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Added 4 mins ago
LC
Directeur adjoint de magasin
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- Full-time
Encourage store employees to take ownership for their performance and career development plans; follow up on a regular basis.
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LC
Manager, Warehouse Operations Il
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Drive consistent execution of standardized processes through coaching, monitoring, colleague development, and adherence to established operational procedures.
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Director, Procure-to-Pay
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Support the development of cash forecasting models and analytical insights using complex financial data.
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Added 4 mins ago
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Gérant d'épicerie
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Added 4 mins ago
SL
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Added 4 mins ago
MC
Financial Services Representative - Full Time
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- $50,000 to $53,000 CAD / year
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Continued individual learning and development to align with Meridian core competencies and values while delivering on action plans aligned with Employee Engagement results.
Added 4 mins ago
MT
Accounts Payable Accountant
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Proposal Coordinator
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Maintain library of corporate resumes, project profiles and presentations Support businesses development initiatives (events, presentations, marketing materials and website updates) as…
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GRC Specialist
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- $90,000 to $115,000 CAD / year
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Partner with Engineering, Cloud Ops, IT, and Product to seamlessly embed risk considerations into development, operations, and vendor onboarding.
Added 4 mins ago
SS
Product Security Specialist II
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- $102,000 to $115,000 CAD / year
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Added 4 mins ago
UH
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…patient care and provide support, guidance and facilitate the development of knowledge in nursing staff involved in this population of…
Added 4 mins ago
HG
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Added 4 mins ago
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Second Cook, Pastry (Full-Time)
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Added 4 mins ago
JH
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Added 4 mins ago
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Product Marketing Manager
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Added 18 mins ago
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Added 18 mins ago
EI
Junior Project Engineer
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Contribute to the ongoing development of our engineering tools, processes and standards;
Added 18 mins ago
AA
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Added 18 mins ago
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Please submit your application by clicking the "Apply Now" button below.
Added 18 mins ago
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Added 18 mins ago
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Class 1 Driver - (Manual Transmission Required)
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- Full-time
Please submit your application by clicking on the "Apply Now" button below and start your journey with Armour!
Added 18 mins ago
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Ongoing paid training and development opportunities

DLL Group

Bilingual Portfolio Specialist Operations

Burlington, ON, Canada

$52,323.00 - $78,485.00 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $52,323.00 - $78,485.00
Job type: Full-time
Apply by: Oct 28, 2026
Experience: 1-3 years of insurance and/or leasing experience an asset
Posting language: English
Posted: Oct 7, 2026

Original job description

As an Insurance Administrator, you can expect to work collaboratively with a team on validation for acceptance insurance documents, update the insurance policy details and managing the administration of insurance policy cancellations and claims. You will be ensuring that all policy documentation is accurately completed based on the set acceptance criteria, updated when required, consistent with credit and legal requirements. Responsible for exercising adherence to: credit and matrix authorizations, system rules, and corporate policies to ensure the accurate completion of validations and updates while meeting customer expected turnaround-timing commitments.

Find out more here about how you can unleash your full potential at DLL !

Day to day

This position is responsible for supporting the Portfolio Services Department in insurance administrative responsibilities. This is a hybrid position and requires customer contact.

Transaction Processing: Handle insurance-related inquiries, fee quotes, account status requests, and coverage inclusions/exclusions. Process insurance correspondence (mail, email, and fax), identify applicable contracts, review documentation, and enter all pertinent insurance information into the database.
Documentation & Compliance: Verify proof of insurance, update customer records, manage internal and external claims, prepare and issue insurance-related correspondence including request and cancellation letters, and ensure compliance with insurance requirements, payment terms, and contract details.
Customer Communication: Respond to insurance inquiries and resolve coverage issues by communicating with customers, insurance brokers, agents, dealers, and vendors. Provide guidance on insurance requirements, policy deficiencies, documentation needs, and negotiate fees within established guidelines while maintaining positive business relationships.
Claims Management: Administer and track internal and external insurance claims, ensure timely collection and review of supporting documentation, liaise with customers, insurers, adjusters, and internal stakeholders, monitor claim progress, and facilitate claim resolution while protecting company interests.
Process Management: Monitor assigned portfolios to ensure insurance requirements are met, follow up with customers for required documentation, obtain liability insurance on identified risk portfolios, administer force-placed insurance where necessary, and ensure contract interests remain protected through policy renewals or placement on the company insurance program.
Cross-Team/Department Coordination: Liaise with Credit, Sales, and other internal stakeholders to support insurance compliance, claims management, contract updates, and the resolution of insurance coverage issues.
Performance & Policy Adherence: Meet established service levels and performance targets (KPIs/SLAs), adhere to company policies and procedures, maintain accurate records
Additional Support: Contribute to special projects, departmental initiatives, claims-related activities, and provide backup support as required.

