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Added 9 hours ago
TS
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Added 1 day ago
PT Contact Centre Representative
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Added 1 day ago
VF
Preschool Educator (On Call)
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Added 1 day ago
TO
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Distress Centre Calgary

Mobile Response Coordinator

Calgary, AB, Canada

$53,000 to $55,000 CAD / year · Full-time · Temporary

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Job details

Pay: $53,000 to $55,000 CAD / year
Job type: Full-time · Temporary
Experience: 2 to 4 years of coordination or operational experience in a social service or related environment.
Posting language: English
Posted: Oct 6, 2026

Original job description

Mobile Response Coordinator

This is a Full-Time Temporary position on a 6-month contract, starting as soon as possible.

Location & Hours

Work location: On-site at SORCe (1944 10 Ave SW), as part of the Coordinated Entry Program.

Hours: Generally, Monday to Friday from 9:00am – 4:00pm, with occasional evenings or weekends as required.

What We Offer

Generous Vacation Entitlement
Health Spending Account
Extended health and dental benefits
Access to on-site gym (999 site) at no cost
Paid development days and a staff development fund
A supportive, mission-driven workplace where you can grow, take on new challenges, and collaborate with colleagues that value integrity, hard work, and make a meaningful community impact

Who We Are

For over 50 years, Distress Centre has served Calgary and Southern Alberta by providing 24-hour crisis support, information, and resources at no cost. Distress Centre does not define crisis. We do not judge. Anyone can call us day or night.

We are committed to fostering a respectful, inclusive workplace where employees are valued, experience a sense of belonging, and are confident in being their most authentic selves. We welcome and encourage applications from Indigenous peoples, people with disabilities, and members of equity-deserving groups. We value all the ways that our community is diverse – in identity, experience and perspective.

What to Expect

The Mobile Response Coordinator reports to a Coordinated Entry Program (CEP) Team Lead. In this role, you will be responsible for coordinating access and response within the CEP at Safe Communities Opportunity and Resource Centre (SORCe). As the first point of contact for the Coordinated Access and Assessment (CAA) housing check-in line and CAA Mobile requests from community and system partners, you will play a key role in connecting people to the right supports at the right time.

Working closely with the CEP team and agency partners across health, justice, treatment, primary care, and domestic violence services, you will help coordinate timely responses for individuals experiencing housing instability. This role is ideal for someone who thinks quickly under pressure, stays organized, and is committed to helping people move toward long-term housing stability.

What You’ll Do

This list highlights core responsibilities and is not exhaustive. Additional related duties may arise over time and will be discussed and supported by your supervisor.

CAA Access, Triage and Service Coordination

Manage the CAA housing check-in line and CAA Mobile requests from community and system partners
Handle check-ins and brief updates directly to keep housing profiles active and supported
Assess the urgency of each request and determine the right level of support
Schedule new CAA entries, profile updates, and complex navigation needs

Collaborative Case Planning and Specialized Navigation

Consult with referring professionals when a request may not meet CAA Housing eligibility
Identify other CEP supports that can help stabilize someone's housing
Coordinate specialized navigation responses with internal teams and partners

Frontline Service Delivery and Crisis Response

Provide navigation, assessment, and referral on the floor when extra coverage is needed
Support participants with housing planning
Respond calmly and appropriately to crisis situations as they arise

Program Data, Quality and Continuous Improvement

Keep CAA profiles, referrals, service records, and schedules accurate and current
Track follow-ups and workflow to keep service timely and consistent
Suggest process improvements that strengthen program and service delivery

What You Bring

Undergraduate degree in a human services-related field, or an equivalent combination of education and experience.
2 to 4 years of coordination or operational experience in a social service or related environment.
Demonstrated experience supporting individuals with complex needs, including homelessness, mental health, substance use, and family violence.
Knowledge of homelessness support services and of Coordinated Entry and Coordinated Access systems and principles.
Proven interpersonal and cultural competency skills to work effectively and respectfully with people from diverse backgrounds and lived experiences, including Indigenous communities.
Strong verbal and written communication skills, with the ability to adapt your style across audiences.
Strong organization, time management, and prioritization skills, with a high attention to detail.
Ability to stay steady through unexpected changes, technology challenges, and crisis situations in a fast-paced environment.
Proficiency with Microsoft Office and participant data management systems such as HMIS or equivalent.

Additional Employment Requirements

As a condition of employment, all successful candidates are required to complete and maintain a Police Information Check. For those in direct service user-facing roles, a Vulnerable Sector Search is also required.

How to Apply

Please submit your resume and cover letter through our ADP Career Centre.

Distress Centre is an inclusive workplace. If you are invited for an interview and require accommodation, please let us know. If you require accommodation during the application process, please call our main office and ask to speak to Human Resources.

We may also use AI-enabled tools to support aspects of the recruitment process. All hiring decisions are made by people and are guided by our commitment to fairness and inclusion.

We thank all applicants for their interest; only those selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The Mobile Response Coordinator manages the housing check-in line and coordinates access to support services for individuals experiencing housing instability. They also provide frontline navigation, conduct assessments, and maintain accurate service records within the Coordinated Entry Program.

Requirements

Candidates must possess an undergraduate degree in a human services-related field or equivalent experience, along with 2 to 4 years of coordination experience in social services. Proficiency in Microsoft Office and knowledge of homelessness support systems are required, as is the ability to pass a Police Information Check.

Skills

Case Management
Crisis Response
Service Coordination
Assessment
Referral
Housing Support
Data Management
Interpersonal Skills
Cultural Competency
Time Management
Communication
Organization
Problem Solving
Microsoft Office
HMIS

Benefits

Generous Vacation Entitlement
Health Spending Account
Extended Health Benefits
Dental Benefits
On-site Gym Access
Paid Development Days
Staff Development Fund

Visa sponsorship

Not detected in the job text

Keywords

Mobile Response Coordinator
Coordinated Entry Program
Housing Stability
Social Services
Homelessness Support
Crisis Intervention
Case Planning
Navigation
Assessment
Referral
HMIS
Microsoft Office
Data Management
Cultural Competency
Police Information Check
Vulnerable Sector Search
Human Services
Community Impact

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