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Added 7 hours ago
Equity, Diversity & Inclusion (EDI) Specialist, Indigenous Health & Wellness, BORN - Temporary Full-Time (1.0) (until October 2028)
CHEO
Ottawa, ON
Please Note: If you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant using the Jobs Hub.
Added 7 hours ago
AC
Spécialiste Approvisionnement | Procurement Specialist
Aston Carter
Quebec, QC
- Full-time
The Procurement Specialist supports the sourcing, contracting, and supplier management of goods and services required for shipbuilding operations and programs. Working closely with internal…
Added 7 hours ago
FC
Bilingual (French) Application Support Specialist (Tier 2 Help Desk Support)
Frontline Consulting Services (FCS) Inc
Toronto, ON
- Full-time
Provides expertise and technical knowledge about an application or suite of applications, possessing specialist knowledge of operating systems, devices, applications, and software Provides…
Added 7 hours ago
C
Equity, Diversity & Inclusion (EDI) Specialist, Indigenous Health & Wellness, BORN - Temporary Full-Time
CHEO
Ottawa, ON
- $49.02 to $57.65 CAD / hour
- Full-time
- Temporary
Please Note: If you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant using the Jobs Hub.
Added 7 hours ago
P
Cloud Security Engineer
Paymentus
Richmond Hill, ON
- Full-time
…infrastructure, platforms, services, and deployment patterns that support the Paymentus SaaS platform. This role reports to the Manager of Security Engineering and works closely with…
Added 8 hours ago
PO
Nongsa Project, Batam
PT ODG Indonesia
Clarington, ON
- Volunteer
Click the button below to learn more about this opportunity and submit your application through our online form.
Added 9 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 9 hours ago
RB
Mortgage Specialist - Yorkton/Melville Communities
Royal Bank of Canada
Yorkton, SK
- Full-time
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Added 9 hours ago
SP
Technical Architect Director - PubSec - Mulesoft Canada
Salesforce Partner Canada
Toronto, ON
- Full-time
Candidates are not required to hold an active clearance at the time of application or interview; however, the successful candidate must be a Canadian citizen and eligible to obtain…
Added 9 hours ago
SP
Platform and Security Growth Business Account Executive
Salesforce Partner Canada
Toronto, ON
- Full-time
Trusted Partner: A commitment to guiding customers on their Salesforce journey with integrity and support.
Added 10 hours ago
GD
Life Cycle Material Engineering Specialist
General Dynamics Missions System International
Ottawa, ON
- Full-time
We are currently looking for a Life Cycle Material Engineering Specialist, to join our Ottawa team.
Added 10 hours ago
T
Infrastructure Specialist
TEKsystems
Montreal, QC
- Contract
Assurer le support de niveau 3 des infrastructures TI du site.
Added 10 hours ago
YR
Project Specialist II - YRRTC
York Region (The Regional Municipality of York)
Richmond Hill, ON
- Full-time
Project Specialist II – Property, Environmental & Development Infrastructure
Added 11 hours ago
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ERP Security & GRC Specialist
Teck Resources Limited
Toronto, ON
- Full-time
Support SAP application security initiatives across SAP S/4HANA and cloud-based SAP solutions.
Added 11 hours ago
TR
ERP UI/UX Fiori Developer
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- Full-time
Reporting to the ERP UI/UX Development Specialist, the UI/UX Fiori Developer crafts, develops, configures, and supports SAP user experiences. These solutions include modern SAP and…
Added 12 hours ago
S
Digital Marketing Specialist, Email
Seequent
Vancouver, BC
- Full-time
The Digital Marketing Specialist, Email is responsible for coordinating, executing, and optimizing digital nurture and email marketing programs that support business objectives and customer…
Added 12 hours ago
AC
Spécialiste En Rapport Réglementaire
Aston Carter
Montreal, QC
- $30 to $33 CAD / hour
- Contract
Job Title: Regulatory Reporting Specialist Job Description
Added 13 hours ago
BC
IT专员
BYD Canada
Toronto, ON
- Full-time
The IT Specialist is responsible for day-to-day end-user IT support and local technology operations for BYD Canada. The role is primarily hands-on, providing desktop support, device…
Added 13 hours ago
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Emergency Medicine Specialist
Shared Health-Soins Communs
Brandon, MB
- Internship
Added 13 hours ago
CI
Gestionnaire principal de projet bilingue (Nucléaire) /Senior Project Manager (Nuclear)
Calian in Space & Technology
Trois-Rivières, QC
- Full-time
Encadrer, guider et superviser les gestionnaires de projet et les gestionnaires de projet juniors afin d’assurer l’application uniforme des meilleures pratiques en gestion de projet.
Added 13 hours ago
F
Senior Software QA Specialist – FortiGate Cloud
Fortinet
Burnaby, BC
- Full-time
…everywhere. We are currently seeking a dynamic Senior Software QA Specialist to contribute to the success of our rapidly growing…
Added 13 hours ago
CP
Endpoint Specialist
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Vancouver, BC
- $70,000 to $90,000 USD / year
- Full-time
The Endpoint Specialist is a hands-on technical role at the intersection of endpoint engineering and frontline support. This role owns the configuration, deployment, and lifecycle of…
Added 13 hours ago
凯
WAREHOUSE SUPERVISOR
凯斯纽荷兰(中国)管理有限公司
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- Full-time
Support human resource activities such as employee selection, pay administration, employee counseling, training, performance reviews, discipline for hourly employees, and the administration…
Added 13 hours ago
T
Bilingual (French) Application Support Specialist (Tier 2 Help Desk Support)
TEKsystems
Toronto, ON
- $30 to $40 CAD / hour
- Contract
Provides expertise and technical knowledge about an application or suite of applications, possessing specialist knowledge of operating systems, devices, applications, and software Provides…
Added 13 hours ago
E
Technical Support Representative - Val D'Or Service
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Product application support, working with Product Specialist Team

