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Added 2 mins ago
Supervisor - Patient Accounts - Regular Full-time 2026-17531 (2026-17531)
Sunnybrook
Toronto, ON
Full-time
Reporting to the Manager, Corporate Billing, Accounts Receivable & Revenue Management the Supervisor will be responsible for:
Added 2 mins ago
Sales Associate Part-Time - Yorkdale
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Part-time
Reporting to the Store Manager, essential responsibilities include but are not limited to:
Added 2 mins ago
Pharmacy Technician
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Toronto, ON
Full-time
Carry out other cross functional duties as assigned by pharmacy manager or designate
Added 2 mins ago
Material Handler Specialist
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Full-time
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Added 2 mins ago
Maintenance Planner (Full-time Permanent)
Manufacturing Job Site
ON · Kenora, ON
Full-time
Reporting directly to the Maintenance and Operations Manager, the Maintenance Planner provides coordination, organization, and strategic support to the maintenance function, ensuring…
Added 2 mins ago
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Added 2 mins ago
Ice Rink Operator | Part-Time | Tribute Communities Centre
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Perform other duties as assigned by the Operations Manager and/or the Assistant Operations Manager
Added 2 mins ago
Compounding Manager
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The Compounding Manager is responsible for managing and overseeing all compounding activities to ensure batches are produced safely, efficiently, and in accordance with approved formulas,…
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Technology Procurement Lead
illumin
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Added 2 mins ago
Assistant Manager
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Added 2 mins ago
Project Manager - Markham, ON (Onsite)
Tenth Revolution Group
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$70,000 to $95,000 CAD / year
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Project Manager – Engineering & Software Integration
Added 2 mins ago
Senior Cloud Platform Engineer (AWS), AI Infrastructure - Evinova
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The Machine Learning and Artificial Intelligence Operations team (ML/AI Ops) is the cloud platform engineering team responsible for building and operating the infrastructure that enables…
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Added 2 mins ago
Assistant Produce Manager
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You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
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Added 3 mins ago
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Club Coordinator
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…Club Coordinator Staff position, accountable directly to the Manager of Clubs. The Club Coordinator is responsible for communicating with club members and providing direction for members…
Added 3 mins ago
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The Receptionist supports resident services, administrative functions, communication processes, and office operations. Responsibilities may vary based on the size, operational requirements,…
Added 18 mins ago
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…support department sales goals. Working closely with the Parts Manager, you will help keep the department organized, customer-focused, and operating safely while coaching and supporting…
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Dixon Hall

Shelter Worker, FT

Toronto, ON, M5G 1P4, Canada

Pay: Employment Type: Full-time, Long Term Contract Department: Shelter and Respite Services Union: Included (CUPE Local 2497) Salary: $26.51/hr (Level 2) File #: 26-SRS-16 (1 OPEN) Posting Date: October 1, 2026 Posting Close: October 15, 2026 Reason for vacancy: New Hire
Job type: Full-time
Apply by: Dec 30, 2026
Experience: Minimum 2 years relevant experience providing support to homeless and/or marginally housed, and mental health, addiction, or abuse issues.
Posting language: English
Posted: Oct 1, 2026

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Original job description

Employment Type: Full-time, Long Term Contract
Department: Shelter and Respite Services
Union: Included (CUPE Local 2497)
Salary: $26.51/hr (Level 2)
File #: 26-SRS-16 (1 OPEN)
Posting Date: October 1, 2026
Posting Close: October 15, 2026
Reason for vacancy: New Hire

The Shelter Worker is required to work Monday - Friday from 7:00 am- 3:00 pm. The location will be 81 Elizabeth St, Toronto, ON.

Position Summary
Reporting to the Supervisor, Shelter and Respite Services, the Shelter Worker responds to the needs of clients of the Agency’s shelters and works with them on an individual basis to assist them in improving their overall quality of life.