All members enjoy

Two working days per year volunteering for a local charity
Bonus plan
Remote working from home opportunities
Flexible hours
Career development opportunities: online learning, member development programs, Tuition reimbursement program.
Outstanding Medical, Dental, Vision and Paramedical benefit programs
Employer paid defined contribution Pension plan
Industry leading Vacation package
Subsidized Gym membership programs
Employee Referral program
Open concept modern working environment

“We not only live up to the expectations of our customers for today, but also anticipate their market needs of tomorrow.”

Essentials:

Bilingual (French) required.
Customer service experience an asset
1-3 years of insurance and/or leasing experience an asset
Experience in Operations function (preferably in leasing or financing industry) is an asset
Strong attention to detail and data entry accuracy
Ability to manage multiple priorities under tight deadlines
Excellent planning & organizational skills
Team-oriented with a proactive mindset in a fast-paced environment
Thrives in an independent, goal-driven work setting
Strong analytical and problem-solving abilities
Effective written, verbal, and interpersonal communication skills
Ability to handle complex customer interactions and negotiations professionally
Adaptability and openness to change
Ability to work in a hybrid work model: in-office twice per week and remote work
Proficiency in MS Work & Excel (an asset)
Post-secondary education (an asset)

Choose wellbeing

DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

Connection – Build meaningful connections with other DLL members
Health – Manage mental, emotional and physical health
Finance – Provide learning opportunities to help members achieve personal financial health
Lifestyle – Maintain balance between work and life priorities

There are things that matter to our members and the wellbeing of our members matters to DLL.

Settling In

At DLL, we are many things. We are team members, family members, and community members. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.

Good to know

Desired Primary Work Location: Burlington, ON

Applicable pay range

$52,323.00 - $78,485.00

Additional factors that may be used to determine your actual pay include your specific skills, years of relevant experience you possess, and other work-related qualifications. Many candidates may start in the bottom half of the applicable pay range, especially those with less experience or qualification.

This position is subject to the terms of DLL’s compensation plans and policies. Further, the position includes all other benefits provided to DLL employees, including healthcare benefits, vacation, sick leave, parental leave, possible discretionary bonuses, and all other benefits that are subject to eligibility.

Deadline for application: Wednesday, October 28, 2026
The selection process may involve an assessment.
Applications via email will not be reviewed. Please apply online via our career website: www.workingatdllgroup.com
DLL’s referral program applies.
For more information, please contact our Talent acquisition partner April Kim via april.kim@dllgroup.com

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring is subject to the successful completion of a background check.

DLL is an equal-opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

DLL, a great place to build your career

DLL is a global asset finance company that partners with manufacturers, dealers, distributors, and end users to facilitate access to equipment and technology. Headquartered in Eindhoven, the Netherlands, we operate in over 25 countries, offering financial solutions across various industries. We are also a 100% subsidiary of our parent company Rabobank, one of the world’s largest financial companies. Join our community of over 6.000 members from 75 nationalities! At DLL, our unique culture - shaped by our values (We put our customers first -Together we achieve more-You can count on me - I challenge myself and others to grow) and behaviors that define us - is at the heart of everything we do.

We offer exciting job opportunities where you feel welcomed, respected and empowered to be your authentic self and share your best ideas. At DLL, we believe in the strength of our diverse perspectives and experiences, which make our global community thrive.

You’ll receive competitive pay, generous benefits, health and wellbeing support, and manage your work-life balance through our hybrid working flexibility.

Our global operations offer you a variety of development opportunities and we encourage you to take on new challenges across our departments, businesses and regions.

Our company strategy emphasizes our commitment to sustainable business and making social impact is part of that as well. Together, we’ll “Partner for a better world” to make a positive impact. Joining DLL, means joining a company that consistently scores higher than the industry average in Employee Engagement surveys. This is also being acknowledged through many Great Place to Work certificates. People who work at DLL, like DLL.

Join us in Partnering for a better world!

Apply About employer

More about this job

Responsibilities

The role involves managing insurance documentation, processing claims, and ensuring compliance with credit and legal requirements. It also requires maintaining customer communication and coordinating with internal departments to resolve coverage issues.

Requirements

Candidates should have 1-3 years of experience in insurance or leasing and possess strong attention to detail and data entry accuracy. Proficiency in French is required, along with the ability to work in a hybrid environment.

Skills

Insurance administration
Data entry
Customer service
Claims management
Compliance
Analytical skills
Problem-solving
Communication
Negotiation
Attention to detail
Organizational skills
MS Word
MS Excel
Leasing
Financing
Bilingual

Benefits

Volunteering days
Bonus plan
Remote working opportunities
Flexible hours
Career development programs
Tuition reimbursement
Medical insurance
Dental insurance
Vision insurance
Paramedical benefits
Pension plan
Vacation package
Gym membership

Visa sponsorship

Not detected in the job text

Hiring contact

April Kim

Hiring contact email

april.kim@dllgroup.com

Keywords

Insurance
Leasing
Financing
Operations
Portfolio management
Claims
Compliance
Data entry
Customer service
Bilingual
Hybrid work
MS Office
Documentation
Risk management
Asset finance
KPIs
SLAs
Negotiation
Administration
Vendor management

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