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Added 4 days ago
Lead Software Engineer – Java/Spring, AWS & Solution Architecture
Element Fleet Management
Toronto, ON
Full-time
We’re seeking a hands-on Java/Spring technical leader who has led end-to-end solution design and delivery of API-driven, cloud-native applications on AWS. This is not a pure architecture or…
Added 2 days ago
Cloud & AI Apps Solution Engineer
Microsoft
Calgary, AB
Full-time
…If so, we invite you to join our team as a Cloud & AI Apps Solution Engineer for commercial customers at…
Added 2 days ago
Staff Software Engineer - Full-Stack, Solution Architecture
Blazesoft
Concord, ON
Full-time
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ABS AI Workforce - Solution Engineer
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As a Solution Engineer in the AI Business Solutions (ABS) – AI Workforce team, you will lead technical engagements that drive AI transformation for enterprise customers. Your mission is to…
Added 3 months ago
Network Engineer in Solution Test
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Arista Networks is seeking high-caliber Solution test engineers.
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Solution Engineer with (GitHub Actions) or Platform Engineer with AI
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Role: Solution Engineer with (GitHub Actions) or Platform Engineer with AI
Added 7 days ago
AI Solution Engineer - Manager
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We are looking for an experienced AI Solution Engineer to act as the link between PwC’s industry architects, who identify AI business cases, and the firm’s development capabilities. This…
Added 11 days ago
Senior Lead Software Engineer (Tax Solution), FinTech (Bangkok based, Relocation provided)
Agoda
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Full-time
Added 11 days ago
Senior Lead Software Engineer (Tax Solution), FinTech (Bangkok based, Relocation provided)
Agoda
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Added 11 days ago
Senior Lead Software Engineer (Tax Solution), FinTech (Bangkok based, Relocation provided)
Agoda
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Added 16 days ago
Document Intelligence & Applied AI Engineer / Solution Lead
Procom
Toronto, ON
$150,000 to $180,000 CAD / year
Full-time
Procom is searching for a Document Intelligence & Applied AI Engineer / Solution Lead.
Added 19 days ago
DevOps Solution Engineer – GitHub Actions | CI/CD | Jenkins | Maven | Kubernetes | Docker
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
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As a solution engineer, you will be responsible for supporting application teams in all their DevOps needs and implementation. You will be working directly with the application teams to…
Added 21 days ago
Account Solution Engineer
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Toronto, ON
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The Solution Engineer is a role that we often hire at Salesforce. If you are interested in any type of Solution Engineering role, you've come to the right place. We look forward to…
Added 22 days ago
Solution Engineer
Tanium
Ottawa, ON
Full-time
…ability to translate those skills to any audience? At Tanium our Solution Engineering team works closely with Sales and Customer Success (CS) teams to engage current and potential…
Added 22 days ago
Solution Engineer
Tanium
Ottawa, ON
…ability to translate those skills to any audience? At Tanium our Solution Engineering team works closely with Sales and Customer Success (CS) teams to engage current and potential…
Added 1 month ago
Solution Engineer
DistillerSR
Ottawa, ON · Kanata, ON
Full-time
In this multifaceted role, the Solution Engineer serves as the functional and technical lead for DistillerSR solution project delivery and ongoing customer success initiatives. The Solution…
Added 1 month ago
Solution Engineer
DistillerSR Inc.
Remote, Canada
Full-time · Remote
In this multifaceted role, the Solution Engineer serves as the functional and technical lead for DistillerSR solution project delivery and ongoing customer success initiatives. The Solution…
Added 1 month ago
Account Solution Engineer
Salesforce
Toronto, ON · Montreal, QC · Canada - Toronto
Full-time
The Solution Engineer is a role that we often hire at Salesforce. If you are interested in any type of Solution Engineering role, you've come to the right place. We look forward to…
Added 4 months ago
Customer Solution Engineer
Beanfield Technologies Inc.
Montreal, QC
$90,000 to $100,000 CAD / year
Full-time
The Customer Solutions Engineer will report to the Director and will work closely with Beanfield sales representatives on pre-sales technical consultations and solution design. For…
Added 1 month ago
Senior Solution Engineer
Synechron
Halifax, NS
Full-time
We are looking for a hands-on Senior Solution Engineer with strong CI/CD, pipeline troubleshooting, and DevOps automation expertise. The ideal candidate is experienced with Jenkins, GitHub…
Added 1 month ago
Solution Design Engineer
Toyota Automated Logistics
Mississauga, ON
Full-time
Added 2 months ago
Senior Solution Engineer/Sr. DevOps Engineer
Synechron
Halifax, Nova Scotia
$85,000 to $95,000 CAD / year
Full-time
We are looking for a hands-on Senior Solution Engineer with strong CI/CD, pipeline troubleshooting, and DevOps automation expertise. The ideal candidate is experienced with Jenkins, GitHub…
Added 3 months ago
Senior Solution Engineer US/CAN based
Qovery
Canada
Internship
We’re looking for a Senior Solution Engineer to become a key technical partner for our customers and go-to-market team.
Added 25 days ago
PAM Solution Support Engineer
Scotiabank
Toronto, ON
The PAM Solution Support Engineer is responsible for supporting the deployment, maintenance, and health of Privileged Access Management solutions across enterprise environments. This role…
Added 8 days ago
Solution Development Engineer
Dematic
Mississauga, ON
Full-time
Dematic is looking for a Solution Development Engineer to create safe, competitive, and customer-centered solutions in two main areas: Lifecycle Solutions and Services contracts, and…

