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Added 16 mins ago
NS
Health Services Manager - Rehabilitation Services, Social Work, Ambulatory Care
Nova Scotia Health Authority
New Glasgow, NS
- Full-time
Reporting to the Director of Rehabilitation, Ambulatory Care and Supportive Care Services, the Health Services Manager is responsible for providing strategic and operational leadership to…
Added 16 mins ago
DR
Vice President, Operations
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- Full-time
Continue building a culture of accountability, teamwork, continuous improvement and genuine care for the customer.
Added 16 mins ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
Demonstrated experience working with Provincial Health Care and Electronic Health Care applications in a Canadian context – 8+ Years
Added 16 mins ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
Demonstrated experience working with Provincial Health Care and Electronic Health Care applications in a Canadian context – 8+ Years
Added 16 mins ago
NH
REGISTERED NURSE (RN), CLINICAL NURSE EDUCATOR, HOME & COMMUNITY CARE
Northern Health - BC
Prince George, BC
- Full-time
…priorities of Northern Health, and under the general supervision of Manager or designate, the Clinical Nurse Educator practices in accordance with the standards of professional practice and…
Added 16 mins ago
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RQ00388 – Solution Architect
S M Software Solutions Inc
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Added 16 mins ago
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Added 31 mins ago
Manager, Integrated Construction Services
PCL Construction
Calgary, AB
We're a team of builders who care deeply about what we create and who we build with. That includes you. We are not only shaping the future of construction, we are also committed to shaping…
Added 45 mins ago
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- $115,000 to $125,000 CAD / year
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Added 45 mins ago
LP
Academic Aide
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Added 45 mins ago
NH
REGISTERED NURSE (RN), EMERGENCY
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…priorities of Northern Health, and under the general supervision of Manager or designate, the Registered Nurse practices in accordance with the standards of professional practice and code…
Added 45 mins ago
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COMMUNITY HEALTH WORKER II
Northern Health - BC
Queen Charlotte (Village), BC · Queen Charlotte, BC
- Full-time
…priorities of Northern Health, and under the general supervision of Manager or designate, this position provides home support services to clients in accordance with a pre-established care…
Added 45 mins ago
NH
REGISTERED NURSE (RN), EMERGENCY
Northern Health - BC
Prince George, BC
- Full-time
…priorities of Northern Health, and under the general supervision of Manager or designate, the Registered Nurse practices in accordance with the standards of professional practice and code…
Added 45 mins ago
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Pharm D Degree
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Added 1 hour ago
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Working as part of our global IT team and reporting directly to the IT Service Manager at our Burnaby head office, your mission is to maintain peak operational workflow for our staff by…
Added 1 hour ago
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Sr. Services Project Manager - Bilingual (French/English) / Gestionnaire principal(e) de projets de services - Bilingue (Français/Anglais)
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Added 1 hour ago
LT
Technical Product Manager (Hardware & Accessories)
LMI Technologies
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- Full-time
As a Technical Product Manager (Hardware & Accessories) you will be responsible for driving LMI's growth through the development, sourcing, and implementation of new and successful products…
Added 1 hour ago
A
construction manager
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Added 1 hour ago
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Dixon Hall

Supervisor, Winter Programs, FT

Toronto, ON, Canada

Employment Type: Full-time, Long Term Contract Department: Shelter and Respite Services Union: Excluded Salary: Up to $65,000 annually File #: 26-SRS-30 (10 OPEN) Posting Date: October 5, 2026 Posting Close: October 19, 2026 Reason for vacancy: New Hire · Full-time

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Job details

Pay: Employment Type: Full-time, Long Term Contract Department: Shelter and Respite Services Union: Excluded Salary: Up to $65,000 annually File #: 26-SRS-30 (10 OPEN) Posting Date: October 5, 2026 Posting Close: October 19, 2026 Reason for vacancy: New Hire
Job type: Full-time
Apply by: Jan 3, 2027
Posting language: English
Posted: Oct 5, 2026

Original job description

Employment Type: Full-time, Long Term Contract
Department: Shelter and Respite Services
Union: Excluded
Salary: Up to $65,000 annually
File #: 26-SRS-30 (10 OPEN)
Posting Date: October 5, 2026
Posting Close: October 19, 2026
Reason for vacancy: New Hire

Position Summary
The Supervisor, Winter Programs reports to the Manager, Winter Programs and is responsible for providing supervisory and operational support to staff while overseeing the day-to-day operations of assigned sites. This position plays a key leadership role in ensuring a safe, supportive, and client-centered environment for all staff and program participants.

The hours of work are Monday to Friday with rotating shifts as follows:

7:00 a.m. – 3:00 p.m.
3:00 p.m. – 11:00 p.m.
11:00 p.m. – 7:00 a.m.

