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Added 2 days ago
Support Worker - Crisis Stabilization Program
Stonehenge Therapeutic Community
Guelph, ON
Full-time
The Support Worker will work as a member of an interdisciplinary team providing a variety of practical and emotional supports to facilitate crisis stabilization and effective community…
Added 2 days ago
Crisis Intervention and Cultural Support Worker
Victim Services of Durham Region
Ajax, ON
Full-time
Position: Crisis Intervention and Cultural Support Counsellor
Added 2 days ago
Crisis Response Worker - Full-Time
The Link: Youth and Family Supports
Winnipeg, MB
Full-time
SUMMARY: The Crisis Response Worker in the Mobile Crisis Team provides phone and in person crisis intervention services to youth, their families and caregivers in Winnipeg and surrounding…
Added 3 days ago
Addiction and Mental Health Worker, Withdrawal Management and Crisis Services
CMHA Thames Valley Addiction and Mental Health Services
St. Thomas, ON
$27.14 to $37.26 CAD / hour
Full-time
The Addiction and Mental Health Worker will support individuals accessing services by providing a psychosocial response in order to promote crisis resolution and empowerment for the…
Added 2 days ago
Crisis Response Worker
Canadian Mental Health Association
Oakville, ON
$66,000 to $71,000 CAD / year
The Canadian Mental Health Association – Halton Region Branch (CMHA Halton) is seeking a Crisis Response Worker that will work on our night shift (8pm to 6am Tuesday to Friday). The Crisis…
Added 3 months ago
Crisis Worker - Crisis Services
Canadian Mental Health Association- Peel Branch
Brampton, ON
We're looking for a full-time permanent Crisis Worker to join our team!
Added 3 days ago
Crisis Response Worker - Casual
The Link: Youth and Family Supports
Winnipeg, MB
Full-time
SUMMARY: The Crisis Response Worker in the Mobile Crisis Team provides phone and in person crisis intervention services to youth, their families and caregivers in Winnipeg and surrounding…
Added 4 days ago
Crisis Support Worker
YOUTHDALE TREATMENT CENTRES
Toronto, ON
Part-time
Job Description - Crisis Support Worker (Part-time)
Added 5 days ago
Peer Mental Health Crisis Support Worker- Barrett Centre
Good Shepherd Centres
Hamilton, ON
$26 to $30.74 CAD / hour
Part-time
In a compassionate, hospitable and non-judgmental manner, the Peer Mental Health Crisis Support Worker will:
Added 5 days ago
Youth Worker, Mobile Crisis
Youth Services Bureau of Ottawa
Ottawa, ON
Under the general direction of the Director of Mental Health and the immediate supervision of the Coordinator of Mobile Crisis, the Youth Worker provides immediate phone, online chat and…
Added 4 days ago
Youth Worker, Mobile Crisis
Youth Services Bureau of Ottawa
Ottawa, ON
Temporary
Under the general direction of the Director of Mental Health and the immediate supervision of the Coordinator of Mobile Crisis, the Youth Worker provides immediate phone, online chat and…
Added 4 days ago
Youth Worker, Mobile Crisis
Youth Services Bureau of Ottawa
Ottawa, ON
Temporary
Under the general direction of the Director of Mental Health and the immediate supervision of the Coordinator of Mobile Crisis, the Youth Worker provides immediate phone, online chat and…
Added 5 days ago
Temporary Overnight Crisis Intervention Worker
Ann Davis Transition Society
Chilliwack, BC
Up to $27.53 CAD / hour
Temporary
The Crisis Intervention Worker creates a welcoming, supportive, and safe environment for residents of our Women’s Centre. In this role, the Crisis Intervention Worker provides emotional…
Added 5 days ago
Part-Time Crisis Intervention Worker
Ann Davis Transition Society
Chilliwack, BC
Up to $27.53 CAD / hour
Part-time
The Crisis Intervention Worker creates a welcoming, supportive, and safe environment for residents of our Women’s Centre. In this role, the Crisis Intervention Worker provides emotional…
Added 6 days ago
Addiction and Mental Health Worker, Withdrawal Management and Crisis
CMHA Thames Valley Addiction and Mental Health Services
St. Thomas, ON
$27.14 to $37.26 CAD / hour
Full-time
Addiction and Mental Health Worker, Withdrawal Management and Crisis Services Elgin
Added 11 days ago
Anti-Violence Crisis Worker
YBC
Kamloops, BC
Up to $25.54 CAD / hour
Added 27 days ago
Volunteer - Crisis Support Worker
Lethbridge Police Service
Lethbridge, AB
Volunteer
As a Crisis Support Worker Volunteer you will:
Added 19 days ago
Crisis Response Worker (CRW)– ANCHOR
Somerset West Community Health Centre
Ottawa, ON
Position Title: Crisis Response Worker (CRW)– ANCHOR
Added 19 days ago
Crisis Support Worker - Safe Beds (Part-Time)
Canadian Mental Health Association
Oakville, ON
$30 to $32 CAD / hour
Part-time
The Canadian Mental Health Association, Halton Region Branch (CMHA Halton) is seeking a Crisis Support Worker for the Safe Beds Program. The position is based in Oakville, ON. The Crisis…
Added 22 days ago
Nighttime Crisis Line Worker
Options Community Services
Surrey, BC
$27.53 to $31.57 CAD / hour
Part-time · Temporary
Are you passionate about providing vital support during challenging times? We are seeking a dedicated and compassionate Nighttime Crisis Line Worker to join our team.
Added 11 days ago
Help Line Crisis Worker Temporary Full-Time Contract
Beendigen
Thunder Bay, ON
Full-time · Contract
Helpline Crisis Worker - Temporary Full-time Contract
Added 1 month ago
Social Worker Bachelors (Crisis Intervention)
Health Sciences North
Sudbury, ON
Provide psychosocial risk assessments, crisis counselling and community connections to services for individuals presenting with mental health and addictions concerns. Work in collaboration…
Added 1 month ago
Social Worker Bachelors (Crisis Intervention)
Health Sciences North
Sudbury, ON
Provide psychosocial risk assessments, crisis counselling and community connections to services for individuals presenting with mental health and addictions concerns. Work in collaboration…
Added 1 month ago
988 National Crisis Line Worker
Distress Centre Calgary
Calgary, AB
Up to $24.7 CAD / hour
Part-time
This 988 National Crisis Line Worker reports to the Crisis and 211 Team Lead and will receive direction from Contact Centre Coordinators during shift. This role is responsible for answering…
Added 1 month ago
Crisis Response Worker - Safe Beds - RELIEF
Your Support Services Network
Thornhill, ON
Temporary
The Crisis Worker will be responsible for supporting individuals in a 24/7, 7 bed residential setting on a short-term basis. The Crisis Worker is responsible for providing direct support to…

