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Added 3 mins ago
EE
Wind Turbine Solutions Manager
Envision Energy
Quebec, QC
- Full-time
…overseas markets, establishing and maintaining technical and business communication platforms with different types of customers. Work closely with sales teams and customer-facing functions…
Added 3 mins ago
B
Vice President, Operations And Business Development |Vice-présidente ou vice-président, Exploitation et développement des affaires
BIOTECanada
Canada
- Full-time
…ecosystem. This newly created Vice President, Operations & Business Development role represents a unique opportunity to serve as the CEO's strategic partner and operational counterpart,…
Added 4 mins ago
I-
Finance Manager
IFG - International Financial Group
Brampton, ON
- $100,000 to $130,000 CAD / year
- Full-time
Partner with the General Manager and leadership team as the finance lead, providing strategic financial guidance and business support.
Added 4 mins ago
D
Customer Success Manager
DistillerSR
Ottawa, ON
- Full-time
The Customer Success Manager drives customer engagement and retention. CSMs advise and guide our customers as they map their business needs to the capabilities of DistillerSR, with the goal…
Added 4 mins ago
FI
Principal Software Engineer - Zynque
Fulfillment IQ
Toronto, ON
- Full-time
Added 4 mins ago
A
Software Engineering Manager
AutoTrader.ca
Toronto, ON · Etobicoke, ON
- Full-time
…marketing, and drive sales. We are looking for an Engineering Manager to lead the full-stack engineering team responsible for our Activix (CRM) Platform and related…
Added 4 mins ago
A
Software Engineering Manager
AutoTrader.ca
Toronto, ON
- Full-time
…marketing, and drive sales. We are looking for an Engineering Manager to lead the full-stack engineering team responsible for our Activix (CRM) Platform and related…
Added 4 mins ago
C
Internal Audit Manager
Confidential
Toronto, ON · Greater Toronto Area, Canada
- $85,000 to $105,000 CAD / year
- Full-time
The Manager will supervise and provide guidance to audit team members and be responsible for leading the organization's Internal Controls over Financial Reporting (ICFR) program. The…
Added 5 mins ago
CT
Department Manager, Hardgoods, Merivale Mall
Canadian Tire Corporation
Ottawa, ON
- Full-time
As a Department Sales Manager of Hardgoods, you have a passion for sports and live an active lifestyle.
Added 5 mins ago
EF
Sr. Finance Process Excellence & Automation Analyst
Element Fleet Management
Toronto, ON
- Full-time
You have 4-6 years of experience in business process engineering, finance transformation, top-tier management consulting, or a data, automation, or business intelligence analyst role…
Added 5 mins ago
MI
Manager, Compliance & Internal Controls NA
Magna International
Aurora, ON
- Full-time
Participate in business process and/or system design reviews from both a finance and internal controls perspective.
Added 5 mins ago
DI
Customer Success Manager
DistillerSR Inc.
Remote, Canada
- Remote
The Customer Success Manager drives customer engagement and retention. CSMs advise and guide our customers as they map their business needs to the capabilities of DistillerSR, with the goal…
Added 5 mins ago
C
Administrator ERP System
Chartwell
Mississauga, ON
- Full-time
Reporting to the Director Information Systems, ERP this role will provide business process and technical support in the configuration and management of Chartwell’s ERP portfolio. They will…
Added 5 mins ago
S
Stage Experience Lead - Full Time
Sephora
Toronto, ON
- $22.2 to $26.1 CAD / hour
- Full-time
…Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and…
Added 18 mins ago
Software Engineering Manager
AutoTrader.ca
Toronto, ON
…marketing, and drive sales. We are looking for an Engineering Manager to lead the full-stack engineering team responsible for our Activix (CRM) Platform and related…
Added 18 mins ago
EC
Digital Journey Manager (Colleagues)
East Coast Credit Union
NS · Dartmouth, NS
- Full-time
Reporting to the Director, Enterprise Digital Excellence, the Digital Journey Manager (Colleagues) leads the design and improvement of the colleague digital experience across the credit…
Added 18 mins ago
Bilingual Claims Adjuster, Property
OTIP Group of Companies (OTIP, Orbit, Curo)
Edmonton, AB · Quispamsis, NB · Dartmouth, NS · Waterloo, ON
…core competencies. Reporting to the National Property Claims Manager, the core parts of your role will be…
Added 34 mins ago
CF
Manager, Data Operations
CI Financial
Toronto, ON
- Full-time
CI Financial is seeking a Manager, Data Operations to join our Data, AI & Analytics (DNA) team. In this role, you will be accountable for the reliability, scalability, and operational…
Added 47 mins ago
DE
Manager of Business Operations
Design Electronics
Niagara Falls, ON
- Full-time
Are you an operational leader who thrives on building the processes, systems, and discipline that allow a growing business to deliver? We are seeking a Manager of Business Operations to…
Added 47 mins ago
CG
Senior Manager, Strategic Development & Data Enablement
Compass Group Canada
Mississauga, ON
- Full-time
This role is ideally suited for a business-minded problem solver who enjoys leading cross-functional projects, documenting and redesigning processes, managing change, and bringing structure…
Added 47 mins ago
B
Senior Vice President Operations
BoomerangFX
Mississauga, ON
- $250,000 to $275,000 CAD / year
- Full-time
We are looking for a true business operator - not a traditional corporate administrator, project manager or functional executive. The ideal candidate has successfully managed a SaaS…
Added 47 mins ago
AE
Regional Manager – Engineering Operations and Business Development
ART Engineering Inc.
Toronto, ON · North York, ON
- Full-time
…employee development, client relationships, recruitment, and business development. The successful candidate will be responsible for strengthening the existing team, expanding the office’s…
Added 47 mins ago
TR
Manager, Business & Technical Support
The Royal
Ottawa, ON
- $65.08 to $75.44 CAD / hour
- Full-time
Join The Royal Ottawa Mental Health Group as the Manager, Business & Technical Support, a key leadership role driving the systems, analytics, asset management and planning functions that…
Added 49 mins ago
S
PCB Layout Intern
Semtech
Burlington, ON · CAN - Burlington, ON
- Full-time
…communications products. Within our Signal Integrity Products business unit, our Hardware Design team is currently looking for a student intern for a period of up to 16 months at our…
Added 49 mins ago
SL
Bilingual Financial Service Consultant- Insurance
Sun Life
AB · BC · MB · NB · NS · Ottawa, ON · Toronto, ON · Waterloo, ON · ON · Montreal, QC · Sun Life Montreal Metcalfe
- Full-time
Reporting to the Sales Manager, Client Solutions you will:

