Jobs in Canada

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Added 44 mins ago
BC
Senior Manager, Technology - Banking Cloud Solutions Leader
BDO Canada
Toronto, ON
- Full-time
Translate banking business priorities, regulatory requirements, and operational challenges into credible technology strategies and executable programs
Added 1 hour ago
PH
Reporting Lead, Digital, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
A level of education, training, and experience equivalent to a Bachelor’s degree in Computer Science, Information Systems or related field, plus five to seven (5 - 7) year’s recent, related…
Added 1 hour ago
PT
Senior Project Manager - Business Separation (Canada)
Peterson Technology Partners
Montreal, QC
- Full-time
Our client, a global specialty chemicals and ingredients distributor, is separating a business so it can operate independently, with separate systems, financials, processes, data and…
Added 2 hours ago
MF
Funding and Data Officer
McConnell Foundation
Toronto, ON
- Full-time
Candidates must be based in Toronto, Ontario · Hybrid – Must reside within Canada
Added 5 hours ago
Controller
Dentons
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Edmonton, AB · Calgary, AB
The Financial Controller also serves as the business partner with our Financial Systems team for Elite 3E and other financial systems as applicable, ensuring effective utilization,…
Added 6 hours ago
KA
supply chain project manager
Kiokii and...
Markham, ON
- Full-time
Propose improvements to methods, systems and procedures
Added 7 hours ago
IC
Vice President, Operations
ivari Canada
Toronto, ON
- Full-time
…service satisfaction; strong understanding of life insurance business operations with respect to systems functionality, policy administration, and best…
Added 7 hours ago
RT
Applications Architect - Senior
Russell Tobin
Toronto, ON
- $96.15 CAD / hour
- Full-time
The candidate will work under the direction of the Project Manager and the Senior Manager and is required to work with various project teams to delivery the solutions following all…
Added 7 hours ago
UO
Production Manager
University of Waterloo
Waterloo, ON · William M. Tatham Centre
- Full-time
The Production Manager leads the development of new capabilities required by the introduction of new systems, tools or processes. Develop productive, collaborative working relationships…
Added 7 hours ago
FT
Academic Advisor - CAF - Fanshawe, Base Borden
Fanshawe Toronto@ILAC
Borden, ON
- Full-time
Facilitate Problem Solving - Using College information systems and resources to investigate problems and provide advocacy in response to student requests, concerns, or complaints; advise…
Added 8 hours ago
Solution Delivery Manager
Rogers Communications
Toronto, ON · Brampton, ON · Calgary, AB
Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related field, or equivalent practical experience.
Added 8 hours ago
J
Senior Growth Marketing Manager
Jobgether
Canada
- Full-time
As Senior Growth Marketing Manager, you will take ownership of customer acquisition strategy and drive sustainable growth for a flagship SaaS product. You will lead the development and…
Added 8 hours ago
C
Software Application Developer
CGI
Halifax, NS
- Full-time
Technical Skills – Must Have
Added 8 hours ago
C
Gestionnaire de projet TI
CGI
Montreal, QC
- Full-time
CGI Montréal is looking for an IT Project Manager driven by organizational efficiency and the successful delivery of technology projects that support critical business needs. In this role,…
Added 8 hours ago
M
Senior Internal Auditor
Metrolinx
Toronto, ON
- Full-time
Assists the Manager to maintain current information on the various sources of assurance across the organization (e.g., reviews, audits, evaluations, and assessments performed, conducted or…
Added 9 hours ago
Senior Manager, Forward Deployed AI Engineer
Clearsulting
Canada
You’ll join our Business Advisory practice and help build Clearsulting’s newest service line, AI Services for the Office of the CFO. As the first dedicated engineering hire for this…
Added 9 hours ago
GL
Director, Operational Experience & Process Design
goeasy Ltd.
Mississauga, ON
- Full-time
…loves turning operational complexity into clear, practical systems that can scale. This is a build role. You will help shape how process management works at goeasy, influence how we run the…
Added 9 hours ago
S
Nurse, Clinical Informatics Specialist
Sanya’k̓ula
Vancouver, BC
- Full-time
The Nurse, Clinical Informatics Specialist (CIS) reports to the Manager and provides consultation, facilitation and instruction on the design, optimization and integration of clinical…
Added 9 hours ago
TH
Senior Financial Analyst, Hardlines
The Home Depot Canada
Toronto, ON
- Full-time
Analyze information and develop reports to drive the business and to improve the “bottom line.”
Added 9 hours ago
SL
Student, Private Fixed Income Operations Specialist, SLC Management (Winter 2027)
Sun Life
Waterloo, ON · Sun Life Waterloo King
- Full-time
The successful applicant will work closely with internal business Partners as well as PFI SME’s (subject matter experts) in order to fully support the PFI team who services our Canadian,…
Added 10 hours ago
GC
Associate Development Manager - FC
Game Companies
Vancouver, BC
- Full-time
Maintain up-to-date trackers and ensure information remains accurate across relevant systems.
Added 11 hours ago
A
Operations Manager
AtkinsRéalis
Vancouver, BC
- Full-time
As an Operations Manager based in Vancouver, BC, you will play a key leadership role in overseeing service delivery and operational performance across British Columbia and Yukon. Reporting…
Added 11 hours ago
F
Project Engineer - Mining & Metals
Fluor
Vancouver, BC
- Full-time
…industry. Our focus on innovation and providing cost-effective technology-based solutions is second to none. As we look to the future, we need creative, ambitious, and innovative…
Added 11 hours ago
M
Senior Product Manager
Microsoft
Vancouver, BC
- Full-time
…integration, big data analytics, messaging, real-time analytics, and business intelligence. Our portfolio includes Microsoft Fabric, Azure SQL Database, Azure Cosmos DB, Azure Database for…
Added 12 hours ago
GC
Chef.fe d’équipe, conception technique / Lead Technical Designer
Game Companies
Montreal, QC
- Temporary
Relayer l’information du studio et de la production, et accompagner l’équipe lors des changements de priorités ou d’orientation.