Responsibilities

Operational Leadership

Plan, coordinate, and monitor all operational activities within the assigned portfolio to ensure efficient service delivery.
Lead and participate in committees and task groups as required.
Contribute to the development of the department’s annual operating plan.
Support and report on departmental projects and initiatives.
Participate in the on-call rotation as required.
Foster and maintain community partnerships to strengthen service delivery and policy development.
Actively engage in shelter and housing networks within the community and the City of Toronto.
Adhere to the expenditure and accounting procedures outlined by the Finance Department.
Oversee procurement, supply control, and payroll processes for assigned sites.
Manage property and facility-related issues within the assigned portfolio.

Site Operations and Daily Oversight

Conduct daily morning check-ins with frontline staff to receive shift change updates and review shift reports.
Review the communication logbook and follow up on new intakes, incidents, and important updates.
Review and update the bed list daily to ensure accuracy and bed availability; follow up with staff to confirm completion.
Follow up with clients requiring additional support, referrals, or service coordination.
Provide coverage and support to staff during lunch breaks or periods of high activity as needed.
Review and maintain TTC PRESTO card balances daily, ensuring cards are topped up to $30 as required.
Participate in shift changes to ensure consistent communication and continuity of care between shifts.
Organize and facilitate monthly staff meetings and resident meetings to encourage communication and engagement.
Record, finalize, and post minutes for all monthly staff and resident meetings in a timely manner.

People and Culture

Partner with the People and Culture Department on recruitment, onboarding, and labour relations matters.
Supervise, coach, and mentor staff to ensure high-quality service delivery and professional growth.
Conduct annual performance evaluations, setting clear goals and expectations.
Address performance and behavioural concerns promptly, in alignment with the collective agreement.
Administer disciplinary processes fairly and consistently within established timelines.
Promote understanding of the WSIB claim process and the importance of early return-to-work programs.
Monitor active WSIB claims and support early and safe return-to-work initiatives.

Organizational Accountability

Collaborate effectively with Dixon Hall staff, volunteers, and community partners.
Operate in a client-focused, efficient, and solution-oriented manner.
Ensure compliance with the Occupational Health & Safety Act and the Ontario Fire Code.
Complete workplace incident and injury reports as required.
Support the Occupational Health & Safety Committee in meeting all legislative obligations.
Oversee fire and emergency drill implementation and ensure proper follow-up and documentation.
Perform other related duties as assigned.

Qualifications

Bachelor of Social Work, Social Service Worker Diploma, or related degree/diploma required.
Emergency First Aid/CPR certification preferred.
Minimum of three (3) years of supervisory or related experience, preferably in a unionized environment.
Experience working with individuals experiencing homelessness or barriers to housing stability.
Strong crisis intervention, de-escalation, counselling, and conflict resolution skills.
Knowledge of the systemic, political, and social causes of homelessness and poverty in Toronto.
Excellent interpersonal and communication skills, with the ability to engage effectively with staff, clients, and partners.
Strong organizational, administrative, and computer proficiency.
Ability to exercise sound judgment, flexibility, and creativity in a fast-paced environment.
Exceptional multitasking, time management, writing, and editing abilities.
Proven capacity to work collaboratively across sectors (public, private, non-profit, and community-based organizations).
Self-directed, with the ability to work both independently and as part of a multidisciplinary team.
Must be legally eligible to work in Canada.
Must provide a Vulnerable Sector Screening Check with a satisfactory result meeting agency requirements.

Dixon Hall may use Artificial Intelligence-assisted tools during the recruitment process to support efficiency and consistency. Final hiring decisions are made by the Human Resources team.

Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies. If selected for an interview, please inform the hiring manager or the People and Culture team at peopleandculture@dixonhall.org of any accommodations you may require during the interview process.

To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences. Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.

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More about this job

Responsibilities

The Supervisor provides operational leadership and supervisory support for shelter and respite sites, ensuring a safe and client-centered environment. Responsibilities include managing daily site operations, staff performance, facility issues, and community partnerships.

Requirements

Candidates must hold a Bachelor of Social Work, Social Service Worker Diploma, or related degree, along with at least three years of supervisory experience. Strong crisis intervention skills and experience working with individuals experiencing homelessness are essential.

Skills

Supervisory
Crisis intervention
De-escalation
Conflict resolution
Operational leadership
Staff coaching
Performance management
Facility management
Administrative proficiency
Communication
Time management
Multitasking
Service coordination
Community partnership
Incident reporting

Visa sponsorship

Not detected in the job text

Keywords

Shelter Services
Respite Services
Social Work
Crisis Intervention
De-escalation
Conflict Resolution
Operational Leadership
Performance Evaluation
WSIB
Occupational Health & Safety
Facility Management
Procurement
Payroll
Community Partnerships
Homelessness
Case Management
Staff Supervision
Labour Relations
Emergency First Aid
CPR
Vulnerable Sector Screening
Client-centered Care
Shift Management
Administrative Support
Policy Development

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