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Added 10 mins ago
WI
Assistant Spa Manager - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
A minimum 2 years’ management experience in a high-end, full-service luxury facility is necessary.
Added 10 mins ago
WI
Front Office Supervisor - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
A minimum 2 years management or supervisory experience in the Front Office of a high-end full service facility.
Added 10 mins ago
TO
Finance Clerk
Town of Pelham
Fonthill, ON
- Full-time
Reporting to the Manager of Financial Services/Deputy Treasurer, the Finance Clerk is responsible for performing a variety of financial, revenue, billing, collection, customer service, and…
Added 10 mins ago
WI
Spa Manager - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
Minimum 4 years’ management experience in a high-end, full-service luxury facility is necessary.
Added 10 mins ago
S
Business Metrics Analyst
SaskTel
Regina, SK
- Full-time
…empower people, organizations and communities to reach their full potential. If you're passionate, driven, and ready to make a difference, join our dynamic team and be part of something…
Added 10 mins ago
DD
DSW: Sales Associate
DSW Designer Shoe Warehouse
AB · Edmonton, AB
- Part-time
As a (Part-time) Sales Associate, you will report to the Store Manager and assist in fostering inclusivity and diverse customer connections. In this role, you will be responsible for…
Added 10 mins ago
DD
DSW: Assistant Manager
DSW Designer Shoe Warehouse
Edmonton, AB
- Full-time
As an Assistant Manager, you will report to the Store Manager and assist in leading the store environment, which fosters inclusivity and diverse customer connections. In this role, you will…
Added 10 mins ago
2L
Sales Account Manager
247 Labs
Toronto, ON
- Full-time
Role Description The Sales Account Manager is a full-time, on-site role based in Toronto, ON. This position is responsible for managing client accounts, building long-term relationships,…
Added 10 mins ago
B
Bilingual Facility Services Manager (ENG/FR)
BGIS
Montreal, QC
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 10 mins ago
OG
Olive Garden, Waterloo - Service Manager
Olive Garden Canada
Waterloo, ON
- Full-time
Our Service Managers report to the General Manager and are accountable for taking initiative, being people-focused, and results-oriented. They are responsible for leading their teams in a…
Added 10 mins ago
B
Facility Manager III
BGIS
Mississauga, ON
- Full-time
Exemplify Customer Service and Create Memorable Customer Experiences
Added 10 mins ago
D
Seasonal Sales Support (Part-Time) - Diesel Vancouver Outlet
Diesel
Richmond, BC
- Part-time
…responsible for personal sales goals by providing excellent customer service at all times and by representing and supporting the Diesel brand and…
Added 10 mins ago
DD
The Shoe Co. - Sales Associate
DSW Designer Shoe Warehouse
Calgary, AB
- Part-time
As a (Part-time) Sales Associate, you will report to the Store Manager and assist in fostering inclusivity and diverse customer connections. In this role, you will be responsible for…
Added 10 mins ago
RS
Building Attendant
Rundle Schools
Calgary, AB
- Full-time
…completing various other facility projects as coordinated by the Manager of…
Added 25 mins ago
SD
Assistant Front Store Manager, Hourly Union Full Time Flexible Shifts
Shoppers Drug Mart
Sydney, NS
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 40 mins ago
EW
Project Manager
ERCO Worldwide
Saskatoon, SK
- Full-time
…technology in the world, we are devoted to building genuine customer relationships and delivering innovative, sustainable chemical solutions that improve lives and the health of our planet.…
Added 40 mins ago
CF
Quality Assurance Technician
Cavendish Farms
Chatham-Kent, ON · Wheatley, ON
- Full-time
This permanent, full-time, entry-level role reports to the Quality Assurance Manager. The QA Technician makes sure products meet customer specifications and food safety standards. The role…
Added 40 mins ago
C
Part-Time Manager - St Laurent
Claire's
Ottawa, ON
- $17 to $19 USD / hour
- Part-time
Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in…
Added 40 mins ago
AE
Project Manager
Associated Engineering
Calgary, AB
- Full-time
Associated Engineering, a proudly Canadian, Employee-owned Company is seeking an experienced and dedicated Project Manager to join our team in our Calgary office. In this role you will be…
Added 40 mins ago
CH
Scheduling Coordinator
Carecor Health Services Ltd.
Halifax, NS
- Full-time
Provide excellent customer service – first contact by phone, in person and electronically for Clients.
Added 40 mins ago
LC
Financial Planner - Watford & Arkona
Libro Credit Union
Warwick, ON · Watford, ON
- Full-time
Join Libro Credit Union as a full-time Financial Planner supporting the Watford and Arkona branches.
Added 40 mins ago
VM
Commercial Property Manager
Victory Majors Investments Corp.
Saskatoon, SK
- Full-time
Location / type: Saskatoon, Saskatchewan - Full-time - On-site
Added 40 mins ago
T
Personal Banking Associate Trainee
TD
Toronto, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 40 mins ago
T
Customer Experience Associate
TD
Elora, ON
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 40 mins ago
T
Senior Relationship Manager
TD
Vancouver, BC
- Full-time
The Senior Relationship Manager is accountable for delivering a superior customer experience while driving profitable business growth, in line with business strategy. This role is…

