Customer Experience & Field Services Manager
- AB, Canada
- Edmonton, AB, Canada
Full-time
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Job details
- Job type
- Full-time
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- Posting language
- English
- Posted
Original job description
Location: Edmonton, AB (Hybrid)
Job Type: Full-Time, Permanent
Travel: Alberta & Saskatchewan
The Opportunity Our client is an established manufacturer of prefabricated and Ready-to-Move (RTM) homes, looking for an experienced Customer Experience & Field Services Manager to join their growing team in Edmonton.
This is a newly created position that combines residential construction, contractor management and customer service. You'll oversee everything that happens on-site, from site preparation and foundations through home delivery, inspections and warranty completion.
We're looking for someone who understands residential construction, enjoys working with customers and contractors, and knows how to keep projects moving.
What You'll Be Doing
Why Consider This Opportunity? You'll be joining an established and growing business in a newly created leadership role where you can make a real impact.
This position offers the opportunity to build contractor relationships, improve processes and help shape a growing field services department.
The role is based in Edmonton with a hybrid work arrangement. Initially, regular travel throughout Alberta and Saskatchewan will be required, with travel expected to decrease as the team expands.
Interested? If you have a background in residential construction and enjoy managing projects, contractors and customer relationships, we'd love to hear from you.
Apply today to learn more!
Job Type: Full-Time, Permanent
Travel: Alberta & Saskatchewan
The Opportunity Our client is an established manufacturer of prefabricated and Ready-to-Move (RTM) homes, looking for an experienced Customer Experience & Field Services Manager to join their growing team in Edmonton.
This is a newly created position that combines residential construction, contractor management and customer service. You'll oversee everything that happens on-site, from site preparation and foundations through home delivery, inspections and warranty completion.
We're looking for someone who understands residential construction, enjoys working with customers and contractors, and knows how to keep projects moving.
What You'll Be Doing
- Coordinate site preparation, foundations and construction activities ahead of home deliveries.
- Manage relationships with general contractors, trades and customers throughout Alberta and Saskatchewan.
- Conduct site visits and inspections to ensure projects meet quality and scheduling expectations.
- Oversee post-delivery inspections, deficiencies and warranty work.
- Work closely with Sales, Operations and Project Management to keep customers informed and projects on track.
- Build and maintain a reliable network of contractors across the region.
- Identify opportunities to improve processes, customer experience and field services.
- Provide leadership to a growing customer service and field services team.
- Experience in residential construction, homebuilding, modular construction or construction project management.
- Strong understanding of site preparation, foundations and residential construction practices.
- Experience coordinating general contractors, subcontractors and trades.
- Excellent organizational, communication and problem-solving skills.
- Comfortable managing multiple projects and working independently.
- Strong customer relationship skills and a hands-on approach.
- Valid driver's licence and willingness to travel.
Why Consider This Opportunity? You'll be joining an established and growing business in a newly created leadership role where you can make a real impact.
This position offers the opportunity to build contractor relationships, improve processes and help shape a growing field services department.
The role is based in Edmonton with a hybrid work arrangement. Initially, regular travel throughout Alberta and Saskatchewan will be required, with travel expected to decrease as the team expands.
Interested? If you have a background in residential construction and enjoy managing projects, contractors and customer relationships, we'd love to hear from you.
Apply today to learn more!
More about this job
Responsibilities
Coordinate site preparation, foundations, construction activities, inspections, and warranty work for prefabricated and RTM homes across Alberta and Saskatchewan. Manage contractors and customer relationships, lead the growing field services and customer service team, and work with internal departments to keep projects on schedule and improve service processes.
Requirements
Experience in residential construction, homebuilding, modular construction, or construction project management is required, along with a strong understanding of site preparation, foundations, and residential construction practices. Candidates should have experience coordinating contractors and trades, strong organizational and customer relationship skills, a valid driver's licence, and willingness to travel.
Skills
- Residential Construction
- Site Preparation
- Foundation Coordination
- Contractor Management
- Subcontractor Coordination
- Trade Coordination
- Site Inspections
- Quality Assurance
- Scheduling
- Warranty Management
- Process Improvement
- Team Leadership
- Communication
- Problem-Solving
Visa sponsorship
Not detected in the job text
Categories
- Construction
- Management & Leadership
- Customer Service & Support
- Manufacturing
Keywords
- Residential Construction
- Prefabricated Homes
- Ready-To-Move Homes
- RTM Homes
- Modular Construction
- Site Preparation
- Foundations
- Home Delivery
- General Contractors
- Subcontractors
- Trades
- Site Visits
- Inspections
- Quality Expectations
- Scheduling
- Deficiency Management
- Warranty Work
- Customer Experience
- Field Services
- Contractor Network
- Process Improvement
- Team Leadership
- Alberta
- Saskatchewan