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Added 35 mins ago
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Distress Centre Calgary

Financial Wellness Navigator

Calgary, AB, Canada

Job type: Part-time
Posting language: English
Posted: Sep 25, 2026

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Original job description

Financial Wellness Navigator

We are looking to fill 2 Part-Time positions, starting as soon as possible.

Location & Hours

Work location: On-site at SORCe (1944 10 Ave SW), as part of the Coordinated Entry Program, with potential for community-based work and visits to our Day Home space at Journey Church.

Hours: Part-Time at 21 hours weekly, with occasional evenings or weekends as required. Exact schedule is flexible within our operating hours from Monday to Friday.

What We Offer

Generous Vacation Entitlement
RRSP matching and Health Spending Account
Extended health and dental benefits
Access to on-site gym (999 site) at no cost
Paid development days and a staff development fund
A supportive, mission-driven workplace where you can grow, take on new challenges, and collaborate with colleagues that value integrity, hard work, and make a meaningful community impact

Who We Are

For over 50 years, Distress Centre has served Calgary and Southern Alberta by providing 24-hour crisis support, information, and resources at no cost. Distress Centre does not define crisis. We do not judge. Anyone can call us day or night.

We are committed to fostering a respectful, inclusive workplace where employees are valued, experience a sense of belonging, and are confident in being their most authentic selves. We welcome and encourage applications from Indigenous peoples, people with disabilities, and members of equity-deserving groups. We value all the ways that our community is diverse – in identity, experience and perspective.

What to Expect

The Financial Wellness Navigator reports to a Coordinated Entry Program (CEP) Team Lead. This role is responsible for helping people who are experiencing or at risk of homelessness improve their financial stability. You will prepare and file income tax returns through the Community Volunteer Income Tax Program (CVITP), help participants access the income and benefits they are entitled to, and connect them with meaningful supports across the SORCe collaborative and the wider community.

What You’ll Do

This list highlights core responsibilities and is not exhaustive. Additional related duties may arise over time and will be discussed and supported by your supervisor.

Financial Navigation & Benefits Support

Provide person-centred, trauma-informed, strengths-based financial navigation to participants facing multiple financial barriers
Help participants access income support, pensions, benefits, and other provincial and federal programs
Build individualized budgets with participants on limited incomes and explore debt-relief or forgiveness options
Advocate with financial institutions, Alberta Supports, and Service Canada, including helping participants access their Service Canada accounts

Tax Preparation & Filing

Prepare and file current and prior-year income tax returns
Provide confidential tax support in line with CVITP and Canada Revenue Agency (CRA) policies and procedures
Work with the CRA on participant tax matters and help coordinate tax clinics

Intake, Assessment & Documentation

Welcome participants, build trust, and complete intake and needs assessments
Set and document financial wellness goals with participants
Keep accurate participant and program data
Take part in quarterly communities of practice

What You Bring

A diploma or degree in Accounting, Human Services, Financial Wellness, or a related field, or an equivalent combination of education and experience.
2 to 3 years of experience in tax support, financial wellness, financial navigation, or budgeting; with eligibility to participate in the Community Volunteer Income Tax Program (CVITP).
Knowledge of, or ability to learn, participant data systems and CRA databases; experience with UFile is an asset.
Knowledge of homelessness and comfort supporting people who may experience mental health, substance use, or physical health concerns is an asset.
Proven interpersonal and cultural competency skills to work effectively and respectfully with people from diverse backgrounds and lived experiences, including Indigenous communities.
Strong verbal and written communication skills, with the ability to adjust your approach to each participant’s needs.
Strong organization, problem-solving, and time-management skills, with close attention to detail and accuracy.
Current certification or willingness to obtain Intermediate First Aid with CPR/AED Level C and Nonviolent Crisis Intervention.

Additional Employment Requirements

As a condition of employment, all successful candidates are required to complete and maintain a Police Information Check. For those in direct service user-facing roles, a Vulnerable Sector Search is also required.

How to Apply

Please submit your resume and cover letter through our ADP Career Centre.

Distress Centre is an inclusive workplace. If you are invited for an interview and require accommodation, please let us know. If you require accommodation during the application process, please call our main office and ask to speak to Human Resources.

We may also use AI-enabled tools to support aspects of the recruitment process. All hiring decisions are made by people and are guided by our commitment to fairness and inclusion.

We thank all applicants for their interest; only those selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The Financial Wellness Navigator provides person-centred financial support to individuals experiencing homelessness, including tax preparation and benefits navigation. They also conduct intake assessments, document financial goals, and advocate for participants with various financial and government institutions.

Requirements

Candidates must have a diploma or degree in a related field and 2 to 3 years of experience in financial navigation or tax support. Eligibility for the Community Volunteer Income Tax Program (CVITP) and a successful Police Information Check are required.

Skills

Financial navigation
Tax preparation
Income tax filing
Budgeting
Debt relief
Trauma-informed care
Case management
Data entry
Interpersonal skills
Cultural competency
Problem-solving
Time management
Advocacy
First aid
CPR
Nonviolent crisis intervention

Benefits

Generous vacation entitlement
RRSP matching
Health spending account
Extended health benefits
Dental benefits
On-site gym access
Paid development days
Staff development fund

Visa sponsorship

Not detected in the job text

Keywords

Financial Wellness
Homelessness Support
Coordinated Entry Program
CVITP
CRA
Income Tax
Service Canada
Alberta Supports
UFile
Trauma-informed
Case Management
Budgeting
Debt Relief
Social Services
Non-profit
Advocacy
Data Documentation
Police Information Check
Vulnerable Sector Search
First Aid
CPR
Nonviolent Crisis Intervention

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