Mandarin Outreach Worker, FT

Employment Type: Full-time (Long-Term Contract)
Department: Senior Services
Union: Included (CUPE)
Classification: Union (Level 3)
Salary: $29.87/hour
File #: 26-SCY-31 (1 Open)
Posting Date: November 5, 2026
Posting Close: November 16, 2026
Reason for vacancy: Replacement

Position Summary 

Reporting to the Manager, Programs and Services, Seniors Services. The Mandarin Outreach Worker uses community development and outreach approach to build relationships within Mandarin-speaking community; support Mandarin-speaking women to deal with domestic violence and other family issues; train leaders and build capacity of community to promote anti-violence work and response to other issues important to the community, such as employment, parenting. The worker would also support cultural awareness within Dixon Hall regarding Mandarin-speaking community; translate appropriate material into Chinese; identify resources and provide support to programs and services within Dixon Hall and other agencies for the Mandarin-speaking community.


Duties and Responsibilities 

Planning:

• Plan and implement outreach strategy to the Mandarin speaking community;
• Plan with Mandarin speaking women on supporting women experiencing domestic violence and other family issues;
• Develop needs assessment tool to identify major issues for the Mandarin-speaking community and skills within the community to deal with issues;
• Plan with Dixon Hall staff to raise awareness of Mandarin-speaking community’
• Work with other programs/services at Dixon Hall to address the need of the community, e.g.: employment skill training, income tax service, supporting Mandarin-speaking seniors.  

Training:

• Develop and train volunteers within the Mandarin-speaking community on violence prevention and other important community issues and building community capacity. Working with Dixon Hall staff to develop expertise in responding to issues with cultural sensitivity.
• Community Development and Education:
• Outreach to the Mandarin-speaking community;
• Develop preventive community education strategy on domestic violence
• Work with focus groups to understand community issues and develop programmatic responses;
•  Networking with other agencies to identify service gaps and resources for the Mandarin-speaking community;
• Support Mandarin speaking women and families on violence prevention and other issues identified by the community;
• Support resident driven social and cultural activities;
• Develop leadership within the Mandarin-speaking community to respond to its own issues.

Counseling:

• Provide leadership to women’s support groups on issues such as violence, parenting;
• Provide support to members of the Mandarin-speaking community who require assistance, e.g., women who are victims of domestic violence, newcomers who are looking for skill training and employment.
• Offer crisis intervention and referral to other agencies as necessary;
• Collaborate with other social, health, employment, legal professionals in creating networks of support for individuals and groups.

Evaluation:

• Work with the Department Head to complete all necessary reports to funders;
• Identify strengths and challenges of the program;
• Identify opportunities for Dixon Hall and other agencies to develop resources and be more culturally sensitive to the community.

Administration:

• Maintain records of needs assessments;
• Maintain confidential records of support group work and individual clients;
• Track program expenditures and work with Department Head in maintaining the program budget.

Fundraising:

• Assist in developing further resources for programs for the community

Qualifications

• Fluent in both Mandarin and English, written and oral
• Diploma or degree in social services or related field or relevant experience
• Experience and knowledge working with women on domestic violence issues, in group and individual setting;
• Experience or training in crisis counseling and intervention;
• Knowledge of resources for families experiencing domestic violence;
• Experience with individual advocacy and support work;
• Knowledge and understanding of community development and outreach work;
• Experience working with and understanding of newcomer issues with the Mandarin-speaking community, such as employment and skill development. Able to relate well with families in a community setting, working towards fulfilling Dixon Hall’s Mission Statement;
• Experience with networking and collaborating with other agencies and groups;
• Experience working with and training volunteers and community people;
• Strong analytic framework regarding the reasons for poverty, unemployment and the challenges that children and families face in these contexts;
• Capacity to plan and anticipate challenges in the work;
• Able to identify issues and possible solutions;
• Ability to work with other professionals in community agencies and government offices;
• Good public speaking skills;
• Good writing skills for necessary documentation to funders and other stakeholders;
• Conflict resolution skills;
• Ability to work as an individual and a team member;
• Ability to inspire others to work as a team.
• Must be qualified to work in Canada legally for the employer.
• Able to provide a Vulnerable Sector Screening check with a ‘Clear’ or satisfactory result that meets the operational requirements of the Agency.

Dixon Hall may use Artificial Intelligence-assisted tools during the recruitment process to support efficiency and consistency. Final hiring decisions are made by the Human Resources team.

Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies. If selected for an interview, please inform the hiring manager or the People and Culture team at peopleandculture@dixonhall.org of any accommodations you may require during the interview process.

To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences. Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.