Distress Centre Calgary

Midnight Crisis Line Worker

Calgary, AB, Canada

Pay: Starting Wage: $24.70 plus overnight shift premium
Job type: Part-time
Education: High school diploma
Posting language: English
Posted: Apr 8, 2026

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Original job description

Midnight Crisis Line Worker

Starting Wage: $24.70 plus overnight shift premium

We are hiring for the following positions:

Part Time Sunday-Tuesday
Part Time Wednesday-Friday
Casual Positions

This role operates within a 24/7 contact centre environment. The shifts listed above reflect current hiring needs.

Relief Staff

Work ad hoc shifts as required and depending on availability. Actual shifts per month will vary, but we aim to provide each relief staff up to 4 shifts per month, which include statutory holidays, and weekend shifts.

Part-Time Staff

Work an average of 11 shifts per month, which include statutory holidays, based on rotation and availability.

Location & Hours of Work

Work location: On-site at 999 8th Street SW

What we Offer

 Vacation starting at 3 weeks 
RRSP matching and Health Spending Account
Extended health and dental benefits
Access to on-site gym
Paid development days and a staff development fund
A supportive, mission-driven workplace making a real community impact.

Who We Are

For over 50 years, Distress Centre has served Calgary and Southern Alberta by providing 24-hour crisis support, information, and resources at no cost. Distress Centre does not define crisis. We do not judge. Anyone can call us day or night.

