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Added 7 mins ago
Marketing Specialist, Communications & Digital
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Support event logistics, including vendors, shipping, booth materials, inventory, and related documentation.
Added 10 mins ago
BG
Process Management - Placement Year
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- Internship
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KB
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…our market share through strategic investment in training and technology. We focus on the development of our people and promote a culture of continuous improvement and innovation. In…
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Project Coordinator (18-Month Contract)
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Added 21 mins ago
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Added 21 mins ago
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Added 21 mins ago
WI
Client Relationship Specialist
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Peterborough, ON · Ottawa, ON · Mississauga, ON · Sarnia, ON
- $80,000 to $90,000 CAD / year
- Full-time
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Added 21 mins ago
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Senior Analyst, Finance
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Senior Analyst, Finance
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Added 21 mins ago
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Senior Analyst, Finance
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Customer Service Representative
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DMC Recruitment Group

Sales & Customer Service Support

Toronto, ON, Canada

$45,000-$60,000 Base Salary · Full-time

Apply About employer

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Job details

Pay: $45,000-$60,000 Base Salary
Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Lighting Inside Sales & Customer Service Support
Toronto, ON
$45-60K Base Salary, Bonus Opportunity, 100% Employer-paid Extended Benefits +

SALES & CUSTOMER SERVICE SUPPORT

Compensation: $45,000-$60,000 Base Salary, Bonus Opportunity, 100% Employer-paid Extended Benefits, and more.

Location: Toronto, ON

Employment type: Full-time, in-office

Industry Segment: Lighting

About Our Client

Our Client is a well-established and respected lighting agency representing a curated collection of innovative and design-forward lighting brands from around the world. They work with architects, interior and lighting designers, engineers, builders, and end-users across residential, commercial, and hospitality sectors, providing lighting solutions that balance design, performance, technology, and functionality. In addition to lighting products, our Client provides lighting design, specification, scheduling, and technical support to help integrate lighting solutions throughout the project lifecycle. Their approach is collaborative and detail-oriented, with a focus on supporting project teams and delivering thoughtfully considered lighting solutions.

About The Role

The Sales & Customer Service Support role provides prompt, knowledgeable service to walk-in end-users and customers - answering calls, preparing small quotes, confirming order ETAs and statuses, processing payments, and supporting warranty claims and returns - while flexibly supporting the Sales and Customer Service teams between showroom needs. This role is designed as an entry point into Dark Tools, offering meaningful career growth opportunities within the lighting industry.

The Sales & Customer Service Support role works within our Client's Sales & Customer Service department, supporting walk-in end-users and existing customers directly from the showroom and front office. The role works closely with Architectural Lighting Specialists, Senior Designers, Customer Service, Quotations, Purchasing, Warehouse & Logistics, and Accounting to confirm order status, ETAs, payment processing, warranty claims, and returns. The showroom experiences significant downtime between visitors, so this role covers the floor for short periods on an as-needed basis and supports other Sales & Customer Service priorities the rest of the time.

What You Will Be Doing

Telephone & Reception Support
Showroom & Walk-in Customer Support
Client Intake & Message Handling
Sales Order & Payment Support
Warranty & Returns Support
Product & Purchase Order Support
Inside Sales Support
General Support
Performs other related duties consistent with the role as required

THE IDEAL CANDIDATE

The Sales & Customer Service Support role is tech-savvy, personable, and comfortable balancing quiet administrative periods with short bursts of active customer engagement. The role approaches walk-in inquiries with confidence and professionalism, using company systems efficiently to prepare accurate quotes, confirm ETAs, and process payments without unnecessary delay. It calls for genuine curiosity about the technical side of lighting products, a service-oriented attitude, and comfort learning new systems quickly. This role is well suited to someone early in a design career, someone drawn to customer service and inside sales, or someone with an electrical engineering background who is a strong cultural fit. Our Client provides product and systems training, and this role offers a genuine path for growth within the company.

