Bilingual Client Support Worker
- Mattawa, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
The Client Support Worker supports front-line operations by gathering applicant information, managing reception, switchboard, and cheque pick-up services, and assisting with Social Services eligibility assessments. This position ensures responsive, high-quality customer service through strong program knowledge, accuracy, legislative compliance, policy awareness, community resource navigation, and proficient use of computer systems and software.
Qualifications:
- Post-secondary Diploma in Social Services, Human Services or related field or acceptable combination of education and experience;
- Two (2) years’ experience in a front-line role in a human services environment, preferably in a social service setting;
- Comprehensive knowledge of applicable Federal, Provincial and Municipal Legislation, policy, procedures and programs within DNSSAB;
- General knowledge of special needs/requirements of client populations accessing programs and services delivered by DNSSAB;
- General knowledge of the full range of community resources;
- Detail oriented with keen observation skills;
- High-level proficiency in desktop applications including Microsoft Office Suite;
- Ability to interpret and explain legislation, policy and procedures;
- Ability to communicate effectively and tactfully both oral and written;
- French and English, both oral and written, is required;
- Ability to respect confidentiality;
- Ability to work in a stressful, fast-paced environment and recognize emergency situations; and
- A valid Ontario Driver’s License and a vehicle available for use on the job.
More about this job
Responsibilities
Supports front-line operations by gathering applicant information and managing reception, switchboard, and cheque pick-up services. Assists with Social Services eligibility assessments while providing responsive customer service and ensuring accuracy, legislative compliance, and awareness of policies and community resources.
Requirements
Requires a post-secondary diploma in Social Services, Human Services, or a related field, or an acceptable combination of education and experience, plus two years of front-line experience in a human services environment. Candidates must have strong knowledge of relevant legislation, policies, programs, and community resources; be proficient with Microsoft Office; communicate effectively in French and English; maintain confidentiality; and have a valid Ontario driver's license and a vehicle available for work.
Skills
- Customer Service
- Applicant Information Gathering
- Reception and Switchboard Operations
- Social Services Eligibility Assessment
- Legislative Compliance
- Policy Interpretation
- Community Resource Navigation
- Microsoft Office
- Written and Oral Communication
- Confidentiality
- Attention to Detail
- Emergency Recognition
- French-English Bilingual Communication
- Computer Systems Proficiency
Visa sponsorship
Not detected in the job text
Categories
- Social Services
- Customer Service & Support
- Government & Public Sector
- Administrative
Keywords
- Social Services
- Human Services
- Front-Line Operations
- Customer Service
- Applicant Information
- Reception
- Switchboard
- Cheque Pick-Up
- Eligibility Assessments
- Federal Legislation
- Provincial Legislation
- Municipal Legislation
- Policies and Procedures
- Community Resources
- Client Support
- Microsoft Office Suite
- Desktop Applications
- Confidentiality
- Emergency Situations
- French
- English
- Ontario Driver's License
- Vehicle