Home Support Worker, Relief

Employment Type: Relief, Permanent
Department: Senior Services
Union: Included (CUPE Local 2497)
Classification: Union (Level 1)
Salary: $23.97 per hour (Level 1)
File #: 26-SCY-30 (1 OPEN)
Posting Date: November 3, 2026
Posting Close: November 13, 2026
Reason for vacancy: New Position

Position Summary
Reporting to the Manager, Assisted Living and Home Support Programs, the Home Support Worker (HSW) assists residents who are frail or ill to complete activities of daily living. The HSW follows a pre-determined service plan that usually involves a combination of cleaning and essential homemaking tasks. The HSW may be required to work with clients who smoke in their home, who have pets in the home, or who are experiencing bedbug infestations.
The HSW is responsible for observing and reporting any changes in residents’ health or social status and for keeping records of each resident’s service plan. The HSW responds to all requests for emergency assistance and is responsible for assessing the type of emergency and intervention required. The HSW should be capable of working with clients of diverse social, cultural, and language backgrounds.

Core Competencies

• Adaptability
• Accountability
• Communication
• Decision Making
• Negotiation
• Networking and Relationship Building
• Problem Solving
• Risk Management
• Self-motivated and directed

Duties and Responsibilities

Essential Homemaking

• Completing household management tasks such as laundry, grocery shopping, bed-making, washroom cleaning, vacuuming, mopping and meal preparation.
• Providing emergency first aid and/ or CPR until EMS arrives, when required.

• Receiving monies, issuing receipts, submitting payments to Supervisor.

• Record-keeping responsibilities:  entering data each shift in the electronic data system.
• Keep the Care Coordinator and/or Manager up-to-date on changes in resident’s situation.
• Complete paperwork and/or administrative duties as required.
• Support Systems and Professional Development:
  • Attending staff meetings, performance reviews, and supervision meetings as scheduled.
  • Participating in briefings to relief staff during shift changes.
  • Attending in-house training opportunities as scheduled.

This job description does not represent a complete account of the duties and responsibilities of the job but rather a summary of those duties and responsibilities in effect at the time of writing. The role and its responsibilities will evolve as the Agency grows and develops to meet community and client needs. Future responsibilities will include such duties as assigned in keeping with the developing nature of the job.

Qualifications

• 1- 2 years’ experience with Home Support managing household budgets, purchasing household food and supplies, caring for the upkeep of a home, completing the daily tasks and responsibilities of independent living.
• First Aid/CPR Training an asset.
• Excellent interpersonal, personal care and household management skills.
• Strong English language skills, verbal and written communication skills; knowledge of other languages an asset.
• Knowledge of Gerontology and Mental Health issues an asset.
• Ability to respond and act on emergency situations.
• Demonstrated ability to work independently and collaboratively as part of a team.
• Must be qualified to work in Canada legally for Dixon Hall.
• Satisfactory Vulnerable Sector Police Records Check.
• Must be fully vaccinated against the COVID-19 virus with a vaccine approved for use in Canada.

Dixon Hall may use Artificial Intelligence-assisted tools during the recruitment process to support efficiency and consistency. Final hiring decisions are made by the Human Resources team.

Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies. If selected for an interview, please inform the hiring manager or the People and Culture team at peopleandculture@dixonhall.org of any accommodations you may require during the interview process.

To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences. Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.