What You Bring

Tech-savvy, with the ability to quickly learn and navigate the company's systems and platforms, such as ERP and CRM (required).
Comfort preparing small, straightforward quotes independently within approved limits (required).
Basic technical understanding of lighting products and applications, or a strong aptitude and curiosity to learn (preferred; can be developed).
Ability to use the company's ERP and CRM systems to prepare quotes, check ETAs, and process payments (required).
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) (required).
Strong general computer literacy and comfort learning new systems and tools quickly (required).
Friendly, professional, and welcoming with walk-in customers and phone/email inquiries (required).
Clear, timely written and verbal communication (required).
Comfortable with a role that includes quiet administrative periods and short bursts of active showroom coverage (required).
Flexible and adaptable, willing to shift between tasks as priorities require (required).
Reliable and dependable, especially given as-needed floor coverage responsibilities (required).
Genuine curiosity about the technical side of lighting products (preferred).
Collaborative team orientation across departments (required).

QUALIFICATIONS

No specific degree required; open to candidates fresh out of design school, with a background in customer service or inside sales, or with an electrical engineering or lighting design background who are a strong cultural fit.
Experience in a client-facing or customer service environment is an asset.
Genuine interest in building a career in the lighting industry; Our Client provides product and systems training.

HOW IS SUCCESS MEASURED

Quote accuracy & turnaround - walk-in quotes under $5,000 are accurate and issued promptly.
Timeliness & responsiveness - ETA, order status, and PO status inquiries are answered within agreed timeframes.
Payment accuracy - in-person and payment portal transactions are processed correctly and reconcile without discrepancy.
Warranty & returns quality - warranty claims, RCs, and RRs are processed accurately and documented completely.
Customer experience - walk-in coverage, calls, and customer interactions are professional, prompt, and welcoming.
Flexibility & reliability - effectively balances showroom coverage with other assigned Sales & Customer Service tasks.

WHAT'S IN IT FOR YOU

$45,000-$60,000 Base Salary
Biannual bonus opportunity based on company and market performance
100% employer-paid benefits
Two weeks' standard vacation, increasing with tenure
Additional paid time off around long weekends and an extended paid holiday closure over Christmas/New Year
On-site parking
Training and professional development
Casual, collaborative, and eclectic workplace culture
Beautifully designed functioning showroom office setting
Opportunity to be part of an exciting technology transition, including increased automation and AI-supported workflows

If This Isn't You, But.... This sounds like someone you know, DMC has a $500 referral award program. Introductions are always welcome!

DMC Recruitment uses a CRM system that includes AI-assisted screening and summary. However a human consultant makes the final decision on the suitability of every candidate for every role. This posting is for an existing vacancy.

If you're interested in this opportunity, we encourage you to apply.

Apply About employer

More about this job

Responsibilities

Support walk-in customers and existing clients by answering calls and inquiries, preparing small quotes, confirming order statuses and ETAs, and processing payments. Assist with warranty claims, returns, product and purchase order inquiries, showroom coverage, and other Sales and Customer Service tasks.

Requirements

Candidates should be tech-savvy, proficient with Microsoft Office, and able to learn and use ERP and CRM systems to prepare quotes, check ETAs, and process payments. Strong customer service and communication skills, reliability, adaptability, and an interest in learning about lighting products are important; no specific degree is required.

Skills

Customer Service
Inside Sales
Quote Preparation
ERP Systems
CRM Systems
Microsoft Office
Lighting Product Knowledge
Payment Processing
Order Status and ETA Tracking
Warranty and Returns Processing
Written Communication
Verbal Communication
Customer Reception
Computer Literacy
Adaptability

Benefits

Biannual Bonus Opportunity
Employer-Paid Benefits
Paid Vacation
Additional Paid Time Off
On-Site Parking
Training and Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Lighting
Inside Sales
Customer Service
Showroom
ERP
CRM
Microsoft Office
Quote Preparation
Sales Orders
Payment Processing
Order Status
Delivery ETAs
Warranty Claims
Returns
Purchase Orders
Lighting Design
Lighting Specification
Technical Support
Architectural Lighting
Residential Lighting
Commercial Lighting
Hospitality Lighting
Customer Intake
Reception
AI-Supported Workflows

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