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DistillerSR

Configuration Specialist

Ottawa, ON, Canada
Kanata, ON, Canada

Pay: $61,000 to $74,000 CAD / year
Job type: Full-time
Apply by: Mar 27, 2027
Posting language: English
Posted: Sep 28, 2026

Apply About employer

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Original job description

About Us:

Behind every innovative new medical device, new healthcare policy, and research into new treatments, there's a literature review. At DistillerSR Inc., we're changing the way that scientific research is conducted. Founded in 2008, DistillerSR is the world's leading AI-enabled workflow automation and evidence management platform for streamlining the production of critical literature-based health research. DistillerSR is used by 80% of the top 10 global medical device and pharmaceutical companies to inform life- changing product research, prepare regulatory submissions and to monitor for safety issues with medical products once in market. At DistillerSR, we have three core values: Always Leading, Always Innovating, and Always Trusted. Our amazing team lives these values every day and our customers trust us to bring them innovative, world-leading solutions that power their important work.

Scope of the Role:

Reporting to the Senior Manager, Solutions Engineering, the configuration specialist will be responsible for assisting with the analysis, design, configuration, and testing of DistillerSR solutions to meet client-specific requirements.

Duties & Responsibilities

Liaise with Solution Engineers to validate and clarify clients' business requirements
Configure software to satisfy client-specific business processes, rules, and other functional requirements
Test the fully configured solution to ensure it produces expected results
Troubleshoot and reproduce product observations
Support client testing through issue triage and resolution
Working with the Product and Engineering teams to escalate bugs and product feature requests from the clients
Be a creative and responsive member of cross-functional teams (Marketing, Sales, Customer Success)
Understand the product, related industries and be able to demonstrate the product according to the client's requirements
Document technical diagrams and specifications
Provide knowledge transfer to client project team members throughout the project lifecycle
Provide input into solution design throughout the project engagement
Contribute to team knowledge base and best practices
Leverage AI to augment workload and contribute to team best practices

Note: Duties are not limited to those listed above. Additional duties may be assigned as required. However, reasonable consultations with personnel will be made if possible, under business conditions.

Requirements

Required Qualifications

University degree or college diploma with a concentration in Computer Science, Information Systems, Business, Commerce, or equivalent
An analytical mindset and strong business communication skills
Minimum two years of experience in technical software configuration
Strong technical skills and experience with Python, JavaScript, XML, and JSON
Basic understanding of APIs, REST and GraphQL
Basic understanding of probabilistic AI such as naïve bayes and SVM
Functional knowledge of Generative LLMs, prompt engineering, and skill/agent development
Working knowledge of the software delivery life cycle, including business requirements definition, understanding of functional specifications, development of test plans, testing, user training, and deployment
Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction
Excellent problem-solving, troubleshooting, and critical thinking skills
Ability to collaborate with technical and non-technical personnel
Well-developed computer skills, and a working knowledge of the Windows environment including MS Office Suite and Google docs and Google sheets.
Attention to detail
Ability to work under pressure with excellent time management and priority handling skills
Strong communication skills - verbal, written, and presentation
Planning and organization and able to work well in a team environment
Sound judgment with ability to learn quickly
Customer service orientation with positive attitude and drive to succeed

Preferred Qualifications

Experience using DistillerSR products
Experience in a regulated industry
Experience implementing SaaS solutions in private and public sector organization
Experience working with customer support tools like Zendesk

Compensation

Salary Range: $61,000 to $74,000

Compensation is determined based on factors such as experience, skills, and overall fit for the role. If you're excited about the opportunity but the listed salary range doesn't fully align with your expectations, we still encourage you toapply. We're open to discussing a competitive package that reflects your background and expertise.

Benefits

We're a dynamic and innovative B2B SasS firm who leads in our market and we're looking for agile, growth-minded individuals who want to join and make a positive impact doing purposeful work. We offer:

Flexible work hours and work arrangements
Benefits coverage from Day One
Annual winter holiday shutdown
Three weeks vacation
Wellness reimbursement
Professional development support
Career growth opportunities
Great culture working in the heart of the Kanata North Tech Park

As part of our recruitment process, we may utilize artificial intelligence tools to support or assist the review of applications. These tools may help us identify candidates whose qualifications best match job requirements.

DistillerSR Inc. is committed to providing a respectful, welcoming, and inclusive work environment where every single employee can bring their full self to work, thrive, and be successful. Please let us know if you need any accommodation during the recruitment process.

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More about this job

Responsibilities

Configure, test, and troubleshoot DistillerSR solutions to meet client-specific business requirements, while supporting client testing and resolving issues. Collaborate with Solution Engineering, Product, Engineering, and cross-functional teams; document solution specifications, provide knowledge transfer, and contribute to team best practices.

Requirements

Requires a university degree or college diploma in Computer Science, Information Systems, Business, Commerce, or an equivalent field, plus at least two years of technical software configuration experience. Candidates should have programming and API knowledge, familiarity with AI and the software delivery lifecycle, and strong analytical, communication, troubleshooting, organizational, and customer-service skills.

Skills

Software Configuration
Python
JavaScript
XML
JSON
APIs
REST
GraphQL
Probabilistic AI
Generative LLMs
Prompt Engineering
Requirements Analysis
Solution Design
Software Testing
Troubleshooting
Client Communication

Benefits

Flexible Work Hours And Arrangements
Benefits Coverage From Day One
Annual Winter Holiday Shutdown
Three Weeks Vacation
Wellness Reimbursement
Professional Development Support
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

DistillerSR
Software Configuration
Python
JavaScript
XML
JSON
APIs
REST
GraphQL
Probabilistic AI
Naïve Bayes
Support Vector Machines
Generative LLMs
Prompt Engineering
AI Agents
Business Requirements
Functional Specifications
Solution Design
Software Delivery Lifecycle
Test Plans
Software Testing
SaaS
Regulated Industry
Zendesk
Client Testing
Issue Triage
Technical Documentation
Knowledge Transfer
Microsoft Office
Google Docs

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