DistillerSR

Solution Engineer

Ottawa, ON, Canada
Kanata, ON, Canada

Pay: Salary Range: $79,000 to $91,000
Job type: Full-time
Apply by: Feb 17, 2027
Posting language: English
Posted: Aug 21, 2026

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Original job description

About Us:

Behind every innovative new medical device, new healthcare policy, and research into new treatments, there's a literature review. At DistillerSR Inc., we're changing the way that scientific research is conducted. Founded in 2008, DistillerSR is the world's leading AI-enabled workflow automation and evidence management platform for streamlining the production of critical literature-based health research.

DistillerSR is used by 80% of the top 10 global medical device and pharmaceutical companies to inform life-changing product research, prepare regulatory submissions and to monitor for safety issues with medical products once in market. At DistillerSR, we have three core values: Always Leading, Always Innovating, and Always Trusted. Our amazing team lives these values every day and our customers trust us to bring them innovative, world-leading solutions that power their important work.

Scope of the Role:

In this multifaceted role, the Solution Engineer serves as the functional and technical lead for DistillerSR solution project delivery and ongoing customer success initiatives. The Solution Engineer is an exceptional communicator and possesses competencies in business analysis, software configuration, quality assurance, documentation, account management, and client relationship management. As a Solution Engineer, you will be an integral part of providing the highest quality of service to our global network of customers, ensuring long-term product adoption and success.

Duties & Responsibilities:

Act as a trusted technical advisor, providing expert guidance and hands-on assistance in deploying, managing, and optimizing our software solutions
Build and maintain strong relationships with assigned named accounts to drive long-term customer success and value
Manage multiple projects, accounts, deadlines, and milestones over extended project durations
Facilitate and lead requirements-gathering workshops and document solution designs
Guide the configuration of DistillerSR software solutions to employ best practices that will enable customers to successfully maximize adoption, ensuring they get the highest level of value from the product.
Configure DistillerSR to satisfy client-specific business processes, rules, and functional requirements
Lead business requirements for integration, data conversion, and complex business logic
Verify fully configured solutions to ensure expected results and alignment with customer objectives
Support client User Acceptance Testing, issue triage, and resolution during solution delivery
Design and implement AI driven workflows within DistillerSR and LLMs
Provide ongoing knowledge transfer to client project team members throughout the project lifecycle
Analyze customer usage data to identify opportunities for increasing product adoption and optimizing business processes
Conduct regular customer check-ins to ensure customer satisfaction, identify risks, and develop action plans to mitigate churn
Track, communicate, and escalate critical client concerns internally while mobilizing resources to find solutions
Conduct quarterly ROI meetings with customers to assess value delivered and identify areas for improvement
Collaborate cross-functionally with Sales, Marketing, Product Development, and other departments to drive product adoption and revenue protection
Act as the highest level of expert on the product internally, and advise other departments when they need a deep understanding of an issue
Maintain expertise in DistillerSR's product and domain offerings; work closely with the product team to advocate for customer-driven product decisions
Participate in continuous improvement initiatives and assist with drafting services-related policies, procedures, and work instructions
Identify opportunities for product expansion within customer accounts and pass those on to the Account Executives if additional licensing is needed to support it
Ensure customer satisfaction through product knowledge, technical expertise, responsiveness, and professionalism
Ability to travel internationally, up to 15% of the time

