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Added 9 mins ago
Thrift Store Clerk
The Salvation Army in Canada
Ingersoll, ON
Part-time
Inform your supervisor of all donor/customer complaints, comments and concerns regarding customer service, prices, merchandise, etc.
Added 26 mins ago
Delivery Service Centre Analyst
Sysco
Milton, ON · Halifax, NS · Sysco Canada Inc.
Full-time
Préparer des communications générales destinées à la distribution au sein des opérations (heures de répartition, etc.)
Added 1 hour ago
Pharmacy Assistant
Sanya’k̓ula
Vancouver, BC
Full-time
…signature, and maintains related stock control records. Liaises with supervisor or delegated Pharmacist regarding problems with inventory and related…
Added 1 hour ago
Pharmacy Assistant
Sanya’k̓ula
Vancouver, BC
Full-time
…signature, and maintains related stock control records. Liaises with supervisor or delegated Pharmacist regarding problems with inventory and related…
Added 1 hour ago
Evening Concierge - Casual
Optima Living
Victoria, BC
…visitors, and team members while supporting smooth evening operations within the community. This role acts as the primary point of contact for residents, team members, and emergency…
Added 1 hour ago
Packaging Changeover Technician
Andrew Peller Limited
Grimsby, ON
We are seeking a Packaging Changeover Technician to join our Operations Team in a full-time permanent position.
Added 1 hour ago
Shelter Worker, FT
Dixon Hall
Toronto, ON
Full-time
Reporting to the Supervisor, Shelter and Respite Services, the Shelter Worker responds to the needs of clients of the Agency’s shelters and works with them on an individual basis to assist…
Added 2 hours ago
Shelter Worker, FT
Dixon Hall
Toronto, ON
Full-time
Reporting to the Supervisor, Shelter and Respite Services, the Shelter Worker responds to the needs of clients of the Agency’s shelters and works with them on an individual basis to assist…
Added 2 hours ago
Team Lead (Reverse)
Metro Supply Chain
Mississauga, ON
Full-time
Coordinate communications effectively with internal and external clients.
Added 2 hours ago
Warehouse Associate
Alliance
ON
$24 to $26 CAD / hour
…clients, we position valued solutions for all of their wireless communications…
Added 2 hours ago
Internal - Temporary Full-Time H4 Receptionist (A)
Housing Information Services
Windsor, ON
Full-time · Temporary
Under the direction of the Site Supervisor(s), assisting with the effective and efficient implementation of the City of Windsor’s Homelessness and Housing Help Hub Program within…
Added 2 hours ago
Warehouse Associate
Alliance US
Mississauga, ON
$24 to $26 CAD / hour
…clients, we position valued solutions for all of their wireless communications…
Added 2 hours ago
Warehouse Associate
Tessco, LLC
ON
$24 to $26 CAD / hour
…consumer experience for things like entertainment, shopping, and communications. In fact, wireless technology touches every aspect of our daily…
Added 2 hours ago
Shelter Worker, FT
Dixon Hall
Toronto, ON
Full-time
Reporting to the Supervisor, Shelter and Respite Services, the Shelter Worker responds to the needs of clients of the Agency’s shelters and works with them on an individual basis to assist…
Added 2 hours ago
Shelter Worker, FT
Dixon Hall
Toronto, ON
Full-time
Reporting to the Supervisor, Shelter and Respite Services, the Shelter Worker responds to the needs of clients of the Agency’s shelters and works with them on an individual basis to assist…
Added 2 hours ago
Shelter Worker, FT
Dixon Hall
Toronto, ON
Full-time
Reporting to the Supervisor, Shelter and Respite Services, the Shelter Worker responds to the needs of clients of the Agency’s shelters and works with them on an individual basis to assist…
Added 3 hours ago
Scaler / Forest Technician
GreenFirst Forest Products
Kapuskasing, ON
$58,862 to $75,538 CAD / year
Full-time
Report to Senior Forest Technician (Summer) and Operations Supervisor (Winter).
Added 3 hours ago
Shelter Worker, FT
Dixon Hall
Toronto, ON
Full-time
Reporting to the Supervisor, Shelter and Respite Services, the Shelter Worker responds to the needs of clients of the Agency’s shelters and works with them on an individual basis to assist…
Added 3 hours ago
Aide clerical, production/Clerical Support, Production
Protective Industrial Products
Laval, QC
Full-time
…soutien administratif quotidien nécessaire au bon déroulement des opérations. La personne titulaire du poste veille à l’exactitude des données, à la préparation et au classement des…
Added 4 hours ago
Emergency Communications Representative (Temporary)
ATCO
Edmonton, AB
$35.83 CAD / hour
Full-time
As an Emergency Communications Representative, you will work closely with field personnel, internal departments, emergency services, and external agencies. You will provide critical support…
Added 4 hours ago
Thrift Store Clerk
The Salvation Army Canada and Bermuda Territory
Ingersoll, ON
Part-time
Inform your supervisor of all donor/customer complaints, comments and concerns regarding customer service, prices, merchandise, etc.
Added 4 hours ago
Baseperson I (Spare) (Dispatch) (Hebbville)
The Government of Nova Scotia
Hebbville, NS
…opportunity to get involved with supporting the efficient flow of communications pertaining to summer and winter road construction, snow and ice control activities, and maintenance…
Added 4 hours ago
Baseperson I (Winter Works Period) (Hebbville)
The Government of Nova Scotia
Hebbville, NS
…opportunity to get involved with supporting the efficient flow of communications pertaining to summer and winter road construction, snow and ice control activities, and maintenance…
Added 4 hours ago
Internal/External - PT Client Support Worker (J2)
Housing Information Services
Windsor, ON
Part-time
Under the direction of the Site Supervisor(s), assisting with the effective and efficient implementation of the City of Windsor’s Homelessness and Housing Help Hub Program within…
Added 8 hours ago
Chef de Partie
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Under the direction of the Executive Chef, or Sous Chef, the Supervisor is responsible to lead, coach, motivate and oversee all staff and aspects of the Food & Beverage departmental…