Doane Grant Thornton LLP

Specialist, Application Support

Toronto, ON, Canada

To help start the conversation, the current salary range for this role is $87,300–$113,500 in Toronto. · Full-time

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Job details

Pay: To help start the conversation, the current salary range for this role is $87,300–$113,500 in Toronto.
Job type: Full-time
Apply by: Nov 8, 2026
Experience: 5-8 years of experience in Enterprise application support
Posting language: English
Posted: Oct 9, 2026

Original job description

Who We Are

You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Doane Grant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ about 3000 people across Canada, and we truly care about our colleagues, our clients and the communities where we work and live. That’s what’s most important to us. We’re building a thriving organization that’s purpose driven and still want to remember what your favourite milkshake flavour is.

As a Specialist, Application Support your responsibilities will include:

Support enterprise platforms, including integrated Microsoft 365 solutions such as SharePoint, Teams, Power Apps, Power Automate, Copilot Studio, and related SaaS applications
Ensure availability, performance, and reliability of production systems and Azure-based microservices
Act as a Tier 2 escalation point for complex incidents impacting business-critical services
Partner with technology engineering teams to stabilize production workloads and proactively reduce incident recurrence through root cause analysis and remediation
Contribute to service monitoring, alerting, and performance optimization
Manage and support SaaS integrations, including APIs, connectors, and identity flows
Troubleshoot end-to-end service issues across Microsoft 365, custom Azure applications, and third-party SaaS platforms
Support identity, authentication, and access management across cloud platforms (e.g., Entra ID, SSO, conditional access)
Monitor application health using Azure Monitor, Application Insights, and third-party dashboards
Support release validation, deployment monitoring, and post-release stabilization to ensure seamless production performance
Support and govern AI Copilot agents built using Copilot Studio and Agent Builder
Monitor AI agent performance, response quality, and usage patterns to ensure effective and reliable outcomes
Troubleshoot AI agent-related issues, including latency, data access, and integration dependencies
Enforce governance standards for AI solutions, including access controls, lifecycle management, and responsible AI practices
Experience with monitoring and observability tools (Azure Monitor, Application Insights)
Strong troubleshooting across distributed cloud environments
Experience supporting production systems in enterprise environments
Knowledge of incident, problem, and change management practices
Ability to work across cross-functional teams (engineering, security, business stakeholders)
Experience supporting or governing AI / Copilot solutions
Exposure to automation and scripting (PowerShell, Power Platform, or similar)
Familiarity with DevOps or cloud-native support models
High availability and stability of enterprise platforms
Reduced incident volume through proactive problem management
Improved performance and adoption of Copilot and AI-enabled services
Strong collaboration with engineering teams to enable resilient, scalable platforms
Increased automation and operational efficiency across support processes
Provide operational activities when required after-hours and on weekends
Other relevant duties as assigned and required

Doane Grant Thornton

If you’re a bit like us, you’re driven to connect with how others are feeling and thinking. Here we walk in others shoes before taking action. Just imagine being part of a team that puts “we before me”, where flexAbility is a mindset, and where you trust your colleagues to have your back. At Doane Grant Thornton, you’ll work with inspiring leaders who support your development, both personally and professionally. This is a place where your insatiable curiosity enables you to think, see and hear from a variety of perspectives, a place where every day is different and having the courage to grow is part of who you are. And when all this comes together, well that’s when the magic happens!

