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Jobs in Canada

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Added 1 hour ago
CS
Program Assistant (CF) - Ready to Serve and RENU
Catholic Social Services Alberta
AB · Edmonton, AB
- Full-time
Diploma or certificate in Business Administration, Office Administration, Public Administration, Project Management, Human Services, or related field.
Added 5 hours ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who…
Added 5 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
…is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance…
Added 5 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
…is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance…
Added 8 hours ago
FT
Outside Sales Representative, Calgary Moraine
Fountain Tire
Calgary, AB
- Other
…and dedicated individual to join our team as an Outside Sales Representative to help grow our business and support our customers. If you enjoy building relationships and finding new…
Added 8 hours ago
FT
Inside Sales Representative, Lethbridge North
Fountain Tire
Lethbridge, AB
- Other
Fountain Tire Lethbridge North (804 36 Street), is looking for a friendly and dedicated individual to join our team as an Inside Sales Representative/Service Writer!
Added 8 hours ago
FT
Inside Sales Representative, Val Caron
Fountain Tire
Sudbury, ON · Val Caron, ON
- Other
…individual to join our team on the front counter as an Inside Sales…
Added 8 hours ago
FT
Inside Sales Representative, Edmonton (Roper Road)
Fountain Tire
Edmonton, AB
- Other
Great discounts for you and your family on tires, parts, and mechanical services
Added 9 hours ago
A
Sales & Marketing Representatives
Acosta
Cambridge, ON
- Full-time
At Premium Retail Services, an Authorized Marketing Partner of Bell Canada, we’re looking for ambitious individuals ready to build a rewarding career while representing one of Canada’s most…
Added 9 hours ago
A
Sales & Marketing Representatives
Acosta
Waterloo, ON
- Full-time
At Premium Retail Services, an Authorized Marketing Partner of Bell Canada, we’re looking for ambitious individuals ready to build a rewarding career while representing one of Canada’s most…
Added 9 hours ago
A
Sales & Marketing Representatives
Acosta
Kitchener, ON
- Full-time
At Premium Retail Services, an Authorized Marketing Partner of Bell Canada, we’re looking for ambitious individuals ready to build a rewarding career while representing one of Canada’s most…
Added 9 hours ago
A
Sales & Marketing Representatives
Acosta
Burlington, ON
- Full-time
At Premium Retail Services, an Authorized Marketing Partner of Bell Canada, we’re looking for ambitious individuals ready to build a rewarding career while representing one of Canada’s most…
Added 9 hours ago
A
Sales & Marketing Representatives
Acosta
Niagara Falls, ON
- Full-time
At Premium Retail Services, an Authorized Marketing Partner of Bell Canada, we’re looking for ambitious individuals ready to build a rewarding career while representing one of Canada’s most…
Added 9 hours ago
A
Sales & Marketing Representatives
Acosta
Barrie, ON
- Full-time
At Premium Retail Services, an Authorized Marketing Partner of Bell Canada, we’re looking for ambitious individuals ready to build a rewarding career while representing one of Canada’s most…
Added 10 hours ago
NB
Associate
National Bank of Canada
Trois-Rivières, QC · Greater Trois-Rivieres Metropolitan Area
- Full-time
At least one year of relevant experience in a related field such as banking operations, customer service, or administration
Added 11 hours ago
A
Virology, Therapeutic Specialist - Northern Ontario
AbbVie
Sudbury, ON · Greater Sudbury, Ontario
- $93,000 to $143,000 CAD / year
- Full-time
Our Therapeutic Specialists develop robust business plans to execute brand strategy and tactics in the field, deliver sales performance and effectively build strong customer relationships…
Added 11 hours ago
M
Director, Retirement Strategy
Manulife
Toronto, ON
- Full-time
8–10 years of relevant, progressively senior experience in strategy, transformation, financial services or a related field.
Added 13 hours ago
A
Représentant(e) Ventes internes/Inside Sales Representative
ADP
Montreal, QC
- Full-time
Intérêt marqué pour la vente, le développement des affaires, une expérience en service à la clientèle (centre d’appels, services bancaires ou commerce de détail, un atout)
Added 14 hours ago
Labpack Labourer
Triumvirate Environmental
Niagara Falls, ON
Photech Environmental Services Inc, a wholly owned subsidiary of Triumvirate Environmental, one of the largest environmental services firms in North America, is seeking a Chemical…
Added 14 hours ago
B
Construction administrator
BPA
Toronto, ON · Greater Toronto Area, Canada
- Full-time
This role is suited for a seasoned building systems professional with strong field experience in mechanical and electrical construction, a solid understanding of consulting engineering…
Added 14 hours ago
A
Field Representative - Alcoholic Beverages
Acosta
Toronto, ON
- Full-time
…ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and Product Connections. Together, we connect consumers with the brands they love through omnichannel selling,…
Added 15 hours ago
Nurse C - Primary Care Nurse
HealthCareersInSask.ca
Buffalo Narrows, SK
…Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and…
Added 15 hours ago
H
Medical Laboratory Technologist I
HealthCareersInSask.ca
Lloydminster, SK
- Full-time
Licensed & registered by College of Medical Laboratory Professionals of Saskatchewan in applicable field(s) of practice
Added 15 hours ago
A
Senior Compensation Partner, Sales & Marketing
Autodesk
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
…restricted periods. Work directly with Sales Operations, People Data Services, PBPs, and the business leaders who will feel the impact, so Day-1 fiscal-year changes such as territory,…
Added 15 hours ago
A
Senior Compensation Partner, Sales & Marketing
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…restricted periods. Work directly with Sales Operations, People Data Services, PBPs, and the business leaders who will feel the impact, so Day-1 fiscal-year changes such as territory,…

