customer needs and tailor communications to those needs.
Independent: Problem solver, proactive, thinks on their feet.
Ability to establish positive relationships and become a trusted advisor.
Experience defining and documenting business processes and transaction flows.
Excellent interpersonal, communication (verbal and written) and presentation skills.
Oversee multiple accounts, projects, deadlines, and milestones.
Technically minded, with well-developed computer skills, and a working knowledge of the Microsoft Office and Google Workspace tools - including MS Word/Google docs, Excel/Google Sheets, PowerPoint/Google Slides, and Outlook/Gmail.

Preferred Qualifications:

Previous work experience with organizations in pharma, medical device, NFP’s and academic sectors, or governmental agencies
Experience in a regulated industry
Previous experience in software sales
Experience in research projects or systematic reviews
Experience using DistillerSR products
Background in life sciences, library sciences or bio sciences

Compensation

For candidates based in Canada, the expected OTE range is $65,191–$94,300 CAD.

Compensation is determined based on factors such as experience, skills, and overall fit for the role. If you’re excited about the opportunity but the listed salary range doesn’t fully align with your expectations, we still encourage you to apply. We’re open to discussing a competitive package that reflects your background and expertise.

We're a dynamic and innovative B2B SasS firm who leads in our market and we're looking for agile, growth-minded individuals who want to join and make a positive impact doing purposeful work. We offer:

Flexible work hours and work arrangements
Benefits coverage from Day One
Annual winter holiday shutdown
Three weeks vacation
Wellness reimbursement
Professional development support
Career growth opportunities
Great culture working in the heart of the Kanata North Tech Park

As part of our recruitment process, we may utilize artificial intelligence tools to support or assist the review of applications. These tools may help us identify candidates whose qualifications best match job requirements.

DistillerSR Inc. is committed to providing a respectful, welcoming, and inclusive work environment where every single employee can bring their full self to work, thrive, and be successful. Please let us know if you need any accommodation during the recruitment process.

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More about this job

Responsibilities

The Customer Success Manager drives customer engagement, retention, and adoption of the DistillerSR platform by building strong relationships and providing strategic guidance. They collaborate cross-functionally to identify opportunities, resolve product usage inefficiencies, and advocate for customer needs internally.

Requirements

Candidates must have a Bachelor's degree and 3 to 5 years of relevant work experience, preferably in a regulated industry or with web-based applications. Strong communication, analytical, and problem-solving skills are essential for this role.

Skills

Customer success
Relationship management
Account retention
Technical expertise
Data analysis
Problem solving
Communication
Presentation skills
Onboarding
Strategic planning
Product demonstration
Microsoft Office
Google Workspace
Change management

Benefits

Flexible work hours
Benefits coverage from Day One
Annual winter holiday shutdown
Three weeks vacation
Wellness reimbursement
Professional development support
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
SaaS
B2B
Medical device
Pharmaceutical
Workflow automation
Evidence management
Literature review
ROI
Account management
Product adoption
Customer retention
RFP
Life sciences
Library sciences
Bio sciences
Regulated industry
Software sales
Systematic reviews
Kanata North Tech Park

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