Closed listing
Client Support Worker - Bilingual
- North Bay, ON, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
The Client Support Worker supports frontline operations by gathering applicant information, managing reception, switchboard, and cheque pick-up services, and assisting with Social Services eligibility assessments. This position ensures responsive, high-quality customer service through strong program knowledge, accuracy, legislative compliance, policy awareness, community resource navigation, and proficient use of computer systems and software.
Qualifications:
- Post-secondary Diploma in Social Services, Human Services or related field, or acceptable combination of education and experience;
- Two (2) years’ experience in a front-line role in a human services environment, preferably in a social service setting;
- Comprehensive knowledge of applicable Federal, Provincial and Municipal Legislation, policy, procedures and programs within DNSSAB;
- General knowledge of special needs/requirements of client populations accessing programs and services delivered by DNSSAB;
- General knowledge of the full range of community resources;
- Detail oriented with keen observation skills;
- High-level proficiency in desktop applications including Microsoft Office Suite;
- Ability to interpret and explain legislation, policy and procedures;
- Ability to communicate effectively and tactfully both oral and written;
- French and English, both oral and written, is required;
- Ability to work in a stressful, fast-paced environment and recognize emergency situations;
- A valid Ontario Driver’s License and a vehicle available for use on the job.
- Respect confidentiality
More about this job
Responsibilities
Gather applicant information, manage reception, switchboard, and cheque pick-up services, and assist with Social Services eligibility assessments. Provide responsive customer service while applying program knowledge, maintaining accuracy and legislative compliance, navigating community resources, and using computer systems and software.
Requirements
Requires a post-secondary diploma in Social Services, Human Services, or a related field, or an acceptable combination of education and experience, plus two years of frontline experience in a human services environment. Candidates need knowledge of relevant legislation, policies, programs, client needs, and community resources; strong communication and computer skills; fluency in written and spoken French and English; a valid Ontario driver's license and access to a vehicle; and the ability to maintain confidentiality and work effectively in stressful situations.
Skills
- Frontline Customer Service
- Applicant Information Gathering
- Reception and Switchboard Operations
- Social Services Eligibility Assessments
- Knowledge of Legislation and Policy
- Community Resource Navigation
- Microsoft Office
- Attention to Detail
- Observation Skills
- Interpreting and Explaining Procedures
- Oral and Written Communication
- French and English Bilingual Communication
- Confidentiality
- Emergency Recognition
- Working in a Fast-Paced Environment
Visa sponsorship
Not detected in the job text
Categories
- Social Services
- Customer Service & Support
- Government & Public Sector
- Administrative
Keywords
- Social Services
- Human Services
- Frontline Operations
- Customer Service
- Applicant Information
- Reception
- Switchboard
- Cheque Pick-Up
- Eligibility Assessments
- Federal Legislation
- Provincial Legislation
- Municipal Legislation
- Policies and Procedures
- Program Knowledge
- Community Resources
- Client Needs
- Microsoft Office
- Desktop Applications
- Confidentiality
- French
- English
- Ontario Driver's License
- Emergency Situations