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Added 13 mins ago
EG
Director, Business Development - Nuclear and Environment
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- $155,000 to $180,000 CAD / year
- Full-time
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Added 13 mins ago
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…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…
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Commis PCX temps partiel jour
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Doane Grant Thornton LLP

Specialist, Application Support

Toronto, ON, Canada

To help start the conversation, the current salary range for this role is $87,300–$113,500 in Toronto. · Full-time

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Job details

Pay: To help start the conversation, the current salary range for this role is $87,300–$113,500 in Toronto.
Job type: Full-time
Apply by: Nov 8, 2026
Experience: 5-8 years of experience in Enterprise application support
Posting language: English
Posted: Oct 9, 2026

Original job description

Who We Are

You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Doane Grant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ about 3000 people across Canada, and we truly care about our colleagues, our clients and the communities where we work and live. That’s what’s most important to us. We’re building a thriving organization that’s purpose driven and still want to remember what your favourite milkshake flavour is.

As a Specialist, Application Support your responsibilities will include:

Support enterprise platforms, including integrated Microsoft 365 solutions such as SharePoint, Teams, Power Apps, Power Automate, Copilot Studio, and related SaaS applications
Ensure availability, performance, and reliability of production systems and Azure-based microservices
Act as a Tier 2 escalation point for complex incidents impacting business-critical services
Partner with technology engineering teams to stabilize production workloads and proactively reduce incident recurrence through root cause analysis and remediation
Contribute to service monitoring, alerting, and performance optimization
Manage and support SaaS integrations, including APIs, connectors, and identity flows
Troubleshoot end-to-end service issues across Microsoft 365, custom Azure applications, and third-party SaaS platforms
Support identity, authentication, and access management across cloud platforms (e.g., Entra ID, SSO, conditional access)
Monitor application health using Azure Monitor, Application Insights, and third-party dashboards
Support release validation, deployment monitoring, and post-release stabilization to ensure seamless production performance
Support and govern AI Copilot agents built using Copilot Studio and Agent Builder
Monitor AI agent performance, response quality, and usage patterns to ensure effective and reliable outcomes
Troubleshoot AI agent-related issues, including latency, data access, and integration dependencies
Enforce governance standards for AI solutions, including access controls, lifecycle management, and responsible AI practices
Experience with monitoring and observability tools (Azure Monitor, Application Insights)
Strong troubleshooting across distributed cloud environments
Experience supporting production systems in enterprise environments
Knowledge of incident, problem, and change management practices
Ability to work across cross-functional teams (engineering, security, business stakeholders)
Experience supporting or governing AI / Copilot solutions
Exposure to automation and scripting (PowerShell, Power Platform, or similar)
Familiarity with DevOps or cloud-native support models
High availability and stability of enterprise platforms
Reduced incident volume through proactive problem management
Improved performance and adoption of Copilot and AI-enabled services
Strong collaboration with engineering teams to enable resilient, scalable platforms
Increased automation and operational efficiency across support processes
Provide operational activities when required after-hours and on weekends
Other relevant duties as assigned and required

Doane Grant Thornton

If you’re a bit like us, you’re driven to connect with how others are feeling and thinking. Here we walk in others shoes before taking action. Just imagine being part of a team that puts “we before me”, where flexAbility is a mindset, and where you trust your colleagues to have your back. At Doane Grant Thornton, you’ll work with inspiring leaders who support your development, both personally and professionally. This is a place where your insatiable curiosity enables you to think, see and hear from a variety of perspectives, a place where every day is different and having the courage to grow is part of who you are. And when all this comes together, well that’s when the magic happens!