Docebo

Customer Success Manager, Enterprise

Remote, Canada

Remote

$93,300 to $124,400 CAD / year · Full-time

Apply on jobs.ashbyhq.com About employer

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Job details

Pay: $93,300 to $124,400 CAD / year
Job type: Full-time
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Posting language: English
Posted: Sep 28, 2026

Original job description

Artificial Intelligence. Actual Impact.

At Docebo, we’re using AI to change how people learn at work - and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses.

We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall - they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive.

So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.

The Adventure Ahead 🚀

As a Customer Success Manager on our Enterprise team, you’ll be the strategic force guiding high-impact, enterprise-level organizations to unlock the full potential of Docebo’s AI-powered LMS platform. Acting as a trusted partner and business strategist, you will bridge the gap between technical expertise and executive vision to drive deep platform adoption, customer retention, and portfolio growth. Your work directly impacts how world-class enterprise teams scale, innovate, and transform learning culture globally.

The Day-to-Day 📅

Champion Enterprise Relationships: Act as the primary advocate and trusted advisor for Docebo’s enterprise customers, aligning their strategic business goals with tailored LMS solutions.
Drive Platform Adoption: Share industry best practices and strategic guidance to empower enterprise clients to build, scale, and maximize impactful learning programs.
Master Docebo’s Suite: Build deep product expertise across the platform to consult on advanced configuration, usage, and expansion opportunities.
Translate Technical to Business: Translate complex technical details into clear, value-driven business strategies for stakeholders ranging from admins to C-suite executives.
Protect and Expand Retention: Proactively manage portfolio retention, anticipate risks to prevent churn, and uncover upsell and cross-sell opportunities to drive account growth.
Navigate Escalations and Alignment: Lead strategic account escalations with management support and collaborate with cross-functional internal teams to ensure a seamless client experience.
Amplify Customer Advocacy: Partner with successful enterprise accounts to cultivate powerful success stories, case studies, reviews, and network referrals.

Your Superpowers ⚡

Enterprise Customer Success Expertise: Minimum 5 years of experience in a B2B SaaS Customer Success role managing complex, enterprise account portfolios with a focus on retention and growth.
Outcome-Driven Strategy: Proven track record of translating business strategy into actionable platform solutions that achieve measurable business outcomes.
Strategic Stakeholder Engagement: Stellar written and verbal communication skills with a talent for building trust and influencing administrators, technical leads, and executive stakeholders virtually.
Composed & Autonomous: High level of self-motivation, time management, and organizational skill to thrive under pressure in a fast-paced environment.
Cross-Functional Collaborator: Strong team player who excels at leading customer escalations and partnering internally to deliver seamless customer experiences.
Ready to Travel: Willingness to travel up to 25% with notice for client visits and events.

Bonus Points 🎯

LMS & HR Tech Savvy: Prior experience or background with Learning Management Systems (LMS) or HR technology platforms.
Scaling CS Services: Active involvement or interest in developing initiatives and strategies to elevate and scale customer success services.

Our Hybrid Work Philosophy 🤝

Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing.

Our Total Rewards Philosophy 🎉

Our Total Rewards Philosophy centers around three core areas to reward and care for our People:

Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.
Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being.
Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.

Our Promise to You 😍

Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.
Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.

About Docebo 💙

At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by five core values - Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection - that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world.

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.

Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to their recruiter directly.

Apply on jobs.ashbyhq.com About employer

More about this job

Responsibilities

The Customer Success Manager will act as a strategic partner to enterprise clients, driving platform adoption and ensuring long-term retention. They will translate complex technical requirements into business value while managing account growth and cross-functional escalations.

Requirements

Candidates must have at least 5 years of experience in a B2B SaaS Customer Success role managing complex enterprise portfolios. Strong communication skills and the ability to influence executive stakeholders are essential for this position.

Skills

Customer Success
B2B SaaS
Enterprise Account Management
Strategic Planning
Relationship Management
Platform Adoption
Technical Consulting
Stakeholder Engagement
Account Retention
Upselling
Cross-selling
Escalation Management
Communication
Time Management
Cross-functional Collaboration

Benefits

Employee Share Purchase Plan
Health benefits
Paid vacation days
Company-wide Docebo Days
Floating holidays
Birthday off
Family leave

Visa sponsorship

Not detected in the job text

Keywords

Artificial Intelligence
SaaS
Customer Success Manager
Enterprise
LMS
Learning Management System
HR Technology
Account Management
Retention
Upselling
Cross-selling
Strategic Planning
Stakeholder Engagement
Business Strategy
Technical Consulting
Client Advocacy
Hybrid Work
Employee Share Purchase Plan
B2B
Customer Experience

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Work requirements

Jobs in Canada