Closed listing

DistillerSR

Configuration Specialist

Ottawa, ON, Canada
Kanata, ON, Canada

$61,000 to $74,000 CAD / year · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $61,000 to $74,000 CAD / year
Job type: Full-time
Closing date: Mar 27, 2027
Posting language: English
Posted: Sep 28, 2026

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Original job description

Archived listing. The details below describe a past opening.

About Us:

Behind every innovative new medical device, new healthcare policy, and research into new treatments, there's a literature review. At DistillerSR Inc., we're changing the way that scientific research is conducted. Founded in 2008, DistillerSR is the world's leading AI-enabled workflow automation and evidence management platform for streamlining the production of critical literature-based health research. DistillerSR is used by 80% of the top 10 global medical device and pharmaceutical companies to inform life- changing product research, prepare regulatory submissions and to monitor for safety issues with medical products once in market. At DistillerSR, we have three core values: Always Leading, Always Innovating, and Always Trusted. Our amazing team lives these values every day and our customers trust us to bring them innovative, world-leading solutions that power their important work.

Scope of the Role:

Reporting to the Senior Manager, Solutions Engineering, the configuration specialist will be responsible for assisting with the analysis, design, configuration, and testing of DistillerSR solutions to meet client-specific requirements.

Duties & Responsibilities

Liaise with Solution Engineers to validate and clarify clients' business requirements
Configure software to satisfy client-specific business processes, rules, and other functional requirements
Test the fully configured solution to ensure it produces expected results
Troubleshoot and reproduce product observations
Support client testing through issue triage and resolution
Working with the Product and Engineering teams to escalate bugs and product feature requests from the clients
Be a creative and responsive member of cross-functional teams (Marketing, Sales, Customer Success)
Understand the product, related industries and be able to demonstrate the product according to the client's requirements
Document technical diagrams and specifications
Provide knowledge transfer to client project team members throughout the project lifecycle
Provide input into solution design throughout the project engagement
Contribute to team knowledge base and best practices
Leverage AI to augment workload and contribute to team best practices

Note: Duties are not limited to those listed above. Additional duties may be assigned as required. However, reasonable consultations with personnel will be made if possible, under business conditions.