Responsibilities

Work in an effective, efficient and client focused manner to achieve the best outcomes for clients.
Work collaboratively with shelter and housing team, other Dixon Hall staff and departments and volunteers.
Respond to the needs of residents using the facility.
Responsible for the day-to-day operations of the facility and the care of the residents
Provide a safe and trustworthy environment and encourage residents’ input.
Complete intakes and discharges
Establish empathetic rapport with residents.
Adhere to Dixon Hall’s mission, vision, policies and practices, Toronto Shelter Standards, Municipal fire safety, Board of Health guidelines and Hostel guidelines in the operation of the program.
Participate in the planning and delivery of programs and activities to address the health, employment, housing and social and recreational needs of the residents.
Work as a resource for residents, particularly around housing issues, support and advocacy.
Develop positive relationships with community groups, neighbours and resources in the larger community.
Implement the shelter policies, procedures and residency agreements in a spirit of fairness and respect.
Participate in on-going team building, ensuring peer accountability, strong communications and support.
Attend and actively participate in department and agency meetings and training, workshops, etc. as required.
Use intervention and mediation skills to defuse potential conflicts.
Ensure all relevant information is communicated to the Manager and co-workers.
Perform light housekeeping and maintenance tasks to ensure a clean work environment.
Undertake other tasks and responsibilities as assigned within the purview of the job description.
Ensure all record keeping is up to date; review all incidents and log reports on each shift.
Participate in Client Intake Process in the Shelter(s).
Maintain appropriate information for funder reports as necessary.
Maintain client files.
Provide letters for clients.

Qualifications

Community Worker or Social Services Worker Diploma.
Minimum 2 years relevant experience providing support to homeless and/or marginally housed, and mental health, addiction, or abuse issues.
Valid certificates in Standard First Aid and CPR, Hostel Standards, CPI, Case Management, Anti-racism/Anti-oppression, Documentation (Note Taking) Skills, WHMIS.
Crisis Management and prevention skills.
Demonstrable awareness and knowledge of issues impacting homeless individuals.
Understanding and appreciation for issues of inclusion and diversity.
Demonstrable commitment to principles of anti-racism, anti-sexism and to challenging other forms of oppression.
Strong written and verbal English language skills; fluency in other languages will be considered an asset.
Effective communication skills; computer literacy.
Ability to work effectively in a collaborative team environment.
SMIS knowledge will be considered an asset.
Ability to take responsibility for and work through difficult personal reactions.
Related training and/or experience working with disadvantaged, homeless or marginally housed.
Knowledge of issues affecting this population and knowledge of emergency and social services.
Ability to handle emergency situations; conflict resolution and harm reduction skills required.
Strong interpersonal skills and commitment to teamwork approach
Must be qualified to work in Canada legally for the employer.
Able to provide a Vulnerable Sector Screening check with a “Clear” or satisfactory result that meets the operational requirements of the agency.

Dixon Hall may use Artificial Intelligence-assisted tools during the recruitment process to support efficiency and consistency. Final hiring decisions are made by the Human Resources team.

Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies. If selected for an interview, please inform the hiring manager or the People and Culture team at peopleandculture@dixonhall.org of any accommodations you may require during the interview process.

To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences. Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.

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More about this job

Responsibilities

The Shelter Worker provides direct support to residents, assisting with their health, housing, and social needs while ensuring the safe day-to-day operation of the facility. They are responsible for conducting intakes, maintaining client files, and using mediation skills to manage conflicts within the shelter environment.

Requirements

Candidates must hold a Community Worker or Social Services Worker Diploma and have at least two years of experience working with homeless or marginally housed populations. Applicants are required to possess valid certifications in First Aid, CPR, and CPI, and must be able to pass a Vulnerable Sector Screening check.

Skills

Case Management
Crisis Management
Conflict Resolution
Harm Reduction
Intake Processing
Documentation
First Aid
CPR
WHMIS
Advocacy
Interpersonal Skills
Teamwork
Computer Literacy
Communication Skills
Mediation

Visa sponsorship

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Keywords

Shelter Worker
Social Services
Homelessness Support
Mental Health
Addiction Support
Case Management
Crisis Intervention
Conflict Resolution
Harm Reduction
Intake
Documentation
First Aid
CPR
CPI
WHMIS
Anti-racism
Anti-oppression
SMIS
Vulnerable Sector Screening
Community Support
Advocacy
Facility Operations
Record Keeping
Client Support
Inclusion
Diversity
Social Work
Housing Support
Non-profit
Toronto Shelter Standards

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