Employment Type: Full-time (Permanent)
Department: Real Estate and Property Management
Union: Included (CUPE)
Classification: Union (Level 3)
Salary: $29.87/hr
File #: 26-REPM-07 (1 Open)
Posting Date: November 10, 2026
Posting Close: November 20, 2026
Reason for vacancy: New Position
Position Summary
Reporting to the Building Operations and Maintenance Supervisor, the Building Operator is responsible for the safe operation, monitoring, inspection, preventative maintenance, troubleshooting, and optimization of the Agency's mechanical, electrical, life safety, and building automation systems. The Building Operator ensures the reliable operation of critical building infrastructure, supports regulatory compliance, and coordinates specialized maintenance activities to maximize equipment performance, safety, and system reliability.
The Building Operator serves as the technical resource for building systems and provides escalation support for complex maintenance issues beyond the scope of routine maintenance. The position works collaboratively with Property Management, Maintenance Workers, contractors, and tenants to ensure safe, efficient, and uninterrupted building operations.
The successful candidate will maintain positive working relationships with staff, contractors, service providers, and tenants while demonstrating professionalism and sensitivity when working in supportive housing environments.
Duties and Responsibilities Building Systems Operations
- Operate, monitor, inspect, troubleshoot, and optimize critical building systems, including:
- HVAC systems
- Boilers and hydronic heating systems
- Building Automation System (BAS)
- Electrical distribution systems
- Emergency power generation
- Fire alarm and fire suppression systems
- Domestic water distribution
- Elevators
- Monitor system performance through inspections, BAS alarms, trend analysis, and operational data to identify deficiencies and ensure equipment reliability and energy efficiency.
- Perform daily building rounds and technical inspections of mechanical, electrical, life safety, and building systems.
- Diagnose equipment failures, determine appropriate corrective actions, and coordinate repairs to minimize downtime.
- Recommend operational improvements and equipment upgrades to improve system reliability and lifecycle performance.
Preventative Maintenance
- Plan, schedule, and perform preventative maintenance activities for critical building infrastructure, including but not limited to:
- Generator testing and documentation
- Boiler inspections and operational adjustments
- HVAC preventative maintenance
- BAS monitoring and scheduling adjustments
- Condenser cleaning
- Filter replacement
- Fire protection impairments
- Mechanical equipment inspections
- Ensure preventative maintenance activities are completed in accordance with manufacturers' recommendations, regulatory requirements, and Agency standards.
- Maintain accurate preventative maintenance schedules, equipment histories, and maintenance records using Yardi Breeze or other approved computerized maintenance management systems (CMMS).
Technical Support and Asset Reliability
- Serve as the technical escalation resource for complex building systems issues that exceed the scope of routine maintenance.
- Provide technical guidance and support to Maintenance Workers regarding specialized building systems.
- Participate in root cause analysis of recurring equipment failures and recommend long-term corrective actions.
- Identify equipment nearing end of life and provide recommendations for capital replacement and lifecycle planning.
- Review equipment performance trends and recommend improvements to maximize operational efficiency and system uptime.
Contractor Coordination
- Coordinate and oversee licensed contractors performing work on critical building systems.
- Review work plans, methods of procedure (MOPs), shutdown requirements, and commissioning activities.
- Ensure contractors comply with Agency safety requirements and applicable legislation.
- Obtain quotations and technical information for specialized repairs and replacement equipment.
- Verify completion and quality of contractor work before systems are returned to service.
Regulatory Compliance and Safety
- Administer and support building compliance programs including:
- Lock Out/Tag Out (LOTO)
- Hot Work
- Working at Heights
- Roof Access
- Ladder Safety
- Power Tool Safety
- WHMIS
- Maintain compliance with applicable legislation, including:
- Ontario Building Code
- Ontario Fire Code
- Occupational Health and Safety Act
- NFPA standards
- Other applicable technical regulations
- Maintain inspection records, testing documentation, equipment logs, and regulatory documentation.
- Participate in audits and regulatory inspections.
Emergency Response
- Respond to building emergencies involving critical infrastructure, including:
- Fire alarms and investigations
- Flooding and water system failures
- Sprinkler discharges
- Mechanical and electrical failures
- Power outages
- Equipment shutdowns
- Coordinate restoration of critical building systems following emergency events.
- Participate in emergency preparedness planning and post-incident reviews.
Operational Support
- Maintain mechanical rooms, electrical rooms, storage areas, rooftops, and other building service spaces in a safe, organized, and compliant condition.
- Provide specialized technical support within occupied units only where issues involve building systems or infrastructure requiring advanced technical expertise.
- Support unit turnover activities involving mechanical, electrical, plumbing, or life safety systems where specialized technical knowledge is required.
- Collaborate with Property Management, Maintenance Workers, and external service providers to ensure effective building operations.
Relationship Management
- Foster cooperative working relationships with colleagues, contractors, and service providers.
- Interact respectfully and professionally with tenants, including individuals experiencing homelessness, mental health challenges, addictions, or other vulnerabilities.
- Demonstrate strong communication, teamwork, and customer service skills while maintaining appropriate professional boundaries.
Other
- Maintain inventory of specialized tools, testing equipment, PPE, and technical supplies.
- Perform other related duties consistent with the responsibilities of the position.
Qualifications- Minimum Grade 12 education.
- Minimum 2–5 years of experience operating and maintaining commercial, institutional, multi-residential, or supportive housing building systems.
- Building Environmental Systems (BES) Certification.
- Demonstrated knowledge of:
- HVAC systems
- Building Automation Systems (BAS)
- Boilers and heating systems
- Electrical distribution
- Plumbing systems
- Fire alarm and fire protection systems
- Emergency power systems
- Minimum 2–3 years' experience using Computerized Maintenance Management Systems (CMMS), preferably Yardi Breeze or similar software.
- Working knowledge of:
- Ontario Building Code
- Ontario Fire Code
Dixon Hall may use Artificial Intelligence-assisted tools during the recruitment process to support efficiency and consistency. Final hiring decisions are made by the Human Resources team.
Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies. If selected for an interview, please inform the hiring manager or the People and Culture team at peopleandculture@dixonhall.org of any accommodations you may require during the interview process.
To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences. Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.
