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Added 4 mins ago
SA
Tim Hortons Baker - Kelowna Airport
SSP America
Kelowna, BC
- Full-time
Meet with manager upon arrival to discuss shift set-up, and check out with manager before leaving to ensure duties are completed.
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Delivery Lead, Media Operations
Monks
Toronto, ON
- Full-time
Added 4 mins ago
Structures Technician
Alterra Mountain Company
Abbotsford, BC
At Alpine Aerotech, our reputation is built on our people.
Added 4 mins ago
Structures Technician
Alterra Mountain Company
Kelowna, BC
At Alpine Aerotech, our reputation is built on our people.
Added 4 mins ago
Avionics Technician
Alterra Mountain Company
Kelowna, BC
At Alpine Aerotech, our reputation is built on our people.
Added 4 mins ago
Avionics Technician
Alterra Mountain Company
Abbotsford, BC
At Alpine Aerotech, our reputation is built on our people.
Added 4 mins ago
Project Manager - Mining Consulting
WSP
Mississauga, ON
With us, you can. You want Purpose. Growth. Opportunity. People who get it.
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Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Foam Lake, SK
- Part-time
…quality nursing care to clients. He/She is responsible to the Manager of the designated…
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Specialist
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
Job Description: The Specialist, First Nations and Métis Relations works closely with the Manager & Director in providing key guidance in implementation of the strategic directions set out…
Added 4 mins ago
GP
Associé Gestion des Partenariats / Partner Account Associate
Global Payments Inc.
Toronto, ON · Montreal, QC
- Full-time
Make your mark at one of the biggest names in payments. We’re looking for a Partner Manager to join our ever-evolving Integrated Solutions team and help shape the future of global commerce.…
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Account Manager
Desjardins
Amqui, QC · Beauharnois, QC · Gatineau, QC · L'étang-du-nord, QC · La Pocatière, QC · Maria, QC · Montreal, QC · Quebec, QC · Rimouski, QC · Rivière-du-Loup, QC · Vaudreuil-Dorion, QC
- Full-time
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences,…
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BP
Archery Outfitter - PT
Bass Pro Shops
Delta, BC · Vancouver, BC
- Part-time
Reporting to the Group Sales Manager, a Retail Outfitter will work within a team to create a world class shopping experience by providing legendary customer service and exceptional product…
Added 4 mins ago
BP
Gun Counter - FT
Bass Pro Shops
Delta, BC · Vancouver, BC
- Full-time
Reporting to the Hardlines Group Sales Manager, a Gun Counter Outfitter requires the ability to safely handle firearms and adhere to provincial, federal and company firearm regulations.…
Added 4 mins ago
BP
Fishing Outfitter
Bass Pro Shops
Nanaimo, BC
- Part-time
Reporting to the Group Sales Manager, a Retail Outfitter will work within a team to create a world class shopping experience by providing legendary customer service and exceptional product…
Added 19 mins ago
OR
Bilingual Wireless Retail Manager - Bathurst
OSL Retail Services Inc
Bathurst, NB
- Other
OSL is a dynamic, people-first company providing outsourced sales solutions for some of North America’s biggest Fortune 500 companies. We believe in great people doing greater things, every…
Added 19 mins ago
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Family Visitation Worker- Casual/On-Call
Atira Women's Resource Society
Vancouver, BC
- Part-time
…principles, Atira provides housing, programs, and supports for people of all genders, with a continued focus on addressing gendered violence, misogyny, and systemic oppression. Atira…
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Customer Care Coordinator
Extendicare
Kitchener, ON · ParaMed Admin Office - WW (Manitou Dr.)
- Part-time
Under the direction of the Operations Manager and reporting to the Supervisors of Coordination, the Customer Care Representative will act as the primary point of contact for clients and…
Added 19 mins ago
LD
Department Manager, Pharmacy
London Drugs Limited
Campbell River, BC
- $73.05 CAD / hour
- Other
London Drugs means many things to many people. As a London Drugs Pharmacy Manager, it means providing a community-oriented working environment that fosters professional excellence. Pharmacy…
Added 19 mins ago
TC
Senior Customer Manager - 18 months Contract
The Clorox Company
Brampton, ON · The Clorox Company of Canada-Head Office
- Full-time
Clorox is the place that’s committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of…
Added 19 mins ago
FB
Assistant Meat Manager
Farm Boy Inc.
Ottawa, ON
- From $21 CAD / hour
- Full-time
From the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes us special. Our team members uphold the standards…
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Senior Designer, ICT/Security
HDR
Calgary, AB · Toronto, ON
- Full-time
…infrastructure that supports the digital age and shapes the spaces where people work, connect, and thrive. From high-performance data centers driving the future of AI to dynamic commercial…
Added 34 mins ago
WC
(CAN) Manager, Specialty Compliance and Ethics - IF– Level II Testing & Monitoring
Walmart Canada
Mississauga, ON
- Full-time
Position Summary...The Manager, Specialty Compliance and Ethics - Level II Testing & Monitoring executes risk-based compliance reviews and drives continuous improvement across the…
Added 34 mins ago
AH
Registered Nurse - Continuing Care
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
Assisted Living Alberta is dedicated to enhancing care in the community, helping people/families be healthy, well and independent in their homes and communities. Edmonton Zone Continuing…
Added 34 mins ago
AH
Associate Manager, Surgical Services
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…Cancer Care Alberta is currently searching for an Associate Manager (AM) to join our fast-paced Surgical Services (SS) team at the Cross Cancer Institute (CCI) in Edmonton. Reporting to the…
Added 34 mins ago
AH
Registered Nurse - Continuing Care
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
Assisted Living Alberta is dedicated to enhancing care in the community, helping people/families be healthy, well and independent in their homes and communities. Edmonton Zone Continuing…

Distress Centre Calgary

Team Lead, Coordinated Entry Program

Calgary, AB, Canada

$62,000 to $65,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $62,000 to $65,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 2, 2026

Original job description

Team Lead, Coordinated Entry Program

This is a Full-Time Permanent position, starting as soon as possible.