DNM Group Ltd.

Customer Service Representative (CSR) - HVAC & Plumbing

Sault Ste. Marie, ON, P6B 5P2, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

The Opportunity

DNM is seeking an organized, customer-focused Customer Service Representative (CSR) to join our HVAC and Plumbing team. As the primary point of contact for customer interactions, you will play a crucial role in delivering exceptional service, scheduling service appointments, maintaining accurate customer records, and supporting our field team's operational success.

Key Responsibilities

Customer Communication & Inquiries:

Serve as the main point of contact for all incoming calls and email inquiries regarding HVAC and plumbing services.
Conduct outbound calls to HVAC clients for annual maintenance reminders and follow-up initiatives.
Follow up on pending customer quotes and estimates awaiting response.

Scheduling & Dispatch Support:

Book service calls and dispatch-related appointments for Plumbing and HVAC technicians.
Assign incoming sales requests to Residential Sales Advisors and Estimators, scheduling their on-site assessments.

Data Entry & Profile Management:

Create and maintain accurate, up-to-date customer profiles in our database.
Record detailed, clear notes for job bookings and specific client/building requests.
Scan and attach membership documentation to customer profiles and issue digital copies to clients.

Billing & Payments:

Process customer payments and manage receipt/documentation administrative tasks accurately.

What You Bring

Strong active listening, verbal, and written communication skills.
High attention to detail with accurate data entry skills.
Ability to multitask, prioritize, and manage time effectively in a fast-paced service environment.
Comfort working with customer database software and email communications.
Friendly, professional phone demeanor with a strong customer-first mindset.

Why Join DNM

Benefits 100% paid by DNM: no premiums out of your pocket
RRSP matching to help you build for the future
Incentive program that rewards performance
Employee Assistance Program (EAP) for you and your family
Twice-yearly performance reviews, so your growth is a regular conversation
A clear path to advance as our safety team grows

OUR People. OUR Future. ONE DNM

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More about this job

Responsibilities

The Customer Service Representative acts as the primary point of contact for HVAC and plumbing inquiries, managing customer communications and service scheduling. They are also responsible for maintaining accurate customer profiles, processing payments, and supporting the field team's operational success.

Requirements

Candidates must possess strong verbal and written communication skills with a high attention to detail for accurate data entry. Proficiency in multitasking and managing time effectively within a fast-paced service environment is required.

Skills

Customer service
Scheduling
Dispatching
Data entry
Active listening
Communication skills
Multitasking
Time management
Database management
Billing
Payment processing
HVAC knowledge
Plumbing knowledge

Benefits

100% Paid health premiums
RRSP matching
Incentive program
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
HVAC
Plumbing
Scheduling
Dispatch
Data Entry
Administrative
Billing
Payments
Maintenance
Customer Profiles
Communication
Database Software
Service Appointments

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