Dixon Hall

Shelter Worker, FT

Toronto, ON, M5G 1P4, Canada

Pay: Employment Type: Full-time, Long Term Contract Department: Shelter and Respite Services Union: Included (CUPE Local 2497) Salary: $26.51/hr (Level 2) File #: 26-SRS-15 (1 OPEN) Posting Date: October 1, 2026 Posting Close: October 15, 2026 Reason for vacancy: New Hire
Job type: Full-time
Apply by: Dec 30, 2026
Experience: Minimum 2 years relevant experience providing support to homeless and/or marginally housed, and mental health, addiction, or abuse issues.
Posting language: English
Posted: Oct 1, 2026

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Original job description

Employment Type: Full-time, Long Term Contract
Department: Shelter and Respite Services
Union: Included (CUPE Local 2497)
Salary: $26.51/hr (Level 2)
File #: 26-SRS-15 (1 OPEN)
Posting Date: October 1, 2026
Posting Close: October 15, 2026
Reason for vacancy: New Hire

The Shelter Worker is required to work Monday - Friday from 3pm- 11pm. The location will be 81 Elizabeth St, Toronto, ON.

Position Summary
Reporting to the Supervisor, Shelter and Respite Services, the Shelter Worker responds to the needs of clients of the Agency’s shelters and works with them on an individual basis to assist them in improving their overall quality of life.