Location & Hours

Work location: On-site at SORCe (1944 10 Ave SW), as part of the Coordinated Entry Program.

Hours: Generally, Monday to Friday from 8:00am - 4:00pm, with occasional evenings or weekends as required.

What We Offer

Generous Vacation Entitlement
RRSP matching and Health Spending Account
Extended health and dental benefits
Access to on-site gym (999 site) at no cost
Paid development days and a staff development fund
A supportive, mission-driven workplace where you can grow, take on new challenges, and collaborate with colleagues that value integrity, hard work, and make a meaningful community impact

Who We Are

For over 50 years, Distress Centre has served Calgary and Southern Alberta by providing 24-hour crisis support, information, and resources at no cost. Distress Centre does not define crisis. We do not judge. Anyone can call us day or night.

We are committed to fostering a respectful, inclusive workplace where employees are valued, experience a sense of belonging, and are confident in being their most authentic selves. We welcome and encourage applications from Indigenous peoples, people with disabilities, and members of equity-deserving groups. We value all the ways that our community is diverse – in identity, experience and perspective.

What to Expect

As Team Lead, Coordinated Entry Program (CEP), you’ll report to the Program Manager and guide a frontline team supporting people who are experiencing or at risk of homelessness and involved with the justice system.

Based at SORCe, a multi-agency hub, you'll oversee the Justice Navigation Program, coach staff, and work closely with community partners to connect participants to the supports they need. Alongside another Team Lead, you’ll help shape how the program grows and adapts.

This is a hands-on leadership role, balancing team support with program oversight, and stepping in on the frontline when needed.

What You’ll Do

This list highlights core responsibilities and is not exhaustive. Additional related duties may arise over time and will be discussed and supported by your supervisor.

Team Supervision and Staff Development

Provide day-to-day supervision, coaching, and support to staff through regular check-ins and clear expectations
Give timely, constructive performance feedback
Lead onboarding, training, and professional development for your team

Operations and Program Quality

Monitor service demand, staffing capacity, scheduling, and workflow across assigned areas
Coordinate coverage to keep services running, and step into frontline duties when staffing or demand requires it
Review documentation, data quality, incident reports, and service trends, and address concerns or escalate risks as needed

Shared Leadership and Partnerships

Collaborate with leaders to align practices and share operational feedback
Communicate and implement program changes, service shifts, policies, and improvement initiatives with staff
Partner with community agencies to support participant flow, align site practices, and a contribute to a safe, welcoming multi-agency space

What You Bring

Bachelor’s degree in a Human Services related field; equivalent education and experience may be considered.
3 to 6 years of related experience, including leadership or supervisory experience in a social service or related setting
3 to 6 years of related experience, including leadership or supervisory experience in a social service or related setting.
Experience supporting people with complex needs, including homelessness, financial wellness, mental health and addiction, and family violence.
Knowledge of the justice and legal systems and their impact on individuals accessing social and community services, is an asset.
Demonstrated experience delivering homelessness support services and working with Coordinated Entry and Coordinated Access systems and principles.
Proven interpersonal and cultural competency skills to work effectively and respectfully with people from diverse backgrounds and lived experiences.
Strong coaching, facilitation, and training skills to support staff learning and growth.
Clear verbal and written communication skills, with the ability to adapt to different audiences.
Strong organization, time management, and prioritization skills, with high attention to detail and solid problem-solving
Ability to respond well to unexpected changes, technology challenges, and crisis situations in a fast-paced environment
Proficiency with Microsoft Office and participant data management systems such as HMIS or equivalent

Additional Employment Requirements

As a condition of employment, all successful candidates are required to complete and maintain a Police Information Check. For those in direct service user-facing roles, a Vulnerable Sector Search is also required.

How to Apply

Please submit your resume and cover letter through our ADP Career Centre.

Distress Centre is an inclusive workplace. If you are invited for an interview and require accommodation, please let us know. If you require accommodation during the application process, please call our main office and ask to speak to Human Resources.

We may also use AI-enabled tools to support aspects of the recruitment process. All hiring decisions are made by people and are guided by our commitment to fairness and inclusion.

We thank all applicants for their interest; only those selected for an interview will be contacted.

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More about this job

Responsibilities

The Team Lead will supervise and coach a frontline team while overseeing the Justice Navigation Program at a multi-agency hub. They are responsible for monitoring program quality, managing staff workflows, and collaborating with community partners to support participants.

Requirements

Candidates must have a bachelor's degree in a human services field and 3 to 6 years of related leadership experience. Proficiency in homelessness support services, data management systems, and strong interpersonal skills are required.

Skills

Team supervision
Staff development
Coaching
Homelessness support
Crisis management
Program oversight
Data quality management
Interpersonal skills
Cultural competency
Facilitation
Training
Communication
Time management
Problem-solving
Microsoft Office
HMIS

Benefits

Generous vacation entitlement
RRSP matching
Health spending account
Extended health benefits
Dental benefits
On-site gym access
Paid development days
Staff development fund

Visa sponsorship

Not detected in the job text

Keywords

Coordinated Entry Program
Justice Navigation Program
Homelessness
Social Services
Leadership
Supervision
Coaching
HMIS
Microsoft Office
Crisis Support
Community Partnerships
Performance Management
Onboarding
Data Quality
Incident Reporting
Cultural Competency
Human Services
Addiction Support
Mental Health
Family Violence
Police Information Check
Vulnerable Sector Search
Program Management
Staff Development
Operational Oversight

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