Requirements

Required Qualifications:

University degree or college diploma with a concentration in Computer Science, Information Systems, Business, Commerce, or equivalent experience
Minimum of two years of relevant experience in software implementation, consulting, or account management
Excellent communication, presentation, facilitation, time management, and interpersonal skills
Strong technical skills, including an understanding of API, LLM, & MCP technologies
Strong client relationship skills with a proven ability to manage expectations and drive adoption
Experience defining and documenting business processes and transaction flows
Experience configuring business logic in a web-based platform (no programming skills required)
Working knowledge of the software delivery life cycle
Experience conducting quarterly business reviews or ROI assessments with customers
Demonstrates professionalism in a customer-facing role
Strong cross-functional collaboration skills
Well-developed computer skills, including proficiency with Microsoft Office and Google Workspace tools

Preferred Qualifications:

Experience with Python and APIs, scripting (Python, JavaScript, XML, JSON) or automation tools
Previous experience in a SaaS or software development environment

Compensation

Salary Range: $79,000 to $91,000

Compensation is determined based on factors such as experience, skills, and overall fit for the role. If you're excited about the opportunity but the listed salary range doesn't fully align with your expectations, we still encourage you toapply. We're open to discussing a competitive package that reflects your background and expertise.

Benefits

We're a dynamic and innovative B2B SasS firm who leads in our market and we're looking for agile, growth-minded individuals who want to join and make a positive impact doing purposeful work. We offer:

Flexible work hours and work arrangements
Benefits coverage from Day One
Annual winter holiday shutdown
Three weeks vacation
Wellness reimbursement
Professional development support
Career growth opportunities
Great culture working in the heart of the Kanata North Tech Park

As part of our recruitment process, we may utilize artificial intelligence tools to support or assist the review of applications. These tools may help us identify candidates whose qualifications best match job requirements.

DistillerSR Inc. is committed to providing a respectful, welcoming, and inclusive work environment where every single employee can bring their full self to work, thrive, and be successful. Please let us know if you need any accommodation during the recruitment process.

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More about this job

Responsibilities

The Solution Engineer acts as a technical lead for project delivery and customer success, guiding the configuration and optimization of AI-enabled workflow software. They are responsible for managing client relationships, conducting requirements workshops, and ensuring long-term product adoption through ROI assessments.

Requirements

Candidates must have a university degree in Computer Science, Business, or a related field and at least two years of experience in software implementation or consulting. Proficiency in technical concepts like APIs and LLMs, along with strong client-facing communication skills, is required.

Skills

Business Analysis
Software Configuration
Quality Assurance
Account Management
API
LLM
MCP Technologies
Requirements Gathering
User Acceptance Testing
Python
JavaScript
XML
JSON
Project Management
ROI Assessment

Benefits

Flexible work hours and work arrangements
Benefits coverage from Day One
Annual winter holiday shutdown
Three weeks vacation
Wellness reimbursement
Professional development support
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

SaaS
AI
LLM
API
MCP
Python
JavaScript
XML
JSON
Software Delivery Life Cycle
Business Logic
User Acceptance Testing
ROI
Evidence Management
Workflow Automation
Microsoft Office
Google Workspace
B2B
Technical Advisor
Data Conversion
Integration
Healthcare Research
Medical Devices
Pharmaceuticals

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