We are committed to fostering a respectful, inclusive workplace where employees are valued, experience a sense of belonging, and are confident being their most authentic selves. We welcome and encourage applications from Indigenous peoples, people with disabilities, and members of equity-deserving groups. We value all the ways that our community is diverse – in identity, experience and perspective.

What to Expect

The Midnight Crisis Line Worker (MCLW) provides overnight crisis support to individuals contacting Distress Centre through our crisis line and partner lines.

In this role, you will answer incoming calls, assess safety and risk using established frameworks, and provide emotional support, information, and referrals. You will work with callers to understand their concerns, support de-escalation, and develop practical next steps, including safety planning when needed. You will document each interaction and, in some cases, complete follow-up calls to check on a caller’s safety and connection to resources.

Midnight Crisis Line Workers report to a Crisis and 211 Team Lead.

We provide structured training, clear procedures, and access to supervisory support during all shifts.

What You’ll Do

Answer incoming calls on crisis and partner lines
Provide compassionate, empathetic, and non-judgmental crisis support to service users.
Follow established frameworks to:

assess suicide risk and other safety concerns
support de-escalation and emotional stabilization
develop safety plans when appropriate

Provide information about community resources and support callers in identifying next steps
Complete follow-up calls when required to check on safety of service users
Notify the Contact Centre Coordinator (CCC) of high-risk situations and follow direction provided
Document all interactions clearly and accurately according to organizational procedures
Provide coaching, guidance and practical support to new responders during training when assigned
General Contact Centre maintenance including light housekeeping such as emptying the dishwasher and cleaning workstations.
Attend regularly scheduled training sessions, meetings, and workshops to stay updated on best practices in crisis intervention and related areas.

What You Bring

Qualifications & Experience

High School Diploma is required.
Experience volunteering with Distress Centre or another crisis service is an asset.
Experience supporting diverse and vulnerable populations.
Additional coursework in a post-secondary human services program (such as social work, psychology, etc.) is preferred.
Certification or willingness to obtain within the probationary period:
- Naloxone Administration Training
- Gender-Based Analysis Plus (GBA+)
- First Aid and CPR certification

Skills & Abilities

Use established guidelines and critical thinking to assess situations and determine level of risk
Work independently during shifts and consult with the Contact Centre Coordinator when guidance or escalation is needed
Set and maintain clear boundaries with service users, including communicating assigned caller limits.
Communicate clearly and professionally, both by phone and in written documentation
Use computer systems to enter information, access resources, and navigate multiple programs at the same time
Ability to sit for long periods of time

Key Capabilities for Success

Demonstrated emotional resilience and the ability to stay grounded, compassionate, and professional when supporting individuals facing complex challenges such as housing instability, mental health and addictions, and financial hardship.
Strong interpersonal and de-escalation skills, with a readiness to engage respectfully with diverse communities, including newcomers and individuals experiencing crisis, while managing stress and maintaining healthy boundaries

How to Apply

Please submit your resume and cover letter through ADP.

Distress Centre is an inclusive workplace. If you require accommodation at any stage of the application or interview process, please contact [email protected] – we’re happy to support you. We thank all applicants for their interest; only those selected for an interview will be contacted.

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More about this job

Responsibilities

Provide overnight crisis support by answering calls, assessing safety risks, and offering emotional stabilization and referrals. Document all interactions and perform follow-up calls to ensure caller safety and connection to resources.

Requirements

A high school diploma is required, with a preference for post-secondary coursework in human services and experience with vulnerable populations. Candidates must be willing to obtain Naloxone, GBA+, and First Aid/CPR certifications.

Skills

Crisis Intervention
Risk Assessment
De-escalation
Emotional Support
Safety Planning
Active Listening
Professional Documentation
Interpersonal Communication
Critical Thinking
Boundary Setting
Computer Literacy
Compassion
Emotional Resilience

Benefits

Vacation starting at 3 weeks
RRSP matching
Health Spending Account
Extended health and dental benefits
Access to on-site gym
Paid development days
Staff development fund

Visa sponsorship

Not detected in the job text

Keywords

Crisis Line
Suicide Risk Assessment
Naloxone Administration
Gender-Based Analysis Plus
First Aid
CPR
Mental Health
Addictions
Human Services
Social Work
Psychology
De-escalation
Safety Planning
Crisis Support
Contact Centre

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