Responsibilities

Work in an effective, efficient and client focused manner to achieve the best outcomes for clients.
Work collaboratively with shelter and housing team, other Dixon Hall staff and departments and volunteers.
Respond to the needs of residents using the facility.
Responsible for the day-to-day operations of the facility and the care of the residents
Provide a safe and trustworthy environment and encourage residents’ input.
Complete intakes and discharges
Establish empathetic rapport with residents.
Adhere to Dixon Hall’s mission, vision, policies and practices, Toronto Shelter Standards, Municipal fire safety, Board of Health guidelines and Hostel guidelines in the operation of the program.
Participate in the planning and delivery of programs and activities to address the health, employment, housing and social and recreational needs of the residents.
Work as a resource for residents, particularly around housing issues, support and advocacy.
Develop positive relationships with community groups, neighbours and resources in the larger community.
Implement the shelter policies, procedures and residency agreements in a spirit of fairness and respect.
Participate in on-going team building, ensuring peer accountability, strong communications and support.
Attend and actively participate in department and agency meetings and training, workshops, etc. as required.
Use intervention and mediation skills to defuse potential conflicts.
Ensure all relevant information is communicated to the Manager and co-workers.
Perform light housekeeping and maintenance tasks to ensure a clean work environment.
Undertake other tasks and responsibilities as assigned within the purview of the job description.
Ensure all record keeping is up to date; review all incidents and log reports on each shift.
Participate in Client Intake Process in the Shelter(s).
Maintain appropriate information for funder reports as necessary.
Maintain client files.
Provide letters for clients.

Qualifications

Community Worker or Social Services Worker Diploma.
Minimum 2 years relevant experience providing support to homeless and/or marginally housed, and mental health, addiction, or abuse issues.
Valid certificates in Standard First Aid and CPR, Hostel Standards, CPI, Case Management, Anti-racism/Anti-oppression, Documentation (Note Taking) Skills, WHMIS.
Crisis Management and prevention skills.
Demonstrable awareness and knowledge of issues impacting homeless individuals.
Understanding and appreciation for issues of inclusion and diversity.
Demonstrable commitment to principles of anti-racism, anti-sexism and to challenging other forms of oppression.
Strong written and verbal English language skills; fluency in other languages will be considered an asset.
Effective communication skills; computer literacy.
Ability to work effectively in a collaborative team environment.
SMIS knowledge will be considered an asset.
Ability to take responsibility for and work through difficult personal reactions.
Related training and/or experience working with disadvantaged, homeless or marginally housed.
Knowledge of issues affecting this population and knowledge of emergency and social services.
Ability to handle emergency situations; conflict resolution and harm reduction skills required.
Strong interpersonal skills and commitment to teamwork approach
Must be qualified to work in Canada legally for the employer.
Able to provide a Vulnerable Sector Screening check with a “Clear” or satisfactory result that meets the operational requirements of the agency.

Dixon Hall may use Artificial Intelligence-assisted tools during the recruitment process to support efficiency and consistency. Final hiring decisions are made by the Human Resources team.

Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies. If selected for an interview, please inform the hiring manager or the People and Culture team at peopleandculture@dixonhall.org of any accommodations you may require during the interview process.

To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences. Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.

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More about this job

Responsibilities

The Shelter Worker manages daily facility operations and provides direct support to residents to improve their quality of life. They are responsible for conducting intakes, maintaining client files, and ensuring a safe, inclusive environment through conflict mediation and advocacy.

Requirements

Candidates must hold a Community Worker or Social Services Worker Diploma and have at least two years of experience working with homeless or marginalized populations. Essential certifications include Standard First Aid, CPR, CPI, and a clear Vulnerable Sector Screening check.

Skills

Case management
Crisis intervention
Conflict resolution
Harm reduction
Intake and discharge
Documentation
First aid
CPR
Mental health support
Addiction support
Advocacy
Interpersonal skills
Teamwork
Computer literacy
Communication skills

Visa sponsorship

Not detected in the job text

Keywords

Shelter Worker
Social Services
Homelessness
Mental Health
Addiction
Case Management
Crisis Intervention
Harm Reduction
Conflict Resolution
Standard First Aid
CPR
CPI
WHMIS
SMIS
Vulnerable Sector Screening
Intake
Advocacy
Community Support
Documentation
Anti-racism
Anti-oppression
Inclusion
Diversity
Hostel Standards
Fire Safety

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