Want to learn more about who we are and how we live our purple every day? Read our colleagues’ stories at www.discoveryourpurple.ca

Think you’ve got what it takes to be a Specialist, Application Support? Like the colour purple? Great. Here's a few more boxes we’re also hoping you can tick:

5-8 years of experience in Enterprise application support
Bachelor’s degree preferred (engineering or information systems related field)
Owns support for specific platforms or service domains (e.g., Teams, SharePoint, integrations)
Resolves complex incidents (Tier 2) impacting business services
Troubleshoots end-to-end issues across M365, Azure, and SaaS ecosystems
Supports SaaS integrations, APIs, and identity flows
Contributes to monitoring improvements and operational documentation
Supports AI/Copilot agents and evaluates performance/usage trends
Strong experience with M365, Azure services, and SaaS integrations
Working knowledge of Azure Monitor, App Insights, and observability practices
Ability to troubleshoot distributed cloud systems and dependencies
Experience with incident/problem management processes
Attention to detail and ability to function in a dynamic and demanding work environment
Ability to analyze business requirements and propose solutions
Ability to produce technical and functional documentation
Ability to troubleshoot and perform unit testing based on scenarios
Aptitude for continuous learning

At Doane Grant Thornton we’re focused on making a difference in the lives of our clients, our colleagues and our communities. That’s our purpose. Or, as we like to say, living our purple.

What's in it for you?

Profit sharing, Flex days, RRSP contributions, Firmwide holiday closure, Wellness benefits, Concierge-like benefits, Work from anywhere in Canada in the summer for 4 weeks, and more!

At Doane Grant Thornton, we believe compensation should reflect more than just market data - it should reflect you. We’re serious about compensation. We benchmark regularly across a wide spectrum of roles, industries, sectors, and levels to ensure our ranges are both competitive and current. But we don’t stop there. We also consider the unique strengths, experiences, and impact each individual brings to the table. Our salary ranges are reviewed annually, and where you land within the range depends on a mix of factors - your background, your skills, and how your contributions align with internal equity. To help start the conversation, the current salary range for this role is $87,300–$113,500 in Toronto. If the role is available in other locations, the range may differ to reflect local market factors.

Our special culture shines through when we have the opportunity to connect in person. That’s why we’re working in a model where teams are required to be together in the office 4 days per week.

Are you ready to Discover Your Purple?

Doane Grant Thornton is committed to employment equity, human rights and respectful workplace principles throughout the life cycle of employment, including at the recruitment and hiring stages. We welcome applications from members of all equity deserving groups, including persons with disabilities, women, racialized and/or Indigenous applicants. Should you require accommodation in relation to the recruitment process, please notify us by emailing and we will work with you to meet your accommodation needs.

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More about this job

Responsibilities

Support and maintain enterprise Microsoft 365, Azure, and SaaS platforms, resolving complex Tier 2 incidents and improving production reliability through monitoring, root cause analysis, and remediation. Support integrations and identity flows, and govern Copilot agents by monitoring their performance, troubleshooting issues, and enforcing responsible AI and access standards.

Requirements

Candidates should have 5–8 years of enterprise application support experience, with strong knowledge of Microsoft 365, Azure services, SaaS integrations, and observability tools. A bachelor’s degree in engineering or information systems is preferred, along with experience in incident and problem management, distributed cloud troubleshooting, technical documentation, and AI/Copilot support.

Skills

Enterprise Application Support
Microsoft 365
SharePoint
Microsoft Teams
Power Apps
Power Automate
Copilot Studio
Azure Services
SaaS Integrations
API Troubleshooting
Azure Monitor
Application Insights
Incident Management
Problem Management
Identity and Access Management
Root Cause Analysis

Benefits

Profit Sharing
Flex Days
RRSP Contributions
Firmwide Holiday Closure
Wellness Benefits
Concierge-Like Benefits
Work From Anywhere in Canada for Four Weeks in the Summer

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
SharePoint
Microsoft Teams
Power Apps
Power Automate
Copilot Studio
Agent Builder
Azure
Azure Microservices
SaaS
APIs
Connectors
Entra ID
Single Sign-On
Conditional Access
Azure Monitor
Application Insights
Observability
Production Support
Tier 2 Support
Incident Management
Problem Management
Change Management
Root Cause Analysis
Monitoring and Alerting
Identity and Access Management
Responsible AI
PowerShell
DevOps
Cloud-Native Support

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