Want to learn more about who we are and how we live our purple every day? Read our colleagues’ stories at www.discoveryourpurple.ca

Think you’ve got what it takes to be a Specialist, Application Support? Like the colour purple? Great. Here's a few more boxes we’re also hoping you can tick:

5-8 years of experience in Enterprise application support
Bachelor’s degree preferred (engineering or information systems related field)
Owns support for specific platforms or service domains (e.g., Teams, SharePoint, integrations)
Resolves complex incidents (Tier 2) impacting business services
Troubleshoots end-to-end issues across M365, Azure, and SaaS ecosystems
Supports SaaS integrations, APIs, and identity flows
Contributes to monitoring improvements and operational documentation
Supports AI/Copilot agents and evaluates performance/usage trends
Strong experience with M365, Azure services, and SaaS integrations
Working knowledge of Azure Monitor, App Insights, and observability practices
Ability to troubleshoot distributed cloud systems and dependencies
Experience with incident/problem management processes
Attention to detail and ability to function in a dynamic and demanding work environment
Ability to analyze business requirements and propose solutions
Ability to produce technical and functional documentation
Ability to troubleshoot and perform unit testing based on scenarios
Aptitude for continuous learning

At Doane Grant Thornton we’re focused on making a difference in the lives of our clients, our colleagues and our communities. That’s our purpose. Or, as we like to say, living our purple.

What's in it for you?

Profit sharing, Flex days, RRSP contributions, Firmwide holiday closure, Wellness benefits, Concierge-like benefits, Work from anywhere in Canada in the summer for 4 weeks, and more!

At Doane Grant Thornton, we believe compensation should reflect more than just market data - it should reflect you. We’re serious about compensation. We benchmark regularly across a wide spectrum of roles, industries, sectors, and levels to ensure our ranges are both competitive and current. But we don’t stop there. We also consider the unique strengths, experiences, and impact each individual brings to the table. Our salary ranges are reviewed annually, and where you land within the range depends on a mix of factors - your background, your skills, and how your contributions align with internal equity. To help start the conversation, the current salary range for this role is $87,300–$113,500 in Toronto. If the role is available in other locations, the range may differ to reflect local market factors.

Our special culture shines through when we have the opportunity to connect in person. That’s why we’re working in a model where teams are required to be together in the office 4 days per week.

Are you ready to Discover Your Purple?

Doane Grant Thornton is committed to employment equity, human rights and respectful workplace principles throughout the life cycle of employment, including at the recruitment and hiring stages. We welcome applications from members of all equity deserving groups, including persons with disabilities, women, racialized and/or Indigenous applicants. Should you require accommodation in relation to the recruitment process, please notify us by emailing and we will work with you to meet your accommodation needs.

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More about this job

Responsibilities

Support and maintain enterprise Microsoft 365, Azure, and SaaS platforms, resolving complex Tier 2 incidents and improving production reliability through monitoring, root cause analysis, and remediation. Support integrations and identity flows, and govern Copilot agents by monitoring their performance, troubleshooting issues, and enforcing responsible AI and access standards.

Requirements

Candidates should have 5–8 years of enterprise application support experience, with strong knowledge of Microsoft 365, Azure services, SaaS integrations, and observability tools. A bachelor’s degree in engineering or information systems is preferred, along with experience in incident and problem management, distributed cloud troubleshooting, technical documentation, and AI/Copilot support.

Skills

Enterprise Application Support
Microsoft 365
SharePoint
Microsoft Teams
Power Apps
Power Automate
Copilot Studio
Azure Services
SaaS Integrations
API Troubleshooting
Azure Monitor
Application Insights
Incident Management
Problem Management
Identity and Access Management
Root Cause Analysis

Benefits

Profit Sharing
Flex Days
RRSP Contributions
Firmwide Holiday Closure
Wellness Benefits
Concierge-Like Benefits
Work From Anywhere in Canada for Four Weeks in the Summer

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
SharePoint
Microsoft Teams
Power Apps
Power Automate
Copilot Studio
Agent Builder
Azure
Azure Microservices
SaaS
APIs
Connectors
Entra ID
Single Sign-On
Conditional Access
Azure Monitor
Application Insights
Observability
Production Support
Tier 2 Support
Incident Management
Problem Management
Change Management
Root Cause Analysis
Monitoring and Alerting
Identity and Access Management
Responsible AI
PowerShell
DevOps
Cloud-Native Support

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