Requirements

Required Qualifications

University degree or college diploma with a concentration in Computer Science, Information Systems, Business, Commerce, or equivalent
An analytical mindset and strong business communication skills
Minimum two years of experience in technical software configuration
Strong technical skills and experience with Python, JavaScript, XML, and JSON
Basic understanding of APIs, REST and GraphQL
Basic understanding of probabilistic AI such as naïve bayes and SVM
Functional knowledge of Generative LLMs, prompt engineering, and skill/agent development
Working knowledge of the software delivery life cycle, including business requirements definition, understanding of functional specifications, development of test plans, testing, user training, and deployment
Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction
Excellent problem-solving, troubleshooting, and critical thinking skills
Ability to collaborate with technical and non-technical personnel
Well-developed computer skills, and a working knowledge of the Windows environment including MS Office Suite and Google docs and Google sheets.
Attention to detail
Ability to work under pressure with excellent time management and priority handling skills
Strong communication skills - verbal, written, and presentation
Planning and organization and able to work well in a team environment
Sound judgment with ability to learn quickly
Customer service orientation with positive attitude and drive to succeed

Preferred Qualifications

Experience using DistillerSR products
Experience in a regulated industry
Experience implementing SaaS solutions in private and public sector organization
Experience working with customer support tools like Zendesk

Compensation

Salary Range: $61,000 to $74,000

Compensation is determined based on factors such as experience, skills, and overall fit for the role. If you're excited about the opportunity but the listed salary range doesn't fully align with your expectations, we still encourage you toapply. We're open to discussing a competitive package that reflects your background and expertise.

Benefits

We're a dynamic and innovative B2B SasS firm who leads in our market and we're looking for agile, growth-minded individuals who want to join and make a positive impact doing purposeful work. We offer:

Flexible work hours and work arrangements
Benefits coverage from Day One
Annual winter holiday shutdown
Three weeks vacation
Wellness reimbursement
Professional development support
Career growth opportunities
Great culture working in the heart of the Kanata North Tech Park

As part of our recruitment process, we may utilize artificial intelligence tools to support or assist the review of applications. These tools may help us identify candidates whose qualifications best match job requirements.

DistillerSR Inc. is committed to providing a respectful, welcoming, and inclusive work environment where every single employee can bring their full self to work, thrive, and be successful. Please let us know if you need any accommodation during the recruitment process.

About employer

More about this job

Responsibilities

Configure, test, and troubleshoot DistillerSR solutions to meet client-specific business requirements, while supporting client testing and resolving issues. Collaborate with Solution Engineering, Product, Engineering, and cross-functional teams; document solution specifications, provide knowledge transfer, and contribute to team best practices.

Requirements

Requires a university degree or college diploma in Computer Science, Information Systems, Business, Commerce, or an equivalent field, plus at least two years of technical software configuration experience. Candidates should have programming and API knowledge, familiarity with AI and the software delivery lifecycle, and strong analytical, communication, troubleshooting, organizational, and customer-service skills.

Skills

Software Configuration
Python
JavaScript
XML
JSON
APIs
REST
GraphQL
Probabilistic AI
Generative LLMs
Prompt Engineering
Requirements Analysis
Solution Design
Software Testing
Troubleshooting
Client Communication

Benefits

Flexible Work Hours And Arrangements
Benefits Coverage From Day One
Annual Winter Holiday Shutdown
Three Weeks Vacation
Wellness Reimbursement
Professional Development Support
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

DistillerSR
Software Configuration
Python
JavaScript
XML
JSON
APIs
REST
GraphQL
Probabilistic AI
Naïve Bayes
Support Vector Machines
Generative LLMs
Prompt Engineering
AI Agents
Business Requirements
Functional Specifications
Solution Design
Software Delivery Lifecycle
Test Plans
Software Testing
SaaS
Regulated Industry
Zendesk
Client Testing
Issue Triage
Technical Documentation
Knowledge Transfer
Microsoft Office
Google Docs

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