Jobs in Canada

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District of Nipissing Social Services Administration Board

Client Support Worker - Bilingual

North Bay, ON, Canada

Job type: Full-time
Apply by: Mar 30, 2027
Posting language: English
Posted: Oct 1, 2026

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Original job description

The Client Support Worker supports frontline operations by gathering applicant information, managing reception, switchboard, and cheque pick-up services, and assisting with Social Services eligibility assessments. This position ensures responsive, high-quality customer service through strong program knowledge, accuracy, legislative compliance, policy awareness, community resource navigation, and proficient use of computer systems and software.

Qualifications:

Post-secondary Diploma in Social Services, Human Services or related field, or acceptable combination of education and experience;
Two (2) years’ experience in a front-line role in a human services environment, preferably in a social service setting;
Comprehensive knowledge of applicable Federal, Provincial and Municipal Legislation, policy, procedures and programs within DNSSAB;
General knowledge of special needs/requirements of client populations accessing programs and services delivered by DNSSAB;
General knowledge of the full range of community resources;
Detail oriented with keen observation skills;
High-level proficiency in desktop applications including Microsoft Office Suite;
Ability to interpret and explain legislation, policy and procedures;
Ability to communicate effectively and tactfully both oral and written;
French and English, both oral and written, is required;
Ability to work in a stressful, fast-paced environment and recognize emergency situations;
A valid Ontario Driver’s License and a vehicle available for use on the job.
Respect confidentiality

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More about this job

Responsibilities

Gather applicant information, manage reception, switchboard, and cheque pick-up services, and assist with Social Services eligibility assessments. Provide responsive customer service while applying program knowledge, maintaining accuracy and legislative compliance, navigating community resources, and using computer systems and software.

Requirements

Requires a post-secondary diploma in Social Services, Human Services, or a related field, or an acceptable combination of education and experience, plus two years of frontline experience in a human services environment. Candidates need knowledge of relevant legislation, policies, programs, client needs, and community resources; strong communication and computer skills; fluency in written and spoken French and English; a valid Ontario driver's license and access to a vehicle; and the ability to maintain confidentiality and work effectively in stressful situations.

Skills

Frontline Customer Service
Applicant Information Gathering
Reception and Switchboard Operations
Social Services Eligibility Assessments
Knowledge of Legislation and Policy
Community Resource Navigation
Microsoft Office
Attention to Detail
Observation Skills
Interpreting and Explaining Procedures
Oral and Written Communication
French and English Bilingual Communication
Confidentiality
Emergency Recognition
Working in a Fast-Paced Environment

Visa sponsorship

Not detected in the job text

Keywords

Social Services
Human Services
Frontline Operations
Customer Service
Applicant Information
Reception
Switchboard
Cheque Pick-Up
Eligibility Assessments
Federal Legislation
Provincial Legislation
Municipal Legislation
Policies and Procedures
Program Knowledge
Community Resources
Client Needs
Microsoft Office
Desktop Applications
Confidentiality
French
English
Ontario Driver's License
Emergency Situations

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