DMC Recruitment Group

Customer Experience & Field Services Manager

AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Location: Edmonton, AB (Hybrid)

Job Type: Full-Time, Permanent

Travel: Alberta & Saskatchewan

The Opportunity Our client is an established manufacturer of prefabricated and Ready-to-Move (RTM) homes, looking for an experienced Customer Experience & Field Services Manager to join their growing team in Edmonton.

This is a newly created position that combines residential construction, contractor management and customer service. You'll oversee everything that happens on-site, from site preparation and foundations through home delivery, inspections and warranty completion.

We're looking for someone who understands residential construction, enjoys working with customers and contractors, and knows how to keep projects moving.

What You'll Be Doing

Coordinate site preparation, foundations and construction activities ahead of home deliveries.
Manage relationships with general contractors, trades and customers throughout Alberta and Saskatchewan.
Conduct site visits and inspections to ensure projects meet quality and scheduling expectations.
Oversee post-delivery inspections, deficiencies and warranty work.
Work closely with Sales, Operations and Project Management to keep customers informed and projects on track.
Build and maintain a reliable network of contractors across the region.
Identify opportunities to improve processes, customer experience and field services.
Provide leadership to a growing customer service and field services team.

What We're Looking For

Experience in residential construction, homebuilding, modular construction or construction project management.
Strong understanding of site preparation, foundations and residential construction practices.
Experience coordinating general contractors, subcontractors and trades.
Excellent organizational, communication and problem-solving skills.
Comfortable managing multiple projects and working independently.
Strong customer relationship skills and a hands-on approach.
Valid driver's licence and willingness to travel.

Experience with RTM homes, modular construction or remote community projects would be an asset.

Why Consider This Opportunity? You'll be joining an established and growing business in a newly created leadership role where you can make a real impact.

This position offers the opportunity to build contractor relationships, improve processes and help shape a growing field services department.

The role is based in Edmonton with a hybrid work arrangement. Initially, regular travel throughout Alberta and Saskatchewan will be required, with travel expected to decrease as the team expands.

Interested? If you have a background in residential construction and enjoy managing projects, contractors and customer relationships, we'd love to hear from you.

Apply today to learn more!

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More about this job

Responsibilities

Coordinate site preparation, foundations, construction activities, inspections, and warranty work for prefabricated and RTM homes across Alberta and Saskatchewan. Manage contractors and customer relationships, lead the growing field services and customer service team, and work with internal departments to keep projects on schedule and improve service processes.

Requirements

Experience in residential construction, homebuilding, modular construction, or construction project management is required, along with a strong understanding of site preparation, foundations, and residential construction practices. Candidates should have experience coordinating contractors and trades, strong organizational and customer relationship skills, a valid driver's licence, and willingness to travel.

Skills

Residential Construction
Site Preparation
Foundation Coordination
Contractor Management
Subcontractor Coordination
Trade Coordination
Site Inspections
Quality Assurance
Scheduling
Warranty Management
Process Improvement
Team Leadership
Communication
Problem-Solving

Visa sponsorship

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Keywords

Residential Construction
Prefabricated Homes
Ready-To-Move Homes
RTM Homes
Modular Construction
Site Preparation
Foundations
Home Delivery
General Contractors
Subcontractors
Trades
Site Visits
Inspections
Quality Expectations
Scheduling
Deficiency Management
Warranty Work
Customer Experience
Field Services
Contractor Network
Process Improvement
Team Leadership
Alberta
Saskatchewan

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